I've purchased four fans from Dan's Fan City in the past three years. John, who works the counter, is very familiar with all the fan styles and specifications and is a great help in helping recommend what type and which fans will work best for any room. I've purchased two small DC fans for my back porch and both work simultaneously with one remote. I recently wanted to replace a "good looking but lousy air moving" Tommy Bahama fan in my 25' high ceiling great room. I purchased a Tropos Aire 62" blade DC fan and the difference in air movement is tremendous. My last purchase was for a new bedroom/music room with a vaulted ceiling. I purchased another Tropos Air but with the LED light. I had the electricians that rewired the new room install the fan. After they had left I found that it made a clicking noise on levels 4,5 and 6. I had them return to make sure they had the 3' pole on correctly (they did), but said they found that the screw holding the ball at the top was loose. They tightened that up, but after leaving I found it still was making a noise. I called Dan's Fans up and John said he'd come and look at it. He said he'd be out next Tuesday at 9AM. He showed ups exactly on time, brought a ladder and found that the electricians had used a wood screw to mount the bracket into the ceiling. The wood screw was stripped. So he took the fan completely down, put in a larger wood screw and secured the bracket. Problem solved. I have never seen any business do that, especially for a fan (Home Depot, Lowes, etc). If you're looking for a fan, you can't go wrong. During our construction of our new room I probably had 5-6 of the workers comment on how nice the Tropos fans were and asked me where I got them. Gotta give John kudos for the great service and customer support. Second to none. read more