Drew goes the extra mile! He and his team are committed to great service and his staff are super…read morefriendly and great to work with! Best insurance agent I have ever worked with.

We have been with Drew Niess and his team at Allstate for over 8 years. Their commitment for…read morecustomer service is outstanding, follow through is unmatched. We are extremely happy with this agency and their team. Looking forward to many more years.

We were transferred to this agency after our Allstate agent left. This office is difficult to deal…read morewith and leaves you feeling like your business isn't worth it. Indeed, they requested additional documents & ultimately cancelled our policy even though we complied with all requests. We didn't have any problems like this with our other agent or our new insurer. Try to get another Allstate agent if you can.

Dan is great to work with and always there to help. He was available after hours to address my…read morequestions and concerns. He also helps to bring the quote as favorable as possible to make it most competitive in the market.

I just recently moved to Atlanta and had another agent lined up for my insurance needs prior, but…read moreafter a very poor experience, I transferred my policies to Glynn. I did some research on different agents before transferring, and he was very highly rated. I took the chance and I'm really glad I did. Total rock star. I told him about my issues and why I made the transfer request. He went above and beyond to make sure I felt like a valued customer. He's been very communicative throughout the entire process, to which I told him I appreciate and value the transparency and communication, something my previous agent was lacking. He has done everything he told me he would do as soon as he was able. This is the State Farm that I'm used to. Very high-quality service and I highly recommended him for your insurance needs.

This team is A PLUS! The customer service you will receive from them is one of the best I've ever…read morehad. They will never try to upsell and will find a policy that best fits your needs! I've personally worked with Cicely and Alec and they are both amazing!

I just spoke with a Mr Jeff Grimoldi. I just had the best interaction with an insurance agent ever!…read moreHe was able to get close to my current policy rate. We did not make a deal. However I saved his contact info for the future. If all of your employees are half as good as Jeff. You have the best team on the planet! Sincerely Timothy Kingsley

State farm always gets the job done quick ! Ashleigh was so helpful with getting another car added…read moreto my policy. Prompt response and very knowledgeable!

They were fast and straight to the point. Very professional and courteous. Also, they found me the…read morebest rate for my budget. My agent is Alex Guerrero..so, if you're looking for affordable insurance go with Velox and, ask for Alex Guerrero, very professional and super helpful. Thanks again, Alex with Velox... Chessey M

We have used this company for my son's low-budget insurance for the last three years and found them…read moreto be very helpful. Their customer service at the Woodstock office is excellent and convenient. Never takes more than a few minutes.

Cole Milligan was a great representative! He was attentive, thorough, and considerate. He also was…read moreable to answer my questions.

We were shopping for affordable insurance coverage with several amenities and Cole was the agent…read morethat assisted us so diligently. Not only did he wait a few days while we compared prices and options, he was willing to go the extra way and make sure we were satisfied.

Mark Pritchard State Farm: A Complete Lack of Accountability & Customer Service…read more My experience with Mark Pritchard's State Farm office has been nothing short of frustrating and disappointing. Their lack of communication and failure to properly manage my policy has caused unnecessary stress, financial burden, and even left my son stranded on Interstate 75 due to their negligence. When I added a new car to my policy, I was quoted one rate, only for it to later increase with no clear explanation. On top of that, Marcia failed to update my defensive driving course, which directly affected my rate. They repeatedly claimed they never received the certificate, but when I checked my records, I found the email where it had been sent directly to Marcia's email address--meaning the mistake was entirely on their end. This was just the beginning of a series of careless errors. My payment was not properly posted, which ultimately led to my insurance being canceled--something I only discovered because I took the initiative to follow up. Because of their failure to communicate, my son was left stranded on I-75, and when I attempted to get a tow, I was told there was no active insurance. I had to pay out of pocket for the tow, and while they eventually reimbursed me, it took weeks--an issue that never should have happened in the first place. In an attempt to rectify the situation, Jennifer assured me she would call me back, but after a week of waiting, I had to reach out again. She then told me she thought Mark was supposed to call me--but he never did. Now, I'm being told that my insurance is over $700, despite Mark himself telling me on December 18 that it would only be $500+. The constant miscommunication and lack of accountability make it feel like I was rushed just to get my money, with no regard for accuracy or proper service. Looking back, I should have known better. Two years ago, Mark's office claimed they could insure my daughter's 2019 Kia, only to drop her coverage after a month or two, saying they couldn't insure it anymore. This kind of backtracking and incompetence seems to be a pattern. State Farm should be ashamed to have this office representing their name. If you value honesty, reliability, and proper customer service, avoid Mark Pritchard State Farm at all costs.

This is hands down the worst customer service I have ever experienced. This man Mark Pritchard…read moreyelled at me, told me I could only speak to him since this was "his" business and he was the owner, and on top of all that he told to CANCEL my policy with State Farm and then proceeded to hang up on me. If you currently have State Farm I highly urge you to change agents, and if you're considering them, DONT! They will not treat you well and will give you a ton of problems each month!

I was able to work with Mr. Timothy Durr. He offered phenomenal customer service and very…read moreknowledgeable about the insurances offered with the company. I was able to get the insurance I needed at a great and affordable price. Mr. Durr will meet you anywhere with no complaints and will work around your schedule.