After reading so many bad reviews about this practice and group of oral surgeons, I'm now convinced…read morethe dentists/oral surgeons at this practice, and the billing/office manager, Bianca, definitely inflate and pad the estimate AND final bill with ambiguous and undisclosed up-charges & also up the ICD/CPT, or dental codes. The woman Diane supposedly the CEO, sends me an email terminating me from the practice! I wonder why?? Because this office is cleverly robbing people blind. I can't believe how many horrific reviews I read here that echo exactly the very same things I'm asserting they did to me. As a result of what happened to me, and others I see here, I posted my experience publicly on my facebook profile, and exactly what happened to me. This is outright FRAUD & UNTHICAL and they are getting away with it! It has to STOP!!
They charged me for things that I'm not sure they even did since I was IV sedated with versed. The pretreatment estimate THEY RUSH and give to you in the dental chair, is definitely NOT accurate and inflated so your "out of pocket" cost is HIGHER, due AND up front & IN FULL, or they will cancel your procedure. It's insane how they operate and take advantage of people. That being said, it's been a week or so, and I had time to converse with Delta Dental only to find out these undisclosed, abbreviated and vague procedures I highlighted on the itemized receipt I asked for, were NOT covered by my dental insurance! I also had seen the legit and much more accurate estimate & processed claim they submitted when I went into my Delta Dental portal. They even had the audacity to have "supposedly", their lawyer email and tell me to remove the post (or else, lol) where I simply exercised my right to share the horrible experience there. I felt compelled to let my followers, friends, & family know what occurred and warn them NOT to ever go to this group of overly zealous practioners, who imo, cleverly engage in price gouging. Well they did it to the wrong person. I also told this tryrant lawyer this is my review on my Facebook "personal content creator" profile page and I'm not removing the truth about this seedy bunch of people who are supposed to be trusted professionals, at this office and group. I did agree to remove it from "public" viewing but only as a courtesy & certainly not because I felt intimidated by him. My story & what I experienced, just like others here, must be told.
Apparently, I'm not the only one reporting them and filing ethics and consumer complaints about this practice. I also reported Dr Singer to the NJ board of Dentistry. We can't allow these elite dentists/oral surgeons to extort money and rip patients off like this. I was released from the practice ONLY because I'm on them and challenged them for the exorbitant amount they charged me in total and for the excess "out of pocket" expense of $1145.60 I paid, which exceeded the insurance company's "out of pocket" final estimate/claim, by over $200. What's worse is when Delta Dental told me just yesterday that 3 of these charges, weren't covered!! That means the "out of pocket" UP FRONT payment I made above, that they essentially demand and want in full, was in fact, $205.00 less, to be exact. If the added charges that were NEVER once DISCLOSED to me, were COVERED, my total out of pocket cost would've been 3X less. Had they just explained, clarified and told me this up front, I would've told them to go fly a kite and left!! That simple! Nonetheless I feel this is outright stealing. They already have my money, and soon, the insurance company's money too!
I still plan to fight and relentlessly dispute these frivolous unsubstantiated uncovered charges, no matter what I have to do! I was fortunate that I was able to screenshot other similar, if not exact, reviews & complaints about this practice, in the event I need to pursue legal action to get reimbursed for the UNCOVERED charges highlighted below. Bottom line: There is a total lack of TRANSPARENCY at this facility, and the billing department's failure to provide ACCURATE PRETREATMENT ESTIMATES, FULL CLARIFICATION and DISCLOSURE of ALL CHARGES, PROCEDURES AND SERVICES "BEFORE" THEY ARE RENDERED. That's it!