I USE TO like Grocery Outlet on River Rd in Eugene very much, but since the former (woman) store…read moremgr retired, I've noticed it's declined. Too often I've found now I have to take pics of the shelve's sale signs for proof because the sale prices aren't programmed into the system & not at the register. It's a hassle, tbh. Then, IF you've found the mistake after you've gotten home, when you go back to G.O. with your receipt to show the mistake, they then want you ALSO to have that item to scan it (how many ppl expect they'd have to doTHAT?!?). Due to this means you too often lose out on getting those in-store sale prices THEY goofed up & you ended up getting stuck with the full price when you likely wouldn't have bought that item had it not been posted as a sale. And even tho it was the store's mistake & you have a pic of the shelve's sale sign, it still has to be brought to their attn within 30 days from when you bought it! NOT very customer-friendly, IMO! Fred Meyer operates screwy like this & it's exhausting shopping there because of this. I actually think it is a deliberate scam on FM's part (their employees think so, too) & am wondering if G.O. is copping this tactic, too.
There also was a great sale on canned tuna months ago. The last day of the sale, the shelf sign was missing so I asked the mgr about it. He acted like he had no clue about the sale & I believe it was on for 2 wks! Stores shouldn't be taking down or switching their signs around before sales have ended or post them on the shelf before the sale has started (Fred Meyer is also notorious for this confusion & deception!). After like 20 min, I finally got the mgr to cooperate & make sure I received the great sale price on the tuna. By then, I had to scramble because the store was soon to close. IMO, it was an unnecessary hassle - the mgr should have been aware of this exceptional deal AND not had the employees remove the sign before the sale was over. He wasn't exactly quick to accommodate me, either, & the store was soon to close (he should've hustled, but initially seemed uninterested in solving the matter).
Another thing that's obvious is the produce & other perishables quality is a gambit. I'd say ~30% of the time something goes bad quickly or IS already bad when you buy it...but you don't know until you cut into it or unwrap the pkg (like specialty cheese). Rotting watermelons (inside them), sweet potatoes, garlic, orchids that begin to die within 2 days (& I use to have 22 orchids at one time in my life - I *DO* know how to grow them!). It just gets tiring to deal with & it adds up to quite a loss of $$$ within the year. Not the bargain place it USE to be when you're buying unknown spoiled products! And, no, these items weren't beyond any expiration dates.
Lastly, my next complaint is regarding corporate. Many yrs ago I signed up to receive emailed notices of their sales. It was a real advantage to receive these because I could plan my shopping around these deals. I rarely shopped until I DID receive these notifications. Well! NOW G.O. is NOT showing the whole ad, but trying to force you to get their app to access it. I don't do apps unless absolutely necessary for my devices to function. Apps take your info & expect you to blindly agree to them using it & sharing/selling it to 3rd parties, which I refuse (I covet my privacy!). I've contacted G.O. at least 3x to complain about this new tactic of theirs but whomever is responding gives me a clueless response or gives me a pat, unhelpful answer. Once AGAIN, they need to know my shopping there has GREATLY DECREASED because I'm not freely receiving their weekly sale ads anymore. I hope other customers aren't buying into this current tactic so G.O. will go back to customers being able to see the emailed sale ads w/o this irritating catch that's trying to force their customers into signing up for their app. Which, btw, their employees, especially the cashiers, know the G.O. app has lotsa bugs in it!
