I walked in for a consult and met Sam, and right away, I could tell he really knows what he's…read moretalking about. First thing he said was that he wouldn't charge me just to give me a quote, which already set a great tone. I came in after a bad experience at another audio shop that completely botched my install. Sam took the time to walk me through the process, explain everything clearly, and offered real solutions instead of just trying to upsell me. He even recommended a custom sub box specifically tuned for my subs and at a solid price too. I ended up putting down a deposit and will definitely be coming back to get my audio properly retuned. Huge thanks to Sam , I'am looking forward to getting it all done right this time.

Went in to replace my two front passenger/driver windows, waited maybe 5 minutes to be helped. The…read moretall blue eyed man at the front counter did offer recommendations to try and upsell so I did feel a little pressured but I was set on what I wanted done. I used a Groupon and I just don't get why they'd get upset if we don't want to upgrade, if they don't want to offer a low price deal then why even advertise on Groupon? Makes no sense to me. I even let them take off the tint which was $20 each window, I could've done that part at home myself but I wanted to give them some type of business (eventhough I've already spent money on the Groupon). They should let their work speak for itself and let people decide wether or not they want to come back and get more work done. I lowkey felt like they were talking behind my back and if I hadn't felt that way I would've most certainly brought my car back. They did such a great job! In under an hour which was faster than I anticipated. I'm torn on how to feel, I do recommend this place because of their work just feel like their mannerisms & the customer service could've been better.

Excellent company. They were professional, very good with communication and on time. Also very…read morereasonably priced.

Top notch quality at a low cost price. The glass technician came earlier than expected, which was…read moremost definitely appreciated, and completed the repair earlier than expected as well.

Communication was very good in scheduling my appt. They have a person dedicated to scheduling and…read morestaying in touch up until my appointment. They were very nice, quality of work was excellent and they finished the whole car in under 3 Hrs. Highly recommended!

THIS IS WRONG I bought a car and looked for a shop for…read morewindow tinting. I contacted them because they had so many good reviews on google and I brought two other cars that my friends had together. But the result's gone bad. The friends of mine also had complaints but I would rather not mention them on this post since it would be too long. They got my brand new Tesla tinted(windshield and four windows) and they ruined my car. When they sprayed the cleaner(I don't even know what they were using), they didn't cover the headliner which is made of fabric. It left stains ALL OVER, even on my door pocket and they didn't even try to clean up. The film was cut crookedly, so much dust and pieces of film were inside, and scratches were on the front window and windshield. I complained about them and they promised to come over again to fix them since they kept telling me LIFETIME WARRANTY which turned out false. They came over again and did the driver side and windshield again. But I still had scratches and pieces of film inside of windshield film. The way film was cut was same as bad. We made another appointment but they just decided not to come and offered me a refund of $200. I accepted it but I haven't received the refund for almost TWO MONTHS and now they are ignoring me and my text now. This is my worst experience ever in my life and I will never trust reviews anymore. They don't guarantee lifetime warranty. They are not professional in terms of customer service, their job, or attitude, nothing.

5 star service! Was in and out quick, great quality and great people. Tint looks great!read more

It's been about a week or two since I had my new car tinted at Alta Mere. I purchased the highest…read morelevel package with the highest IR and UV rating. I have been running my air conditioner on the lowest setting which keeps my vehicle cool and comfortable even though it is very hot outside. I am very pleased with the results. Prior to this installation I had to run the air near high quite often to cool down the interior. Thanks so much for installing this tint on my car. Will be back with my next car purchase to get the same great service again.

From the moment I called to schedule my appointment, the experience was nothing short of excellent…read more Hilda at the front desk was warm, professional, and genuinely great to interact with she made the wait in the lobby completely effortless. Josh and Stanley did a fantastic job on the tint itself, and the quality of their work is clear. The whole process was smooth and efficient I arrived, was taken care of, and was out before I knew it. If you're looking for a shop where the customer service matches the quality of the work, this is the place. Highly recommend to anyone!

Reasonable price, great film quality, and nearly flawless install for front window tint and…read morewindshield tint.

I've sent four vehicles to them over five years and their quality gets worse every time. They did…read morefantastic on my first vehicle, and not so good the second time (few issues but got the job done), couldn't figure out what to charge because they didn't know what hardware they installed third time. This last time required multiple trips to fix the things they should have delivered the first time (a full list of rookie mistakes). They wanted to either drill into my A pillars or epoxy the tweeters because it was "not easy" to get to the factory locations (epoxy or drill?!?! In a Bentley?!?!). Tons of rattles, dash trim was hanging loose, they openly admitted they knew about a whining noise after I confronted them, rear trim was hanging loose, sub knob was hanging by the wire because they couldn't figure out where to mount. They constantly try to nickle and dime you in the middle of the install saying the original parts won't work or blame problems on parts so they can upsell. Employee revved the engine when bringing it around. I had to tell them multiple times "if you're not done, just say so". Been in multiple times and still rattles like crazy despite paying for tons of sound deadening. When confronted his response was "well it doesn't rattle with my music" instead of trying to get to the root of the problem. If you don't want to the work, just say it, don't waste my time and money! Avoid them if you want any type of quality work.

5 stars. Did a great job installing an aftermarket ZZ2 carplay/android auto module I purchased…read moreonline in my 2016 Audi. Timely, professional, clean install, and slightly less expensive than other quotes I had.

Terrible experience with Empire Sound and Security. I was promised certain discounts when the job…read morewas scheduled, but when it came time to pay they suddenly refused to honor what they had originally told me. The workmanship was even worse. They removed interior pieces during the install and put them back together horribly -- trim not clipped in, panels loose, and some parts not properly reinstalled at all. It looked rushed and careless, like they had no respect for the customer's vehicle. A shop that can't stand by their word and can't even put a car's interior back together properly should not be trusted with anyone's vehicle. Save yourself the frustration and go somewhere else

I do not write reviews, I must express my appreciation for the exceptional customer service and…read moredeals offered by them. I have made two visits and have not regretted my decision. They are consistently providing the most affordable and efficient work in the entire North Dallas area.

Needed a place to tint my windows and Texas Audio Customs did a great job! I called a few days…read moreahead to ask for the pricing and estimated time it took to complete the job. Took my car in a few days later and pricing was all the same as he mentioned over the phone (which isn't the case at some places) They finished my car the same day within 2 hours max. When I went to pick up my car, the tint job was amazing. They even placed stickers on my window buttons to remind me not to roll the windows for 3-5 days after. I would really recommend this place for your window tinting. They offered several options and warranty on it as well. Definitely will be recommending to people I know.

Moe is the man, no doubt will get you taken care of. Professional and personable experienceread more