Tammy in the front office is amazing. Always such a warm presence on the phone and in person, so…read moremuch so that I always feel welcome and comfortable. Doctor Harrison is fantastic too and always tries to make time to see you right away if a medical question or concern comes up. His professional demeanor and knowledgeable recommendations make this practice top notch. Wonderful practice to visit!

From the owner: At Lakeside Primary Care, our mission is to be the leading provider of medical services to our…read morepatients. Lakeside Primary Care was established by Dr. David C. Harrison in 2000. Dr. Harrison is a native of Virginia. He served four years in the Navy and attended Roanoke College in Salem, Virginia where he earned a B.S. in biology. He later attended Medical College of Virginia, where he completed his internship and residency in Internal Medicine.

I see Dr Richard jackson or his nurse practitioner Sheeba Both are wonderful in what they do…read more. however its the people they hire to answer the phones set up appointments ect that are absolutly horrific. usually a angry african American woman sorry to say cause i am a african american man myself but the most recent experience was today I called this morning May 4 2026 at around 9am and explained desperately to the young lady that i needed my refills. and that i know im supposed to come in to be seen but i work mornings to 6pm not only did she flat out refuse to help me at all but when i finally agreed to make a appointment asking her if she could give me the soonest she had, she then lied and said they were booked up for the next two weeks both people.LOL now i know she is lying because of the amount of time i have been seeing Dr jackson his practitioner usually always have a opening soon. Just like i thought i checked the website and there were appointments as soon as the next day. Not only that but i then called back and got a male on the phone who immediately set me up for a even earlier appointment. its sad in mty opinion dominion needs to screen there calls behind there employees to see the treatment paitients recieve.

Service: I arrived 5 minutes before my 10AM appointment and then wait 30 minutes after my…read moreappointment time. The medical assistant took my vitals and had me wait for the provider. The provider had a misunderstanding with my health status, medications, and lab work, and it took 15 minutes later that the provider could understand and ordered the current medications for me. I will add that I had certain diagnostic tests performed in-house back in September. I asked for a copy of the result many times and if it would be uploaded to the patient portal (Follow My Health), which they said it would be. Now, halfway into December, I still have not received a copy of the results. Additionally, reaching a person when I call takes a minimum of 15 minutes clicking through the options and sometimes getting hung up on once I do reach someone. Value: Once in clinic, the flow is pretty standard compared to other clinics that I have attended, for better or worse. The longest wait was an hour to see the provider, but it helps scheduling earlier in the day. I appreciated having the opportunity to have lab work and other tests done in-house during the visit. They are conveniently located but the inefficiencies, such as long waits in-house and on the phone, lack of online scheduling and communications, could be improved.

The doctor's here are fantastic but the front desk is far from it. Very unprofessional and rude…read moreespecially "Jennifer". She could care less. In this type of industry they need to show empathy and compassion not treat people like they are less than worthy. You never know what another person is going through so please stop being so self centered and practice being courteous.

Just called to make an appointment, left a message last Friday per the voice system that said…read more"leave a message and we will call you back within 24 hours" its now Wednesday afternoon and nothing. Myself as well as my entire family have been long time patients of Dr. Jernigan, and they all still go to this practice that is why I wanted to come back. I just moved back to the area. When I called got an employee named Jasmine on the phone explained to her that I called and left a message to make an appointment last Friday around 1:00 after I had been seen in the ER and left a message and never received a returned call. Explained the situation to her, my father had spoken to Dr. Jones the week before and was told for me to call and he would be happy to see me. She took my date of birth and in a not very Friendly and proceeded to tell me that I would be considered a new patient and could not be seen until at least June or later. I explained that I had just been seen in the ER for blood pressure issues and needed to follow up within the next week or two and it did not matter to me who I saw and she once again rudely told me that there was nothing until at least June. Not we have a waiting list, nothing. I told her don't worry about it I would find another practice. As a "New Patient" was not a very good impression to say the least. I was also told that I was on a dismissal list from owing $20.00 from several months ago, when I explained that I divorced and moved and did not receive a letter and would be more than happy to pay the $20.00 I was told no and we still cannot see you. Very poor service after the service I received on the phone I would definitely not go to this practice. I will drive to the other side of town for a better experience any day.