To be fair, they sell Avaya and Cisco, which are very good products.... However, buyer beware...
Overpriced, over promised, under serviced. Their service rate, for example, is $175 plus an hour compared to other comparable services that can be half of that. If you have a Cisco system, watch out! Cisco certified techs working on Cisco products, including routers and the likes, not just phone systems are even more expensive.
The worst part about working with this company as a customer for more than four to five years is the service turnaround for problems can be 3-4 days and even longer. This includes simple questions or clarifications.
I would avoid this company like the plague if you are a small business under 30 people. VoIP systems now are good enough there is no reason to burden your company with this expense or worse, experience in the long term.
If you are a large company, they might be a good fit, but certainly, a better bargain can be had elsewhere. read more