After three kids and my constant teeth grinding my dentist noticed my teeth shifting. So, he…read moresuggested a braces consultation. From the calling about the consultation to my most recent appointment, Dr Hu and his entire staff have been very helpful, informative and professional. They helped me figure out how my insurance benefits work and what type of orthodontia worked the best for me. During the pandemic I found myself running out of bands and they were able to send me some through the mail. The whole experience has been the best I could hope for. I even have my daughter coming to see Dr Hu. She's been in braces for about 5 years now. After we moved from the East Coast, I went with another orthodontist first and regretted it right away. After only one visit, Dr Hu has been able to help her out (she has a very difficult problem) and we've gotten more from her visits with Dr Hu than we did with any previous orthodontist. I have also taken my 10 year old to see Dr Hu for a consultation. Since we are in the pre-orthodontia stage, this was merely for getting a game plan together since we know my son is going to need them. Dr Hu explained our options and we went with the more gentler route for now. I would highly recommend New Smile Orthodontics to anyone needing braces. They are easy to schedule with, very helpful, and willing to explain any limitations that they see may be a problem.

I have been with NEW SMILE for about 9 months and they have been so accommodating. Staff are very…read morefriendly & knowledgeable, they inform me well so I never feel lost with my visits. I am satisfied with the progress I've had so far since transferring here, with this care they have given me more confidence with my smile. I am very excited for the final results. I definitely recommend them

Took my first son here abs had the BEST experience. Returned today with my other son and daughter…read more Such a great knowledgeable Dr. and staff. They also had fresh snow cones on the way out. Love the family vibe

The best orthodontist. Dr. Trosien is amazing Doctor. He is very intelligent and his skills of…read moreorthodontic care is phenomenal. I love going to his office. He has great staff members working to support him. As far as I am a patient for last few years. Dr. Trosien's office always has great events for kids. For example, snow ice for summer, Halloween Christmas and Easter for egg hunting. Dr. Trosien always makes patients so happy. I got a dozens of roses when I finish my ugly braces. I can't thank him and his staff enough. I used to live in Tracy and I travel from TX to get treatment by him. Dr. Trosien is amazing doctor.

I am writing this on behalf of the level of service I got from Dr. Marcel's Orthodontics I give…read morethem 10 stars. Although my service was in Tracy California, I first met Dr. Marcel in Livermoor office and I want to thank him for taking me on as a patient because I was with another orthodontic and got transferred to Dr. Marcel. It was a seamless transition. I am so Grateful ! In my lifetime I had four sets of braces, I seen many of dentist offices and orthodontist offices, but this one is top-notch second to none. They even have freaking massage chairs in their lounge, waiting area Lol. Where do you see that type of customer service. In 2021 I have fainted and fractured my jaw! So that's why I had to get braces again. Their office is nothing but smiling and friendly the moment you walk in, and for especially for kids that that's really important! Their attitude and personalities are awesome. they even laugh at my jokes, The professionalism, and service are off the charts. When I was out for my surgery, they gave me a big surprise gift basket not even expecting it. What A touch of class! I never had treatment like that before. Also, when I got my braces off, they gave me a nice red wine. I told them I like Cown Royal instead lol... Dr. Jazmine Faldu and the whole staff is nothing but the best. Now I have my Filipino smile back that's important to me! I never write reviews i'm glad I followed through and wrote this one. I totally recommend this orthodontic you'll definitely get the Royal treatment there! Your Favorite patient, Jason Cortez

My family and I have been patients of Dr.Marcel for years. Today was my appointment, and I have to…read moresay that I was so impressed with Jayson!! His personality and the attention he gave every patient was amazing!!

We go here for my kids dental appointments. The place is clean and has a cute little waiting room…read morewith a game console for kids. The back area has a lots of stations for patients. The workers here are always pleasant. Wait time could be improved. Arrived a bit early for my appointment and waited 15 mins to be seen. They have TVs on the ceilings for kids to watch something. I haven't (yet) felt pressured into getting any unnecessary dental procedures for my kids.

Update: I had…read morecompletely forgotten to come back and update. Everything was sorted out by the manager of the office, she was absolutely fantastic. So the key is to stick to speaking to the staff, not whoever their calls get transferred to. Tip: when their call center answers the phone, ask them to transfer you directly to the staff in Tracy. I don't waste my time speaking to anyone that picks up from their call center. Don't let them try to talk you out of it, keep requesting to get transferred.

Dr Singh was very good listener and her Shots you didn't…read morefeel a thing, thank you Office staff very friendly and helpful!! The place to go for dental care.

I'm updating my review because while I've been happy with the dental care I received, I recently…read morehad a frustrating experience with the billing. I was given an estimate for my treatment and was told what my portion would be. It wasn't a small amount, but I trusted the estimate and gave them the green light to move forward. I have dual dental insurance specifically to help with situations like this, so I was pretty surprised when, much later, I was told that insurance wasn't going to cover about $1,000 of what I had originally been told they would cover--and that I was now responsible for that balance. That's where I became upset. $1,000 is not a small amount to unexpectedly add to a bill after the treatment has already been completed based on an estimate I was given. I asked them to continue working with the insurance company because I felt the claim needed to be pursued. About a month later, they were able to get an additional $200 covered. I appreciate that they got something resolved, but it also left me wondering how much more could have been covered if the claim had been pursued more thoroughly from the beginning. I was also frustrated that I was asked to call my insurance company myself to help get the claim processed. I understand that insurance coverage can be unpredictable and that not everything is within the dental office's control. What I do expect, though, is for the office to make a reasonable effort to work through the insurance process before passing a significant unexpected balance on to the patient. I've spent a lot of money with this dental office over the years and have even left them two 5-star reviews because I genuinely had a good experience with the care I received. That's why this situation was particularly disappointing. I'm fortunate that I can cover the unexpected expense, but I'm updating my review because I think patients should be prepared for the possibility that the billing may not match the original estimate and that a significant balance could show up later. If you're considering treatment here, I would recommend getting a detailed estimate and following up closely on what your insurance actually pays before assuming the estimated patient portion is your final cost.

If there a negative -10 I would give this place that numbers…read more My experience with this dental/orthodontic office has been extremely frustrating and unacceptable. The office demanded approximately $4,500 out of pocket, beyond my copay, for orthodontic treatment. Because the amount did not appear consistent with my insurance coverage, I filed a formal complaint with my insurance company's Complaints and Appeals Department. After reviewing the matter, the insurance company provided written documentation stating that my responsibility should be approximately $1,040--not the $4,500 being demanded by this office. I personally delivered that paperwork to the office, yet they have failed to respond or move forward with treatment. Treatment is not being provided, and the office appears unwilling to address a documented concern. I have filed complaint against this office to Dental Board of California. A professional healthcare provider should communicate clearly, provide an itemized explanation of charges, work with the insurance company, and avoid leaving a patient without treatment while ignoring written documentation. All in similar situation please complaint against them so these offices shut down quickly and we get someone who are ethical. This experience has caused unnecessary stress, delays, and a complete loss of trust. Based on my experience, I cannot recommend this practice and if you have similar concern please flag them to https://www.dbc.ca.gov/consumers/index.shtml and also to https://www.dca.ca.gov/consumers/complaints/dbc.html.

This place is a rip off.. And a money insurance hungry dentist. I just had my teeth cleaned in…read moreSeptember from my regular dentist in September. I moved back to Tracy and tried this place because it's Dow the street from my house. Because I didn't want a deep cleaning which I DIDNT NEED they refused to give me a regular cleaning. I'm calling my insurance to contest the appointment. DONT GO HERE

A great place to go for dental care. Everyone at the front desk is very friendly and helpful…read more Always super clean there.

Shoutout to Tracy Orchard Dental! This team actually makes me look forward to going to the dentist…read moreevery time. They're incredibly informative and welcoming. I recently had a deep cleaning done because my gums were not looking their best, and they took great care of me. Sandra has done my deep cleans, and she's amazing thorough, gentle, and always checking in to make sure I'm doing okay. I really appreciate her professionalism and the comfort she provides during the process.

Get my braces done here. The front desk is always friendly and greets with a smile. Have never had…read morea bad experience for my braces here.

If I would be able to give this place a zero star rating I would…read more I went in and they got cavities filled for me which they didn't fully take out. Then they told me that I couldn't have my wisdom teeth pulled there because they didn't have the right equipment but they did. They just decided to lie to me because my mom had her wisdom teeth pulled at a western dental. They are NOT gentle at all. Left me in pain for multiple days after the visits. I have never been scared of the dentist but after that visit, I would rather walk into an abandoned building than ever go back to this place. The inside wasn't that clean. I saw dead roaches under the chairs. The staff tried putting me on this dental care thing. They practically shoved it in my face. -10/10. Do not recommend. Try AllSmile on west 11th Street

Right after my first appointment, they rushed to schedule several cleanings and a wisdom tooth…read moreextraction which they refused to perform without a microbial wash they wanted to charge nearly $200 PER TOOTH for, which insurance would not cover. These things cost like $10-20 a bottle.

Dr. Lata, Dr. Poliki and the entire staff are absolutely amazing. I felt so welcome and they took…read moreexcellent care of my dental needs, and even though I don't usually leave Yelp reviews, I simply have to say something about California Dental Care! I'd give more stars if I could! I needed a root canal and crown earlier this year. I had the root canal done in the Bay Area, but the same doctor was unable to also do the crown. I called around many other dentists in the bay, but none worked out (poor service, scheduling issues, etc). I was recommended Dr. Lata, so I made the drive from San Jose all the way to Tracy, and it was very worth it! The receptionist and other staff were very friendly, welcoming, and helpful both in office and on the phone. Both Dr. Lata and Dr. Poliki were very kind and knowledgeable, listened to me, reassured me, and did a great job with my crown. Recently, I was having some trouble chewing on that tooth, so I called the office and they recommended that I come in to have it checked out. While it was a long drive from San Jose to Tracy, it was very worth it. I was seen within 5 minutes of reaching the office (which was very nice after the long drive!), I explained my issues to the doctor, and it was resolved right away! I'm so happy I can comfortably chew again and I'm not having any more pain. Both doctors and their whole staff are very knowledgeable, kind, caring and helpful. This was hands down the best dental experience I've ever had. I think it can be hard to find an honest and trustworthy dentist, but at California Dental Care I felt I was in great hands! I would highly recommend anyone to visit California Dental Care for any of your dental needs. Thank you Dr. Lata!

Care quality is very poor. Waited for too long for an appointment and had two times cancelled, they…read morejust rebooked whatever available time they have without asking and called for confirmation. This is not acceptable especially when it is emergency. Still waiting for my refund and already more than 10 business days. Priced too much, I got same service from other, way cheaper

My elderly father recently went to this office because he had a dental emergency. One of his teeth…read morehad broken, and his goal was to have a new partial denture made. Instead of addressing the reason he came in, he was told he needed a cleaning first. During that appointment, he was persuaded to undergo an additional laser treatment that was not covered by his insurance, resulting in an unexpected $140 out-of-pocket charge. My father has limited English proficiency, and I don't believe the treatment, the costs, or the alternatives were explained in a way he fully understood. When he later called me so I could speak with the office manager, I was told they could not proceed with impressions for his partial denture until two teeth were extracted, at a cost of over $1,000. When I asked why he received a service that wasn't covered by insurance instead of the basic cleaning his insurance would have covered, the response was simply that he had agreed to it. I explained that while we would absolutely pay for the treatment he received, I was disappointed that he had been encouraged to accept an expensive procedure without fully understanding the financial implications. Rather than addressing those concerns, I was told that if my father didn't understand English, he should have brought an interpreter. That response was incredibly disappointing. Healthcare providers should make every reasonable effort to ensure patients understand the treatments they are consenting to, especially elderly patients or those with limited English proficiency. Instead of showing empathy, the office manager was dismissive and repeatedly insisted that because he signed the paperwork, the matter was closed. The conversation ended with her telling us, "Fine, go somewhere else." We will be taking our business elsewhere. I hope this office reconsiders how it communicates with patients and treats those who may be more vulnerable. Every patient deserves to fully understand their treatment options, costs, and insurance coverage before agreeing to additional procedures.