I have been going to Dave Page Cobbler since I moved to Seattle almost two decades ago. I really beat up my boots--lots of hiking and back country scrambles seem to do a number on boots--and Dave Page has, most of the time, been able to resole my boots, and on some occasions repair them (e.g., rips, punctures, etc.). Their work is generally exceptional. The latest boots I took in just a couple of days ago were resoled (the boots were only about 3 years old, top end, so gives a sense of how hard I am on them), and the soles that they put on my boots were *better* than the factory ones. I mean, I was completely stunned when I saw the boots when I picked them up. Excellent workmanship on their part.
A few years ago, there was a pair of boots I wanted to resole, and it just wasn't possible. A number of low-end hiking boots these days have soles that aren't replaceable. On their advice, my next boot purchase (the ones I have now) were resoleable (verified by REI). I won't make that mistake again (thanks to Dave for the recommendation).
Now, customer service: it is really up and down, and frankly the only reason I ding them. Dave himself is older than dirt, and cranky as hell. If you happen to get him at the customer service counter--you won't always, but it is possible--he won't be nice about how you might be abusing your boots. If he complains about the inserts not being removed, take it in stride. If he complains about other things you've done wrong, just swallow your pride. He does, in fact, know what he's talking about, and I have usually taken his advice to heart. I just wish he were a little nicer about it!
Anyway, the last time I was there, I was trapped in line behind a customer that couldn't take "no" for an answer (why can't you repair these crappy old boots?), and Dave came from the back of the shop to help me. He, of course, complained about me not removing my inserts. (Rookie mistake with him on my part.) Then he wrote up the ticket putting the day I dropped the boots off on the ticket. He told me the boots would be ready in a week. Turns out the date they're *supposed to* write on the ticket is the date of pickup not the date of drop off (how could the owner himself make such a mistake? :) ). Not really a big deal except when I called about my boots they couldn't find my them. Turns out they'd been binned under the drop-off date rather than the delivery date. Took a couple of calls, but they finally found them. A bit of a pain. And completely unnecessary. Dave--of course, I talked with him--was completely pissy about me not reporting the correct date (when it was really his mistake the whole time!). Like I said, take Dave in stride. He really is an incredible craftsman. Just cranky as hell.
(Funny, when I was picking up my last pair of boots, when I told them how good the work was, pointing out that they were better than new, Dave was behind the counter and just shrugged his shoulders. I guess he already *knows* that he's that good.) read more