Great experience with their fast track system. I had to fill out I do and did everything online…read more The prep was over the counter and easy to find. The day of was quick and easy as well.

Patient portal does not work. Staff will not answer phone or return phone calls. Doctors may be…read moreokay but the office staff is not worth dealing with. Its okay for colonoscopy but go anywhere else for treatment.

Dr. Bassin is a very professional, competent and personable surgeon and physician. His staff are…read moreextremely pleasant and capable too. I was very anxious about having a procedure but it turned out to be one of the best I have had. I was put at ease by everyone I encountered.

After seeing 3 different doctors and failing to help me, someone recommend Dr. Lawrence Bassin. He…read morehas been my gastroenterologist for over 2 years. He never rushes me, answers all my questions and makes sure he understands my concerns. He provides useful tips and resources so patients can be active participants in improving their health. He is compassionate and sympathetic to other conditions that do not relate to his practice. He is one of the few doctors that will follow up with a phone call after lab tests, something that most doctors no longer do. The reception area is clean, the staff is pleasant and organized. The wait is minimal.

Staff is professional and very accommodating. However, Dr…read more Malhotra is a poor communicator and less than thorough. Pre-procedure screening process is not timely.

Dr Barkin is amazing!!!! I had a serious health scare and he was so attentive and kind…read more Professional and friendly staff. Dr Barkin is the best of Northern Virginia. Highly recommend!!!!!

Incompetent and rude office staff. They called me less than 24 hours before an appointment that had…read morebeen scheduled over a month before, to ask for a referral that's required for said appointment. I got my Primary Care office to send one over within an hour and they never bothered to check it. When I got to the appt, they 1) misgendered me and 2) told me the referral "doesn't work" because it's missing information they never asked for. They had almost an entire day to contact my Primary Care office to ask for the referral to be fixed but because of pure laziness they chose to waste my time. What's worse, is after they told me the referral won't be accepted they said "we have a 15 minute grace period..." like I was going to be able to get my Primary Care office on the phone and a new referral sent over in under 15 minutes. That's asinine. The receptionist was flat out heartless.

Unprofessional and Unresponsive Care This is the second time…read moreI've had to write a review about the poor service at this clinic, and unfortunately, it seems nothing has changed. My first experience involved a serious medication error where my prescription was mixed up with another patient's. Despite calling numerous times and clearly explaining the issue, it took them two full days to correct it. That was frustrating enough. Now, I've been without my medication for 7 days and have made multiple attempts over the last four days to get a simple prescription refill. I've spoken with two different staff members and asked repeatedly for either a manager or Dr. Abernathy to contact me--no one has followed up. The receptionist, whose attitude was cold and dismissive, clearly showed no sense of urgency or empathy. Instead of helping, she pushed me off to Ms. Kia, Dr. Abernathy's coordinator or assistant. I left multiple messages for her, and none of them were returned. I even contacted the Miami-based call center, where I was told for a second time that my request would be "expedited." But when I asked what "expedited" meant, no one could provide a timeline or answer--it was just another empty promise. This has now been repeated with no action taken. To make matters worse, my pharmacy also reached out directly and spoke with a staff member named Nya, who again did absolutely nothing to move the process forward. There is no accountability, no urgency, and certainly no adherence to the basic Patients' Bill of Rights. As my condition worsens each day without the needed medication, I am deeply concerned for my health and frustrated by the clinic's indifference. As a public servant and former medical professional, I find this level of care deeply troubling and unacceptable. I would never treat any patient with such neglect or disregard. Medical professionals are expected to operate with compassion, competence, and integrity--none of which were displayed here. To be clear, this review is not directed at Dr. Abernathy personally, but the ongoing failure of his staff reflects poorly on the entire practice. That this is the second time I've had to write about such experiences shows that these issues are not isolated incidents--they are part of a larger pattern of dysfunction and poor patient care. Patients deserve better. I sincerely hope no one else has to experience what I have. Frank E.

Dr. Schwartz is the BEST! I had to see him on several occasions, referred by my internist. The doc…read moreis super nice, thorough, great bedside manners, and makes you feel like he has time for the patient. I think his office and staff are great too, and I've been overall very pleased with the high-level of courtesy and professionalism offered by his practice.

I visited Dr. Heyer to evaluate a blood clot and to determine if I should stay on Coumadin. My…read moreprevious doctor had kept me on Coumadin for 3 years. Dr. Heyer made a thorough evaluation, ordered numerous diagnostic tests, and tested my progress on and off the medicine. He also checked blood clotting factors. Dr. Heyer made numerous calls to radiologists to confirm and evaluate their opinions, and he let me know all the results of these discussions. He spent a lot of time with me, as I had numerous complications from the clot and/or medicine. He provided his opinions but listened to everything I said very carefully. He also spent a great deal of office time evaluating my case. Ultimately, he recommended I discontinue Coumadin. My leg and ankle have felt great since I stopped using it. I highly recommend Dr. Heyer. He's a great listener and doer who cares about the patient. And he is very fast with follow-up.

I first saw Dr. Heyer because my platelet count was very low and I had many other strange blood…read moretest results. After talking with me and studying new blood test results, Dr. Heyer thought that I had liver disease. He told me he couldn't know for sure because he isn't a liver specialist. He made the correct diagnosis. I truly believe that no one else could have figured out what was wrong. He continues to stay in touch with me and my other specialists. I feel truly blessed and lucky that I found Dr. Heyer and that he took such an interest in my medical needs. I was also impressed with the other staff in his office. I saw several people walk in, say hello to the office staff by name (they also knew the patients by name), and continue to the back of the office. Everyone seemed very happy and they were very friendly to me.

No notice office closure. Worked months to get all my required paperwork, exams and paperwork just…read moreto get a recorded message that the office is closed and Dr. Din is no longer seeing patients. Upfront disclosure not provided. Paid for an office visit for no reason.

On the morning of August 21, I needed to find a gastroenterologist and located Dr. Raja M. Din…read more Because I had a concern, I wanted an appointment as soon as I could make one. Dr. Din's office uses an online appointment service called Zocdoc, which indicated there was an opening at 3:20pm on the same day, which I made. I had to create a Zocdoc account, log in, provide copies of my insurance card and other information. The appointment was made and off I went to work meetings. I left my last meeting early in order to get to his office in the middle of an ill-timed downpour. I finally make it to his office at 3:05pm, glad that I got there early. Within a few minutes I was called to the counter and told by a staff member that I did NOT have an appointment. Zocdoc was mistaken that the time slot was available ("sometimes it does that", I was told) and they absolutely did not have any other openings. Sorry, no appointment. She also told me I should have called first to confirm. How many times do I need to confirm an appointment? They use an appointment service that fails to work properly and it's my fault Zocdoc was incorrect about the opening? If I was in the system (apparently they knew I was coming) why not contact me, since my phone number was provided. Somebody dropped the ball on their end. Either they weren't updating Zocdoc or the service failed on its own. Other doctors' officers sure have been able to contact me when a change is made to a schedule. I'm not sure if his office staff really understand how frustrating it can be when their system fails. Patients (and potential patients) often have to make big changes to their work day or other commitments to come to the doctors office, some of us must take leave. It is generally condescending to be asked "can we make an appointment for you for another day?" knowing they made a big mistake; not to mention I'm standing there soaking wet after running in the heavy rain. I was there because of a health concern, not to schedule a casual visit. No way would I make another appointment since my time and health are too valuable. I can't review the doctor's own service because their system failed before I had the chance to see him.