I began seeing Dr. Barry Kay here back in 2017 when they were still Hollywood Eyes. He was the…read morefirst optometrist I had ever seen, so I was a bit nervous at first, but any apprehension I had went out the window as soon as I began interacting with his office. Everyone was very welcoming and reassuring and walked me through each step, including helping me select a nice pair of frames. Dr. Kay helps you feel at ease and is happy to answer any and all questions one might have at any point of the exams. He explains what each assessment does and how it helps him determine the best course of action to improve one's vision. He seems to really like to get to know his patients and is always handy with a quip to keep it light and help patients feel comfortable. I would have no hesitation whatsoever recommending his office to anyone looking for a knowledgeable, friendly, and professional optometrist!

I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.

I had a Good Experience in this location! It was my first time doing an eye exam. I got attended…read more fairly quick!

I had a great experience with Mysel at America's Best Eyeglasses. She adjusted and fitted my…read moreglasses perfectly so they would be comfortable, and she didn't charge me anything. Her professionalism, patience, and excellent customer service truly stood out. I'll definitely return here for my next annual pair of prescription eyeglasses. Thank you, Mysel!

I have been coming to this office for years. Although the staff may change, they are always…read morefriendly and helpful. Today I was treated will care and respect. Dr. Boekel answered all my questions and wanted my assurance that I would follow up on a concern.

I went for my yearly eye exam to Dr. Justine Chen's office & as usual had a great experience! She…read moreis very kind & patient with me. I would also like to say that Vincent Campbell, the Board-Certified Optician is awesome! He actually helps you pick out your glasses with an honest opinion!

"I wish I could give zero stars. This was one of the most upsetting customer-service experiences I…read morehave ever had, particularly because it involved my 91-year-old mother." I made an appointment for my 91-year-old mother, who has severe arthritis and significant mobility issues, with Vincent Campbell on July 16. Getting her to an appointment is no small undertaking. It requires considerable effort to get her out of the house, transport her, and bring her into the office in a wheelchair. When I made the appointment, my mother was not yet in the system. Vincent Campbell was at the desk, so I called my mother on my phone and had her provide him directly with her insurance information and the other information needed to create her patient record. He then returned my phone and gave me an appointment card for 2:00 p.m. When we arrived for the appointment, I was told that the office had checked my mother's insurance and determined that she did not have eye coverage through Humana. I asked whether anyone had contacted her for additional information. The doctor, who overheard the conversation, said that she had called multiple times. When I asked what number she had called, she read back my phone number. I checked my phone records, and there were no calls from Chen Optical. After I pointed this out, Vincent said he would send an email to Eye Care to establish that my mother did have coverage. Shortly afterward, the situation was somehow resolved and my mother was determined to have eye coverage after all. By that point, however, her 2:00 p.m. appointment had been given away. I asked whether there was any possibility of fitting her in. Vincent said he would try to see her between the next two patients and indicated it would take approximately half an hour. Because getting my mother to the office is such a tremendous physical effort, we decided to wait. We waited. And waited. At approximately 3:15 p.m.--more than an hour after her scheduled appointment and after at least four other patients had been seen--my mother said she thought we should make another appointment. I commented to her that since we had already gone through so much effort to get there, perhaps we should wait a little longer. Vincent overheard me and responded rudely, even though we were not speaking to him. My mother, understandably upset, said, "Excuse me, sir, we were not talking to you." At that point, Vincent became enraged and ordered us to leave the office. He told us that we should never come back again. This was my 91-year-old mother--an elderly woman with severe arthritis and mobility issues who had already endured the considerable physical ordeal of getting to the appointment. The appointment was mishandled because of an insurance issue that was apparently resolved only after I questioned it. Her appointment was then given away, we waited for more than an hour, and when my mother finally expressed that she wanted to reschedule, we were treated with hostility and thrown out. I am sharing this so that other families--particularly those caring for elderly, disabled, or mobility-impaired relatives--can make an informed decision before choosing this office. Professionalism, patience, and basic courtesy should not be too much to expect from an optical office. Unfortunately, that was not our experience at Chen Optical.

I have been coming to Atlas Eye Center for 10+ years as the overall experience is great! Shout out…read moreto Stacey for providing excellent service year after year!

If you make a Venn diagram of fun-to-be-around and exacting professionalism, Atlas Eye Center and…read morethe adjacent Downtown Opticians would be right there in the center. I am a long-time patient, so I am very familiar with Val, Heath, Faye and the recently-retired Dr. Steve Atlas. But my husband just had his first visit and he too was impressed by how comfortable they made him feel while simultaneously keeping the care standards high. And the relatively new member of the team, Dr. Alissa Papan, seems to already vibe with her colleagues. She certainly did with us.

To the Yelp readers. I am flabbergasted by the last…read morecomments and only 5 out of 7 comments made. Let's do a reality check. Thank you to the 2 positive reviews. I am in agreement there is a problem w/members of the staff (they are the front line -they are good at what they do however a little refresher in public/patient relations is in order) that's when one takes ownership and asks for the doctor call you back direct. Let's remember quality vs quantity. Dr. Braverman is excellent in his field. As he does have ancillary employees, it's a sign of his quality and teachings. Not incompetent in any way, knows what he is doing with out a doubt. Do your research Dr. Braverman is TOP in his field in the state of Florida, New York and the Country.... The Dr. Has written so much he is a skilled clinician as well as an accomplished educator. Not only is one anxious when making these life changing decision one is also in someone else's hands. And for one I am happy to be a witness to such a unique and rare eye condition in the presence of an expert. And fortune to find the authority in Rare Eye Conditions. (Toxoplasmosis) for My dear Friend, Patient Thomas J. Murray I witness nothing but exemplary patient care. In such a serious matter. The doctor saved Mr. Murray's Retina. 14 years later here we are to present. Mr. Murray has returned do to a partially detach cornea related to a bad contact lens experience. Bravo-Dr. Braverman, you have saved his eye again. In closing, if for some reason you are having a financial problem, a treatment problem, or are not following the doctors immaculate treatment orders. STOP don't complain, speak with the Doctor... If by now one does not know waiting will take place in a waiting room, then I can say, you don't want a doctor to pay attention to your very unique and medically over all health!! I will sign this Honest Review, Sir Lazaro R. Oliver.

Ever since the move to Washington St, the reception staff are very incompetent. They have double…read morebooked me to 2 different locations for the same exam. Booked doctor's that are not mine. Due to that, I've had to reschedule to see my doctor. There's more, but too much to text. Then when questioned about their errors, they deny it, and their attitudes change for the worse. I've been seeing my eye doctor for years and hate to change due to the incompetence of staff. I'll continue to go there and deal with stupidity. First, I'll call them out to the doctors to let them know what's going on.

Excellent service! Staff goes above and beyond to help patients. Thank you so much Nancy!read more

I'm so happy that I found Dr. Schwartz because he was able to get my new prescription for glasses…read morecorrect after my previous eye doctor failed to do so after three attempts. I have a very high prescription and he was very informative about future options if I want to ditch my glasses one day. Dr. Schwartz is very professional and thorough. His office is conveniently located and the staff are very friendly and helpful. Dr. Schwartz made the process of getting new glasses with my high prescription very easy!

I am a first time patient. Everyone was so welcoming and helpful. They are a friendly bunch and…read moregave me some samples of contacts to use while I wait for mine, would recommend!

I had a wonderful experience with Dr. Fleischer and the entire team at Pearle Vision. I needed a…read morefield vision test for medical reasons and they fit me in immediately. Dr. Fleischer did an extensive eye exam where he thoroughly explained every step of the exam and the results. He caught an issue I didn't even know I had, one I will need to get treated for. I'm so thankful he found it! They were incredibly helpful with getting me the prescription glasses I need. Each and every person in the office was so kind, helpful and patient. I highly recommend them! Thank you Dr. Fleischer!

Upon arriving for my appt, I was told that I didn't have one. Um, not convinced since I called the…read moreday prior to make one. However with quick thinking, the front desk staff was able to correct the error. I just went for an annual eye exam and nothing out of the norm here. Dr. Heiden was helpful and kind of quirky, but I enjoyed my visit. The only con, which isnt their fault, was that my eyes dilated when I was getting ready to leave rather than when I was there. I had to go sleep it off as I was not functional in that state.

I've been going here 20 years and now I take my kids. Great eye doctor.read more