8 years ago Dr. Cappuccino preformed my breast augmentation. He did a fantastic job! They look…read morenatural, and the procedure was painless. Overall experience was excellent. Super professional! Over the years, many of my girlfriends have had the same procedure. YIKES!!! I am reminded regularly how lucky I was to have chosen the right doctor for the job!

Misled or misinformed about Aspen ultrasound money going towards surgery if it doesn't work. It…read moredidn't work since it came back a week later, it was probably doing better because of the constant compression anyhow. Capsular contracture returned quickly after the compression and all treatments were completed. Capsule clearly wasn't resolved, if it's returned back to grade 3 in less than 2 weeks. Money won't go towards surgery and now I'm out 3k. Staff was nice but I could have saved the 3k, stayed home and be in the same spot.

My 96 year old father was released from Frederick Health Hospital on 4/3/22. We received a call…read morefrom the hospital on 4/4/22 advising us to consult his Parkview provider regarding two of the prescriptions that he was sent home with from the hospital. I left a message with Parkview for a call back-a nurse returned my call and said that she would forward my message to the provider-two more messages from me and a week later still no call from the provider or even a nurse. My dad is now back in hospital and I reported the issue today after which I received a call back from someone who did not identify her position but told me since my dad is in the hospital I need to work with the hospital on his prescriptions. To which I responded "your a week late in calling me back-My questions are no longer relavent. A week to return a patient message is absolutely unacceptable. The woman responded "Ok, have a nice day." Avoid this practice at all costs!!!

I have been dealing with these people for years. There's a doctor crunch in the area and there are…read morefew other groups available, so I've dealt with various degrees of their ignorance for about 15 years and have had my doctor changed at least 7 times. My primary concern, and pretty much the only reason I go to see them, is to get my Imitrex refilled (a non-narcotic migraine medication), which is essential to me being able to function in everyday life, especially work. AND THEY JUST DON'T FILL IT! On time, correctly...sometimes ever. I have had to call daily at times, dealing with their ridiculous hold times, and always receive a 'yes', that it will be filled. And, more than half the time (and that's even when I ride them) it is either never sent, sent incorrectly, or sent to the wrong pharmacy. Oh, and as a side note, I was once waiting for a doctor to give me a paper prescription because of all the screw ups and the doctor even screwed up the paper prescription. As a nurse took the prescription back to get fixed I overheard one of the receptionists mutter "Yeah, I bet you want your pain pills". The idiots not only didn't know Imitrex is NOT a narcotic they berated a patient within earshot. Absolutely despicable.

I have a respiratory infecion like I've had many times before. I usually go to my primary care…read moredoctor, tell him my symptoms, and he prescribes a z-pac and it clears up in a day. I couldn't get in to see him (2 days before Christmas) so I went to express care. The guy wouldn't listen to me, said he wouldn't prescribe anti-biotics because it's viral. Next day I'm coughing up a constant stream of dark phlem - the usual bacterial infection. Now I'll have to go to the ER and hope I get treated by someone competent there, or spend Christmas in bed coughing my lungs out.

When I arrived, I was barely able to walk due to a fractured kneecap. I had to stand at the kiosk…read moreand check in. Once I sat down, I was sitting for at least five minutes, and one of the girls behind the counter asked me if I got a text message. I asked her for what. Apparently I had to enter everything in using my phone that I pay the bill for. Why do I have to help them do their job with a device that I pay for? Also, I provided a $50 co-pay in cash. That's what my insurance card said for urgent care. Six days later when I call in to get documentation and can't get assistance on the phone, the automated system says I have a $50 balance. Please explain this. I was in a lot of pain and was not thinking about getting a receipt. They also told me I had to put a card on file. That did not make me feel good. Especially with the interaction I had already had with them. Now I'm concerned that somebody may have not applied it to my account. The ladies at the front desk should know that they are the first person that people interact with when they come in. It's not a welcoming environment. The medical professionals in the back were very nice. It's just sad that the front desk has such lack of care/consideration. Just like when you call somewhere you can tell if someone is miserable at their job or not. Clearly they're just there for the paycheck and not for patient care. I hope they're never in my position where they need assistance and someone just doesn't care.

The type of OB care was lack luster. I don't think we saw eye to eye. I want to know my OB is going…read moreto have my back in the delivery room and I didn't get that sense here. I left and found midwives instead.

I feel like I am a pretty harsh critic when it comes to office staff. Being in customer service…read moremost of my life, I am admittedly judgmental. Now, having said that, I found the staff in the Mount Airy office to be pleasant and helpful I had some issues with my insurance card, but it was cleared up and staff worked with me efficiently. As for the physician; she was competent and friendly and she listened to my concerns with relevant, helpful suggestions. I see these other very bad reviews and I am so thankful that I did not have that experience at all.

Fantastic team of therapists and assistants. I wouldn't hesitate in any way recommending the Mt…read more Airy Pivot/Athletico to my close friends or family and I won't hesitate myself should the need arise. Helped me immensely!

Pivot Physical Therapy is amazing. I was sent there by a specialist doctor who still has no clear…read morediagnosis for me. Hali has been working with me most of the time. She took a lot of time to listen to the history of my condition, what tests had been done so far, and what various doctors have found (or not). Everyone on staff are extremely friendly, and seem completely dedicated and committed to a good patient experience. The wait time before the appointment is minimal, and usually only a few minutes, if that. They are busy, but extremely efficient, and I've never felt like I have been lost or forgotten about in the shuffle. They even remember specific unique needs that each patient has to be as comfortable as they can during their session. I have a very complicated issue that still has no specific diagnosis. I know that makes any physical therapist's job significantly more difficult. However, Hali is clearly committed to helping me, and always offers excellent advice and recommendations for following up on my medical issue with the various doctors I've been seeing. She has never given up on me, even though I know some doctors have. I have noticed she provides the same exceptional level of care to other patients in the room too. From my observations, everyone in the office who interacts directly with the patients are patient, caring, focused committed to helping their patients get better. I am extremely impressed with Pivot Physical Therapy in Mount Airy, MD, and I highly recommend them if you need them!

Very attentive to my Achilles Tendonitis issue and I learned I have bone spurs that are causing the…read moreissue. She let me know that PT is the 1st step and surgery is the last step to take. To my surprise, physical therapy really helped me stretch and strengthen my tendons and muscles and I'm back to being active again. Highly recommended.