The first impression I make prior to any establishment begins with front office staff and phone etiquette, evolving into - am I being heard (being hearing impaired - this rates high on my intro list). For the record on this review - the front office staff is above reproach! Each and every staff member who took a call from me, or contacted me was professional, calm, spoke clearly and addressed my questions with the utmost in customer service - very rare in my experience. Additionally, the staff continuously finds ways to accommodate my otherwise erratic work hours (work for a hospital) and should there be a change, they always contact me to assist in rescheduling. They are beyond customer service, they care. Secondly, sessions with Dr. Stuart.
I was referred to Dr. Stuart by a reputable Doctor who I hold in the highest esteem. I required having multiple issues resolved and after consulting with my doctor and other doctors in the field of Dermatopathology (who knew of Dr. Stuart and also held her in high regard) - made my appointment. As a patient I hope that the doctors I select care, listen and address my issues to allay any concerns I may have. Dr. Stuart was refreshing from the moment we met. I will say that in some cases (as in all doctors' offices) a patient must be just that "patient". I always remind myself that if a doctor is not precisely on the minute, there must be another patient before me requiring a bit more of her/his time. Dr. Stuart proved time and time again that when she is with me, there is no timer. Therefore, If she is running a bit behind - I do not worry, I have a book or the staff checks in with me constantly. I too have been late (I too am in a hospital and sometimes emergencies arise) but this office understands and I am seen on my appointed day. Dr. Stuart goes over and beyond what is considered the norm to ensure our patient/Dr. relationship is special, informative, what I expected and if she sees more on a skin check - will take the time to address the situation. Although this might push the appointment past the allotted time, another patient may have to wait a bit longer. I too have been on that side and again, after may years have learned to bring work, a book or a laptop - because the extra time she spends with her patients could save or enhance their lives. Further, I find this lovely woman to be somewhat holistic in her approach - which, in essence means, calm, reassuring, concerned and simply lovely. Dr. Stuart also remembers I have a hearing issue and goes out of her way to face me while we speak, retains exceptional eye contact and finally, checks with me to acknowledge that I have understood what she needs to convey. That is real medicine!
I do understand the rush and stress of all medical practices these days (I work in it all week - along with disasters) If I felt that Dr. Stuart missed one of my concerns, I ask the staff if they could give her a note or request a call. She always rises to the occasion. I have never left any appointments in this office feeling dissatisfied as I realized that I, the patient has a responsibility as well to have all of my questions ready for Dr. Stuart. I go into any medical or dental office as my own best advocate, and Dr. Stuart addresses each of my concerns leaving me feeling grateful for her concern and satisfied.
Along with Dr. Stuart's staff being one of the best groups I have encountered, Dr. Stuart is one of the finest dermatologists. If I ever elect to go beyond checks and concerns with the dermis etc. I will consult with her and utilize her expertise. I feel extremely secure and pleased at her attention to detail, but more importantly, to her caring and expertise in all phases of dermatology. She is one of the finest Doctors on my personal list of health care specialists and her name, and my experiences in her office is passed along to all of the special people in my life. We thank this fine Doctor for all she gives and the care she provides.
My second appointment with this office proved to be just as positive as the first. The staff were lively, happy and answered any questions I had. Dr. Stuart met with me with the same upbeat, positive and comfortable presence as the first office visit - inquiring as to how my status was and immediately addressing my pre-existing situation, which I might add - cleared up with this final treatment. I thought it would require 3 visits, but she diligently and aggressively treated it to heal rapidly. I am very selective about who I retain as a doctor as I want my entire family to be involved with my decision to include these specialists in our on-going lives. I will continue to come to this office as long as Dr. Stuart continues to treat patients. read more