The toughest thing about writing a five-star review is... what can one say that hasn't been said…read moreover and over? This place is great! Their prices are fair; they are totally professional; they go out of their way to make sure repairs are only those needed. I'm a car guy, but I don't mess with air conditioning. The air conditioning in my Jeep failed suddenly and through sheer good fortune I landed here. Despite no appointment, they managed to squeeze me in during the recent heat wave. In a matter of minutes they diagnosed my problem and gave me a written estimate to repair. But the part needed wasn't immediately available so I would need to return the next business day. No problem. As a car guy, I was watching the ebb and flow of the waiting area very closely. What I saw was nothing but fair and honest dealing. No "upselling". No attempts to badger customers into unneeded repairs. In a couple of cases I saw them actually "down-sell" by persuading the customer that all they needed at the time was a less expensive fix. Honesty such as this is uncommon in the auto repair business. We hear stories and witness predatory practices in this industry. So it's VERY refreshing to see a business that's run above board, fairly, and honestly. Keep up the good work, New England Automotive!!!

This mechanic has been great so far. We needed something reattached on the under side of our Mazda…read moreand they fixed it without issue. The big win was being able to make an appointment online and communicate via text. That is so rare and it's very appreciated!

I was told yesterday that I had a nail embedded in my tire and since I am at least 150 miles away…read morefrom home it was in need of attention. Being Sunday not many places open for tire repair , but VIP was open. Staff were friendly , knowledgeable and helpful. I asked if it needed to be fixed and he recommended it due to the fact of my lengthy driving on the tire and causing more damage causing me to pay a bigger fee to repair it. I definitely recommend this business and will return for future needs.

Really appreciate the awesome service and support from the team at VIP in Burlington. Had an issue…read morewith the tire light coming on after hitting a pothole while on a long drive. Great guys! They were responsive and generally awesome during what seemed like a busy time in the shop. Their support of make-a-wish foundation is an added bonus.

Incredibly kind and helpful workers! I came in hoping to get a winter tire change (knowing…read moreabsolutely nothing about tires) and they were so helpful! They took the time to teach me what dry rot was and how to prevent it, even walking me over to my sadly dry rotted tires to show me what to look for. They even filled up my original tires with air before I left free of charge. They are incredibly friendly and kind local Vermonters.

Please save yourself the headache and avoid the Tire Warehouses. Unprofessional, over schedule,…read moredangerous results.

David claypool was great. I was damsel in distress with one blown out tire.... but my other tires…read morewere not in good shape... so he suggested a good value studded snow tire.... I have worked with before and have never been dissatisfied. He does not try to up sell you! Miki D.

For a place that charges a great amount for snow tires they sure as hell don't accommodate their…read moreguests for changing tires. By the way, there are no appointments available, which is a really bad business model for people who actually have other things to do or work or school. I understand there's a great demand for putting on snow tires as well as taking them off, but a combination of their working hours and taking no appointments really doesn't help the average person.

Let's face it. It's not easy being a guy who knows nothing about cars. It was a little more…read moredifficult to bring my vehicle to a place named "Girlington", but I'm so happy that I do! I have a bad habit of continuing to go to mechanics and dentists that suck. Without naming names, my wife and I had been customers of convenience. We could walk to our former mechanic and got discounts there through our jobs. It was easy but toxic. Time after time after time, we were consistently disappointed and annoyed. The only thing they got right was that we would end up dissatisfied and poorer. I had seen a spot on PBS awhile ago about Girlington. The concept of a female-owned auto mechanic shop sounded so very 21st century Vermont and intrigued me, so I suggested it to my wife, as a means of safely trying them out. She loved them. She got cookies (which ended up in my belly) and a free vacuuming. I then brought my car for an oil change. The positive energy from Demeny and Hannah is infectious, disarming. They're open and will discuss with you what is wrong with your vehicle without being ambiguous or condescending. They just plain get it. And the attitude is shared by their mechanics as well - polite and friendly. After YEARS of expecting far less, the experience at Girlington restores ones faith in humanity. But most importantly, the business runs as though the person, not the vehicle, is the customer. What a concept! They have integrity. They do not nickle-and-dime. I brought my 15-year old "beater" for an oil change. I have known for years that the hood struts no longer work. Well, they failed, as predicted, and smashed the oil cap, a $20 part, where it was left by the mechanic. 90% of shops would charge me for that piece, as it was indirectly my fault. But not Girlington. They took it off the bill. We also had a considerable amount of unrelated work done recently on my wife's car, encompassing tires, a new radiator, and electrical work. On more than one occasion in this three-week span, they did not charge for diagnostics (i.e. plugging your car into a computer). Once a spot opened up for winter tire storage, we were able to say goodbye to our neighborhood shop. Girlington has met and exceeded our expectations and we hope they remain successful for years to come.

Just wanted the front brake pads looked at. Dropped the car off, was quoted $140 for an oil change…read more(?????) and did not hear anything until I called later that afternoon, and was informed that they only provide free inspections with service. When I inquired about an inspection I was quoted $170. I went to Girlington Garage initially because I've been ripped off for services before, but even I know how much an oil change and an inspection should cost. Unreal.

Bottom line: I highly recommend this company. The value was excellent. They are honest and fair. I…read morewish they were based in Atlanta. If you want more information, I was in town for a ski trip (from Atlanta) when my wind shield wipers tore and I needed fast service with multiple snow storms predicted for my long drive. I was near this shop when I pulled in and asked if they could help and Scott and team at VIP tires and services really gave me a VIP service. I was on my way next to Ohio (long road trip) and super pressed for time when the team went above and beyond by replacing my wipers and double checking my fluids to give me extra peace of mind for the trip. Thanks again for your service! I appreciate you!

it has taken over a day and a half to get four tires. I made an appointment for 9 AM on Tuesday…read more VIP didn't touch the car. Apologies all over the place, "bring it in on Wednesday and we'll take you first." not even close. The staff treats customers like trash. While I was waiting three other customers were screwed over as well.

Approximately 11 hours to get to my location. Ended up getting stuck twice having to winch…read morethemselves out. Trashed my neighbors mailbox's And then just took off, without a word.

I have been a client of hometown for 8 years and my folks even longer. They've always treated us so…read morewell, fair prices, short repair times, honesty and integrity; however, they just lost a decade of loyalty to one incredibly unprofessional phone call. On September 20th 2024, I brought my 2007 Honda Fit to Steve to take a look at some service lights and a funny noise. He fully diagnosed it on the spot, told me I needed to bring it back for a new transmission and new brakes and that he'd call some parts companies and get back to me with an estimate. He never contacted me again. A few nights ago, 12/2/24 my engine started billowing smoke late in the evening and I emergently had my car towed to hometown after hours, thinking that as a loyal customer they may be able to get me in. Instead, I got a phone call from Steve telling me that they have never and will never work on Honda Fits, my car is blocking the plows (there is no snow) and that I need to bring it elsewhere. I asked for a recommendation, and he told me that no one will work on a Honda fit and he won't send me to one of his friends. I brought up the diagnostics he did, and he told me that when he did it "6 months or a year ago" (actual timeline = 10 weeks) that he did indeed call me back with prices, "or maybe left a message". So in one conversation he both admitted that he did work on my car and looked into parts but that he also has never worked on my car and won't in the future. I think I asked one more question and he told me my keys were in the cup holder and hung up on me. Great business, Steve!

This past spring, we had our winter tires swapped out to our summer tires. The staff was really…read moreeasy to work with and friendly. No pressure. Also, it's a genuine bonus that they are open on Saturdays during the busy tire swap season. They've definitely earned my business!

Awesome and exceptional experience here! I'd never heard of this business/tire shop before but…read morehappened to be referred here directly by Falken Tire tech support to deal with a unique warranty issue as Gills Point S is an official local Falken Tire dealer. My car is an Alfa Romeo and I'm super cautious of trusting unknown shops to work on it. From the first phone call with the manager Jason, through scheduling and ultimately buying and having Gills Point S Tire install new Falken tires on my Alfa Romeo, the experience was flawless and exceptional. They were above and beyond friendly, polite, professional, and easy to work with. My appointment started exactly when it was supposed to, and I was in and out in 30 minutes on a Monday afternoon. I was shocked how fast the service was and haven driven 30 miles home already, it's obvious the tires were installed correctly. I have been going to another local regional chain and I've always been stuck there 2-3 hours and felt like the staff were annoyed to be so busy. I almost hate to leave this review because I don't want Gills Point S to be slammed and a long wait next time I go there lol. And they are definitely my new local tire shop for new tires and winter/summer changeovers. Thank you for making a necessary tire buying experience easy and for a job well done!

You'll see a lot of five star ratings here, which is incredibly rare for auto repair shops in…read moreBurlington or anywhere. The reason? Dolan's Auto is hands-down the best place in state to get your car repaired. With their reasonable prices, flexibility, excellent customer service and expert staff, I guarantee you will not regret putting your vehicle in their hands. Or, as has been my case, multiple vehicles over many years. This is as good as it gets. Even though I moved from Burlington to Essex Junction, Dolan's Auto will always be my first choice for my auto repairs.

My UVM son had a suspension issue while at school with me 500 miles away. He knows little about…read morecars and has a 2008 Sienna with 195k on it. I found Dolans here on Yelp. They could have told him it needed a $3000 flux capacitor. They identified the front struts and fixed them reasonably. They even sent pics of the failed strut . Thx I would trust them in the future