Great service and a reasonable price. My car battery was replaced quickly and I was happy with the…read morevalue. I would return here for future car needs.

I've always had a good experience with Sullivan in Damariscotta. Whether it be routine service or…read moretires or a major repair, I have zero complaints. I appreciate their honesty and communication and good service.

Friendly knowledgeable workers Make an effort to accommodate…read morecustomers Highly recommend

Had my car in on Saturday, I couldn't be happier or more impressed with their level of service…read more They take care of the cars brought in and are excellent at getting in touch with the owners. Andrew (the owner) got in touch with me before the work, to give me a specific and accurate estimate and called when it was ready for pick up. To my mind communication is essential!

I bought tires for my Mini Cooper S for more than ten years, and service and support have always…read morebeen great. Now I have an all-electric BMW 2021 i3S and can only use special Bridgestone tires that have to be special-ordered as they are only used on the 2014 to 2021 i3 series. The only gotcha is one right across all auto service today, and that is the labor shortage for qualified mechanics, so you need to book ahead, and this is most important at the times of the year when you need to swap back and forth to your winter snow tires.

Prompt, courteous, and friendly. Great attitude and customer service!…read moreThey noted an issue that I need to take care of, and pointed it out to me. They handled my oil change promptly and even gave me a bottle of water while I was waiting.

Excellent value for oil and filter change, and the staff were helpful, welcoming and friendly…read more Really delighted to find a family-owned quality auto shop in my new neighborhood.

A most egregious sequence of events…read more Agreed upon full day drop off for battery replacement; car did not start up right upon pick up, had faith, and it was dead upon morning. Had to Uber kids to school, call roadside assistance for jump. Was not told until back in person that the reason was THEY NEVER REPLACED THE BATTERY BECAUSE THEY DIDNT SEE IT ON THE PAPERWORK. This was the sole issue that had been discussed for 2 days prior. I'm still pleasant at this point; walk home. Receive call ACCUSING me of not giving them my keys; they strongly believe this because "I gave them the car running". I'm like duh, the battery's dead, that was a convenience TO YOU. At this point, I say "you already didn't render services upon payment in full and now you're telling me you lost my keys, why would I believe you?" I hung up, I'm on my way. On the way on my child's scooter, I get a VM, of course they found the keys. Pete(?) meets me outside, hands me keys, tries to show me "what happened". As I'm already getting in my car, he says "I don't appreciate you hollering at my guy". Well, I don't like the false security of being sent off for paid services not rendered and then getting accused of lying and the possible stress of lost keys on top! Wow! I never even asked for a refund. UNACCEPTABLE.

I took my full-size van in to have new tires put on. They removed my old tire's and wrapped them in…read moreplastic and put them in the van for me. When I opened the wrap in the spring, I saw that they had destroyed/shredded the bead on two of the tires. I understand that accidents happen and if they had been honest about it, I would be giving them a better rating. To be that dishonest, a rating of one star is a gift.

I bought my car less then a year ago and the sales department was great, but the service department…read morewas good at first but when I had a problem with the work they did all communication stopped. I have sent 100 emails and when I call I get forwarded to another person and always get a voicemail and no one will ever call me back.

I had an issue yesterday with my car while I was about an hour away from home. I was trying to…read moredetermine if it was safe to drive my car back to Portland or suck it up and have it towed. I went to 6 different garages (not expecting them to do anything in the moment but advise me on the safest way to get it home. I was on the verge of a full on melt down when I decided to try one more garage before calling a tow truck. Luckily the next one I found on the map was Bill's garage. Brandon was incredibly helpful and professional and asked me to stop by so he could have a look. When I arrived Brandon came right out and ran diagnostics a few times and drive it around a bit to assess the situation. He felt like it was ok to drive it back which was a huge relief. I wish the garage was closer to Portland because this would definitely be my go to shop. Thank you so much for everything, Brandon!

First visit, just to top off AC on an older car, done, now super cold, BUT what impressed me, owner…read moreof six cars, was how neat and organized the place is, staff also very nice, nice older dog (always a good sign). Place is deceiving - has a narrow-ish face, but goes WAY back; I did a walk around. Neat everywhere inside and out. This is the way an independent garage should be, and their appointment book shows a very high level of customer satisfaction.

Very positive experience with this business. My call returned same day. Courteous and helpful.read more

Honest, reliable service with fair pricing. They're often overwhelmed with work, but that's not…read moretheir fault

Good prices, but lousy service. Paid $30 to mount & balance two tires. I lost a hubcap less than a…read moremile up the hill. Of course it got run over before I could retrieve it. They blamed it on a faulty hubcap. It's funny that I never had any problems with it for thousands of miles in rain or snow. The next day I drove less than sixty miles and lost the hubcap from the other tire they mounted! The hubcaps cost more than the $30 I paid for the work they performed. I should probably re-torque the lug nuts that they said wouldn't need retightening. Followup: After this review I was contacted by the owner and was referred to the local manager. I got two tires I owned mounted and balanced for free and another $30 off an alignment that is already the lowest price in town. Still not pleased with my original visit, but at least they tried to make it up to me.

I brought my vehicle there as scheduled for a simple alignment, was told they would call me after…read morethey had completed. They did not call me so I called them they simply said on the phone it was done. So I showed up thinking my car was fixed 3 hours later, but it was not. They said I needed new tirods and then they would do the alignment. We installed the tirods and brought it back another day for the alignment. I dropped it off and again asked for them to call me when it was done. They did not call so 3 hours later I called and they said that they couldn't do it because it was too far out after installing the tirods. I don't think he even moved my car to check it out. That weekend I took it to Auburn Tire Warehouse where they took care of it in a half our. Car is now all set thanks Auburn but Lewiston you suck and have poor customer service.