I am so sorry to have to leave this review, but I also feel at this point it is now warranted. In…read moreAugust of 2019 I went to South Coast Med Spa (SCMS) and had a Full Field Resurfacing done on my face with their Sciton Contour TRL system. SCMS was absoluely great, through the entire process from a thorough pre-treatment interview and all of their follow-up afterwards, it was excellent! I knew full well what this treatment would entail which always comes along with at a minimum 7-10 days downtime for recovery, lots of peeling, lots of redness, etc., and my results were fantastic plus an extra bonus of some skin tightening! The results for this treatment lasted about five years, which I fully expected, fast forward to 2025 and I had been considering another laser resurfacing treatment and looking for the same type of results, so immediately went back to SCMS.
My initial consultation was on the phone and at that time I expressed exactly what I wanted and that I wasn't looking for multiple treatments, I was ready for a "one and done" treatment with the understanding that I would be able to take time off working for the healing downtime. I was advised that they had a new treatment system called Clear Laser which promised the same results but far less down/healing time. I reiterated several times that I was looking for the same treatment as my first one which although intense with the procedure & healing, the results were amazing. I was assured that this new Ultra Clear Laser treatment would give me the same result so I booked and paid for the procedure which was the full face, plus I added the neck/decollete treatment along with a PRP treatment because I was also hoping for real improvement on my decollete as I'd never done anything to that area, along with a hope that I might see some tightening on my neck. Prior to the procedure while I spent an hour with the numbing cream I went over again the areas that I was especially concerned about and hoped that this treatment would take care of, specifically a lot of dry skin areas on my cheeks, along my upper lip line, the chest area and forehead.
The procedure went well and as I was fairly red with that intense sunburn feeling I remembered from the first treatment, I was confident that treatment would yield the same results. Unfortunately I ended up having very little peeling and the redness left quickly except for my decollete & neck area. After what looked like the final bit of peeling I had several followup phone conversations and then scheduled an in person consult with the technician as I didn't see the results I was hoping for with the treatment. She agreed that after 30 days I should have seen, especially the dry spots, that they would have been eliminated, which unfortunately they were still there. She suggested an additional Ultra Clear treatment at no cost which I agreed to. Once again, I prepared for some downtime and had taken vacation time from work to cover it. Again, after the initial redness there was very little peeling which to me meant that this laser definitely did not go deep enough to garner the results I was hoping for. After several phone conversations I was set up with another consultation on August 30th where I was informed by the technician she agreed that I didn't get the results I was looking for but let's give it another 30 days or so to see if the results were any better. We then scheduled another consultation for September 20, 2025. At this consult the technician agreed once again that I didn't get the results I was looking for and even mentioned doing a "coring" treatment with the Ultra Clear which is deeper?? This was the very first time I had even heard of this level for the Ultra Clear treatments. She told me that she would speak to the owner and see what they could do to get me the results I was looking for.
I left the offices at SCMS believing they would at least get back to me one way or the other. That was the last time I heard from them and it is now December 27, 2025 so I can only assume that they were not going to make this right. Before posting this review I decided to let SCMS about my review and Mark from SCMS immediately got back to me. He was grateful that I hadn't posted the negative review and promised that they would now use the Coring procedure which should have been done in the first place, that was last December 2025. He said he would have Kylie call me, which she did in January 2026 and she reassured me that I would have that treatment and would call back with a treatment date, although I would need to go to the Newport Beach office to have it done. It is now nearly July 2026 and I've never received a call, I'm sorry SCMS wasted not only my money but my time...Ultra Clear is simply not what it's cracked up to be, I truly feel scammed, shame on SCMS.