This was the WORST place ever. My daughter was scheduled to have her implants removed and replaced due to severe scar tissue. We live 2 hours away and our appointment was scheduled for 9:30. On our way there we received a call telling us that appointment was changed to 10:30. When we arrived we were then told that it would be another hour because the doctor had gotten stuck in traffic on his drive over from Malibu. We tried to check in to our motel room but the room wasn't ready. When we went back to Beautologie at 11:30, the young man at the counter said that we could wait in the outer room. Several people we spoke to said that the person they were with had been taken in at 7:00 a.m. Other clients came to the door throughout the day but were not allowed to stay in the outer room where we were due to COVID restrictions and there only being 2 chairs. They were told to wait in their vehicle until called. After repeatedly asking the young man when we were going to be seen, he disappeared for over an hour. My daughter had not eaten anything since 9:00 p.m. the night before and was starving. She FINALLY got taken back around 3:30 for prep and taken in for surgery around 4:30. There were 2 patients that were scheduled after her. I picked her up a little after 6:00 p.m. and we went to our motel. She was in extreme pain and had been sent home with 0.5 mg of Tramadol, which did nothing. My bull-mastiff was prescribed 0.50 mg of Tramadol when she had surgery, so you can see the dosage was inadequate to begin with.
We returned the following day because my daughter was in tears, and they gave her an additional medication, Amitriptyline 25 mg, a muscle relaxer/anti-depressant that did NOTHING for the pain. We went to see a local doctor on the 3rd day after surgery because she was in such extreme pain and unable to sleep. He could not believe that the surgeon did not give her a stronger medication to manage her pain so he prescribed Norco which worked.
As if this wasn't bad enough, they assured her that they would bill her insurance because she paid cash before her surgery and the patient coordinator assured her that it would all be taken care of. They were extremely helpful until after they received payment in full. Beautologie has been telling my daughter for 3 months now that an insurance claim was filed, however the insurance company hasn't received ANYTHING. Now my daughter is trying to file a claim herself, but the patient coordinator will not respond to my daughters phone calls or text messages for the necessary documentation.
The worst part is that her breasts are visibly uneven, and she is extremely self-conscious now. It is obvious that the surgeon was in a hurry and did not take the time to do a good job. Would NEVER recommend this place for ANYTHING! read more
