My car was stolen a few days ago. When police recovered the vehicle it was towed to Dave's tow-a-way. By the time I got off of work the business had closed for the day. Unfortunately I had to wait until the next day. When I arrived to pick up my vehicle I was informed I would be charged a 2 day storage fee, despite my vehicle being there for just under 24 hours. read more

Had a great experience with Dustin this morning - extremely quick and professional! Would recommend - we did a local tow to a repair shop of my Toyota. Total round trip from call to dealership was about 1.5 hour. Super quick. read more

my car was stolen at the end of July. when it was retrieved it was taken to Dave's Tow Away. I went the next day to check out my car so I could communicate the damage to the insurance company. The damage, at the time, was just the result of the car being stolen and driven wildly to evade the police. Due to a communication snafu with the insurance, my car sat in Dave's tow away lot for 2 weeks (which was not their fault); however, when my car finally made it to the collision shop, the mechanic was casually informed by the tow driver that Jessie decided that she wanted to chip wood by my vehicle. The interior of my car was covered in tree chips, my passenger side mirror was cracked and my driver side wheel was messed up when it wasn't before... Due to this company's blatant disregard of me and my property, I had to make another claim to get the chips cleaned out, meaning I have to pay another $500 deductible. It was bad enough to getting my car stolen, but it honestly feels like being victimized twice. read more

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Chris picked me and my jeep up east of Durham and drove me to Knightdale . Got to me in a timely manner. Chris was very upbeat and helpful. Definately recommend this service. read more

I was going to let this go, but after complaining to the supervisor and her brushing me off, I'm writing this review. My car broke down yesterday and my car dealership dispatched Daves tow away to my home to get my car. Jacob was set to arrive between 60-90 minutes but got to me in under 45 minutes. That was the only good thing about this service. Fifteen minutes after he left with my car, I received the text message that I am including below. Not only is this incredibly unprofessional, it's EXTREMELY invasive and gross. It's not just what he said, but that he even said it in the first place to a client. He took my phone number from my file and texted me. When I receive a service, I do not expect nor do I condone an employee going into my client file and grabbing my phone number just to text me and tell me I'm pretty. But! Don't worry, he's not a creepy guy. This is disgusting and incredibly invasive. Not only this, but he knows where I live which is extra weird. I called to report him this morning to his supervisor because he can't keep doing this, yet I was just met with an extremely abrasive and defensive supervisor. She told me she "chewed him out" but "boys will be boys, he's a typical guy." Not once did she tell me she was sorry, not once did she say she was reprimanding him in some way. This is an all around unprofessional company and in my opinion Jacob should be fired so he doesn't make any other woman this uncomfortable ever again. The only person that I talked to that was professional was an employee who apologized several times and said they don't condone it. I wish I had gotten her name. read more

Dave's Tow-A-Way - Towing Near Me - Durham, North Carolina

Fast and friendly. I needed a tow from Durham to Fuquay Varina and I wasn't exactly in the safest part of town. Chris, the tow truck driver, got to me quickly and drove me and my car safely home. Definitely using them again! read more

I live in a townhouse community with assigned parking spaces that are for residents only. A mail delivery vehicle parked in my assigned parking spot and then his vehicle wouldn't start back up again, which blocked my access to my home, which I was rightfully upset about. I called the towing company that is contracted by my HOA to come remove this broken down vehicle that never should have been in my personal spot to begin with and I let the postal worker know this. He said he already called a tow truck too, so I figured that we'd see which tow truck arrived first. Your tow truck arrived first, and I simply asked him if he was with the USPS so that I could I could call my tow company and tell them not to come. When I told your driver I'd already called someone myself, he proceeded to curse me out, call me names, and called me a "Karen" for simply wanting access to MY HOME AND PROPERTY restored. I also called in a complaint, but I wanted to write this review to let everyone know what a worthless, sorry driver that this company employs and that this should be the last service you utilize for towing service. PS - tell your extremely rude, overweight driver to keep right on over exerting himself in this scorching heat. If he thinks he saw a Karen today, he hasn't seen ANYTHING yet. read more

Dave's Tow-A-Way - Towing Near Me - Durham, North Carolina

Driver showed up within 20-30 min but said a photo of CC front & back was required for payment, not just the CC information. Would not tow without the photos. After towing, bank advised replacing CC. Not worth the inconvenience. read more

very rude on the phone and poor communication. I had to meet the tow person at a car repair shop. They gave me an incorrect ETA and did not even wait for me to pay my repair bill nor tell me they were leaving. read more

Horrible! My car broke down last night and I was stranded at the side of a busy road where the right lane was merging into the left. I pulled way to the right. The car was dead - what turned out to be the alternator. My insurance company called Dave's Tow-A-Way first last night. The wait would've been long, so I ended up with AUTO CARE. The guy asked where to tow me, so because I lived 3 minutes away, and it was already 6:45 so he drove me home and towed the car home. This morning I called my insurance company again to come get the car and me in order to take the car to my auto repair shop and they called Dave's. I waited and waited. Finally two guys drove up with the tow truck. The driver was training the other guy. So I asked where I'd sit and was told they only would take the car. I'd have to find transportation. I called the dispatch number and conveyed what happened to the woman who answered. She was extremely rude. I told her I was driven home last night and she said oh no, that's a courtesy and that they don't do that. She said to call an Uber! I called and got AUTO CARE to come back today and had no problem whatsoever. The guy was very respectful, as was the person on the phone earlier. Great customer service. Dave's certainly could have shown "courtesy" but they blew it. I will never ever allow anyone to recommend them to me again should I need help. I'm a 65 year old woman, but age doesn't matter. Customer service does matter and should be shown to everyone. Dave's sure didn't demonstrate customer service. read more

Unprofessional is the best word that I can use to describe them. I used Dave's Tow-A-Way because it was recommended by my mechanic but after my experience, I want to warn others what to expect. While scheduling my service for the next day, I was told that they will give me call when they are enroute and that I would be expected to be at the car when they arrived. After waiting all day for a call, I decided to finally call them back at 9pm and the women said that they had already picked up my car and dropped it off at the shop. Nobody had ever called me to tell me the car was dropped off. I asked if they had my keys and the women on the phone said "yes", which wasn't true because I had both sets of keys with me. I received a call from the mechanic this morning saying that Dave's Tow-A-Way dropped off the car and left in a rush without saying anything. Fingers crossed that there is no damage but based on how the rest of the experience went and other reviews left here I would not be surprised if they find body damage caused by Dave's Tow-A-Way. Save yourself the headache and use anybody else. read more

I requested roadside assistance and after i was towed i left my suitcase in the car and it had everything i needed. I called to see if someone could let me in she told me they was coming at 9 pm , i called and nobody ever answered or called me back . I got to the lot that morning and nobody was here to give me my car. She said it would be 30 minutes when they opened up at 8 am. She was also very rude and states " my car isn't coming up out her lot unless im paid " when that's not how your supposed to say it. Very unprofessional. read more

Lydia this Young Lady was the Best, so kind and encouraging. She called back and it was my fault when I missed the calls a couple of times but, we connected and I tell you what? That little lady can drive and operate that flat bed tow truck. read more

I waited 4 hours for my car to be towed! Someone called and apologized saying it was a mixup and they'd send someone out right away. Right away turned into another 45 minutes. The guy who towed my car called and asked me where it was and told me he'd get there when he gets there. When he finally got there, he told me he couldn't drop my car in the driveway because of my neighbors car. I said I would ask them to move it. He told me to do what I needed to do because he couldn't do his job with the car there. After neighbor moved her car we watched him lower my car and came super close to knocking out the internet and phone wires to my house and another neighbors. I'd never use them again. Rude tow truck diver and incredibly slow service! read more

Dave's Tow-A-Way - Inches away from knocking into the internet and phone wires. - Towing Near Me - Durham, North Carolina

Excellent communication about expected arrival. Ken was very professional and knowledgeable. Great follow-up to let me know that they had dropped my car off at the dealership. Would definitely recommend. read more

This is the worst company. The customer service is beyond bad. If you ever expect to get your car towed, don't call them.

Jacob aka Jake amazing driver this guy made a really bad end of our day great his level of professionalism and genuine care was refreshing. Jake beat the time frame given to pick up our truck, when it came to dropping off the truck it would not go in reverse this guy had just the trick, we were so happy that he was the driver that came to our rescue. God bless GIVE THIS MAN A PROMOTION! read more

Fantastic service. The driver showed up before the estimated time, got our info and had our car up and to the garage in no time! Nice guy! Unbelievably our other car had an issue this week - once again Dave's Tow a way to the rescue. Showed up early and another great driver! This time they were able to get the vehicle started and let us know what the issue was. I'd give them 10 stars if I could. read more

Waited over 2 hours for a tow from this company. The driver said he would be there in 13 min but never showed. When I called the office they said he was called on another tow and he would come and get me when ever he was done but they did not know when that would be. Also the women at the office could care less that I was in the middle of the road waiting and her tone was so rude. She is the reason that I decided to write this review. read more

Geico issued them the gig for my roadside service. Estimation was an hour, took about hour and forty five minutes to get there. He was frustrated then because I needed him to wait 10-15 minutes. (I asked his dispatch to let me know when he'd be 10-15 minutes out when they called saying he was going to be late. They didn't! ) He was worried about Geico paying waiting fees. He just seemed super irritated that he had to wait after I'd waited close to an hour additional. My car is home safe and sound but, there is no way, no how that I'd call them personally to tow anything. read more

After I blew a tire on Glenwood, they were quick to respond to put my temporary tire on. Quality service. Thank you.

The driver left my grandchild's car halfway between the street and the driveway. The owner then had an argument with my daughter for giving inadequate service. What happened to the customer service equitte? What happened to doing your best and being proud of the job that you do? Why do you think that you should be fully compensated for a halfway job, this is now becoming more of the norm read more

The office manager at Dave's towing was very abrasive while talking to me about some of the things that were said to my wife. One of their techs threatened my wife and whenever I called to get some information about what might have been said the office manager told me that my wife is a liar and then told me if I showed up at Dave's towing that she would have a gun waiting for me. Do not recommend ever. It was the most unprofessional thing I've ever experienced in 28 years of living. Never once have I been threatened with violence by a manager read more

Raised in Durham, Dave's is somewhat of an institution around here. Just yesterday had a blow out on the side of I-40 during rush hour, my OnStar roadside assistance service had completely dropped the ball and never showed up. Along came @towtruckjess with Dave's Tow-A-Way to offer her unsolicited help. Jess was awesome, helped get the spare lowered (parts missing from the OEM kit), raised up the rear end of the car with the wrecker (to avoid having to use the OEM jack), got me all set with the spare and even followed me up to the next exit to put air in the spare. On top of the timely and fortuitous appearance of the help I needed, what an amazing person and ambassador for Dave's I found Jess to be. Throughout the process, we had a great conversation that helped to turn a bad day and an unlucky situation into a positive. I drove away thinking how fortunate I was that this person was so willing to help - and I have never been happier to get a flat tire! So, thank you to Dave's and thank you Jess! Go support Jess on her socials @towtruckjess. read more

Distpacher constantly not truthful on arrival time. 4.5 hours wait for a 20 minute tow. But I can offer more insight into this company. It is systemic. Back I. The day when Dave was actually alive and the real Dave he stripped your car when he towed it. That legacy continue s long after he is gone. read more

Jeff is very kind and helpful with my problem and tow with my car.

My car battery died at a gas station in Durham and I needed it towed to the dealership. I called a few other companies before I called Dave's and none of them had the ability to tow my car (a low to the ground, sports car). Luckily, Dave's had a flat bed tow truck which is what you need to tow a car like mine. They were also about $20 cheaper than other companies I called. The people in the office were pleasant and informative and quoted me 45-60 mins before the truck could be there. When Andrew, the tow truck driver, showed up he asked what was wrong with my car and I told him the battery was dead (and wouldn't recharge--my boyfriend and I had tried jumping it for about 45 mins without any luck). He said he'd like to try and jump it using HIS truck and sure enough, it started right up! I still needed a new battery but I was just so happy I didn't have to have it towed. Andrew was polite, funny, and super helpful in my time of need. Great job, Andrew, and Dave's! read more

They were dispatched through Ford's Roadside assistance. After 2 hours they never came. Thank God I had a couple of roadside assistance backups. The other I called (Geico), came in 30 minutes and the company they sent were way friendlier and efficient. Honestly, after talking to Dave's dispatcher, I had no confidence whatsoever they would show up at all. She seemed completely unbothered that I was stuck in the rain with a tire that had broken off. Thank God I wasn't on a highway or really bad things would have happened. I learned from this experience that Ford Roadside assistance is pretty much useless and they use very subpar contractors. When I looked up Dave's tow away reviews I was shocked Ford still uses them. Don't rely on either of them to bail you out when you are in a fix! read more

https://youtu.be/OazOnkbq8_E If they abuse their own equipment like this demonstration in the video, imagine what they would do to your vehicle. I'm sure the guy in the video isn't the owner, but you can't unscramble eggs. We know the type of drivers they staff! read more

I needed a tow after getting into a rear end accident. I called AAA to place the order, and got a call from Will about 20 minutes later. He arrived around 25 minutes later as promised. As he was loading me into the cab of the truck, very courteously and respectfully, a driver flew by completely knocking off the door of this cab. The guy put himself in the line of near death to ensure my safety. Long story short Will got his boss and fellow tow drivers to come and make sure my now totaled car and my person got where we needed to be safely. I felt respected and safe throughout an experience that could have otherwise have been traumatizing. read more

Fast service, good communication, and a fair price. No reservations about using them again or recommending them to others. read more

Dave's Tow-A-Way - Dave being towed by Dave's - Towing Near Me - Durham, North Carolina

Zack and BJ were excellent. My daughter and I had a flat tire out on Baptist Road and BJ arrived to help change the tire. After a very frustrating search through my car, we couldn't find the wheel lock key to unlock my car, so we weren't able to change the tire. BJ stayed until the tow truck arrived to keep us safe on the dark road. He showed a wonderful kindess and humor and willingness to help. With a tired and hungry child both BJ and Zack made the entire ordeal fun and exciting for her instead of scary. They were absolutely super with helping to get the car to the tire shop, entertaining on the drive and giving us a lift to the nearby restaurant. Zach, thank you so very much for your graciousness in putting up with a chatty 8 year old, for being funny and willing to listen and play along with her. You were a true gem and I can't thank you enough for all of your assistance!! I give you all 5 stars for your help and excellent customer service. Thank you!! read more

We received stellar service from Dave's towing today! I'm not sure if all towing companies will check the car to see if there is anything that can be done prior to towing, but Dave's towing really came through for us today! Our car wouldn't crank. It would turnover (we checked the battery anyway with jumper cables) but wouldn't crank. We have a 2003 Infiniti and it has been low maintenance for us! We were preparing for the worst but expecting good news! Zach from Dave's started the car and heard the same noise then pushed on the gas and the car cranked! No money out of our pockets and no gimmicks. Dave's could have easily transported our car to the repair shop like we asked, but instead assisted us and saved us a ton of money! The car repair shop could have also taken our money like most do when nothing major is wrong with the car. Thank you Zach!!! read more

Very friendly and easy to work with. Showed up very quickly after I called. Waited with me at car shop until my ride got there. Would most definitely call on again. read more

Booked through AAA to get a flatbed to toe my car. I called at 920am and was told 1005. No show. Called. 1030 no show. Called 1050 no show. Called. 1115 no show. Called 1150. Nearly 3 hours to get a truck in Raleigh. I will never use this service again. read more

Broke down on University and Chapel Hill Road in Durham at 8:15pm. This intersection is amazingly dangerous. Used AAA to get a tow, which turned out to be Dave's. We were told it will take 45 minutes, which was reasonable for a Friday night. Then were called back and told 10 minutes about 10 minutes after the first estimate. The tow was late, not due to Dave's but due to going to University and Chapel Hill, not Duke University and Chapel Hill, which I did not describe earlier. The tow arrived and already apologized for being late. It was all my fault, but Larry was happy to help out. He asked where I wanted to have it dropped off and asked to fill out some information for him to give to the garage. He was ready to go in 10 minutes and helped me identify the issue with the car. Great service and accurate times. If I ever need another tow, Dave's will get my business! read more

Literally the best. I was tired and hysterically crying on the phone because my car alarm wouldn't stop going off at like 2am. He walked me through all the steps to manually shut it off and even called me back later on to see if it worked. Such a great man. Thank you so much. I highly appreciated it. read more

My experience with Dave's was brief but awesome. After a few hours baking in the sun, my 2010 Mazda 3 wouldn't start. Tried jumping it multiple times, no dice. I called Dave's to have my car towed to the dealer, and a guy named Jeff pulls up on time to get me situated. Before hauling my vehicle off, he pops into the driver seat and tries again to get my car running...and it comes alive. This guy immediately figured out that my neutral safety switch was dead. Instead of doing the easy thing and collecting my $75, he helped me on the spot. I was so impressed I tipped him $50 anyways. read more

Terrible service. The decision to use a warning sticker that will not come off, even with acetone, has defaced my car and ensured that I will never use this service if I need a tow. read more

Whatever you do, NEVER use Dave's Tow Away. If you are using roadside assistance, do yourself a favor and tell them to be sure NOT to request service from Dave's Tow Away. My roadside assistance called on this company and I groaned when I realized it was him due to a bad past experience with this guy. Saturday proved that this man is toxic, abusive, rude, unprofessional and has serious anger-management issues. He was impatient from the start, had a temper tantrum and threw his jumper cables on the ground when my husband told him we already tried jumping the battery and that didn't work. My husband told him he could try jumping it if he wanted, but he yelled, "Well, if you know so much about cars, why bother?" and accused my husband of having an attitude. Hmmm...deflect much? Then he refused to tow us and drove away. This man clearly enjoys the abuse of power with vulnerable people and this line of work ensures that he encounters vulnerable people regularly so he can get his toxic fix. Awful person, awful service and he should be banned from all roadside assistance call lists. I am fairly confident any glowing reviews here for Dave's Tow Away are absolutely fake. read more