I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.

My appointment on 1/21/2025 was a pleasant one. I'm never disappointed whenever I'm seen by Dr…read moreBarry Kay. He makes you feel at ease, and that your feelings and whatever you're experiencing matters to him. He's very caring. We need more optometrist like him. He keeps you laughing, and he's professional with his patients. The staff let's not forget about them. They're all very professional the young ladies that were there, were new since my last visit this time last year, so I didn't know their names. Marlin, I hope that I have his name correct, as always was exceptional! Thanks staff of MyEyeDr you're all the Best!

I had a great experience with Mysel at America's Best Eyeglasses. She adjusted and fitted my…read moreglasses perfectly so they would be comfortable, and she didn't charge me anything. Her professionalism, patience, and excellent customer service truly stood out. I'll definitely return here for my next annual pair of prescription eyeglasses. Thank you, Mysel!

Customer service was excellent and the store was organized…read more I did not buy my glasses at this location but the clerk assisted me without an appointment to remold one side of my frames with a heat machine. Customer service is the most important attribute to any business.

I have been coming to this office for years. Although the staff may change, they are always…read morefriendly and helpful. Today I was treated will care and respect. Dr. Boekel answered all my questions and wanted my assurance that I would follow up on a concern.

Time for the annual eye exam and my wife picked this spot since it's nearby our house, and the…read moredoctor is Asian. Thought it was easy to make the appointment, but as it turns out, we had to wait a few weeks before the first available spit. It's either they are doing pretty good business, or weekend spots are hard to get. However, we find it very easy to check in when we arrived. The staff was pretty friendly and checked us in pretty quick without any delays. Maybe it has something to do with our appointment being at 10am. Nevertheless, the staff did their job. Surprisingly, the doctor was able to see us at about 10:05am, which is remarkable! She was pretty friendly and helpful, answered all the questions my wife and I had. And really took her time to examine us. I was afraid my vision is going out of whack as I get older. Luckily it hasn't gone worse since my last eye exam so I don't require new prescription glasses at this time. My wife's vision is still pretty good, but she got a new pair of reading glasses to help her with reading magazines and newspapers. And they are easy to deal with on insurance too. The staff explained to us about our co-pays and helped my wife with a pair of reading glasses that fits her perfectly. We only paid $15.00 out of pocket for them which is cool. I'd definitely recommend anyone looking for an eye doctor to see Dr. Chen.

dr chen is very rude she doesn't know how to talk to people will not be taking my son back to her…read morebe careful becayse she has a mouth that will make you come out of character, however, never had a problem with Vincent. He's good at his job.

I have been coming to Atlas Eye Center for 10+ years as the overall experience is great! Shout out…read moreto Stacey for providing excellent service year after year!

If you make a Venn diagram of fun-to-be-around and exacting professionalism, Atlas Eye Center and…read morethe adjacent Downtown Opticians would be right there in the center. I am a long-time patient, so I am very familiar with Val, Heath, Faye and the recently-retired Dr. Steve Atlas. But my husband just had his first visit and he too was impressed by how comfortable they made him feel while simultaneously keeping the care standards high. And the relatively new member of the team, Dr. Alissa Papan, seems to already vibe with her colleagues. She certainly did with us.

To the Yelp readers. I am flabbergasted by the last…read morecomments and only 5 out of 7 comments made. Let's do a reality check. Thank you to the 2 positive reviews. I am in agreement there is a problem w/members of the staff (they are the front line -they are good at what they do however a little refresher in public/patient relations is in order) that's when one takes ownership and asks for the doctor call you back direct. Let's remember quality vs quantity. Dr. Braverman is excellent in his field. As he does have ancillary employees, it's a sign of his quality and teachings. Not incompetent in any way, knows what he is doing with out a doubt. Do your research Dr. Braverman is TOP in his field in the state of Florida, New York and the Country.... The Dr. Has written so much he is a skilled clinician as well as an accomplished educator. Not only is one anxious when making these life changing decision one is also in someone else's hands. And for one I am happy to be a witness to such a unique and rare eye condition in the presence of an expert. And fortune to find the authority in Rare Eye Conditions. (Toxoplasmosis) for My dear Friend, Patient Thomas J. Murray I witness nothing but exemplary patient care. In such a serious matter. The doctor saved Mr. Murray's Retina. 14 years later here we are to present. Mr. Murray has returned do to a partially detach cornea related to a bad contact lens experience. Bravo-Dr. Braverman, you have saved his eye again. In closing, if for some reason you are having a financial problem, a treatment problem, or are not following the doctors immaculate treatment orders. STOP don't complain, speak with the Doctor... If by now one does not know waiting will take place in a waiting room, then I can say, you don't want a doctor to pay attention to your very unique and medically over all health!! I will sign this Honest Review, Sir Lazaro R. Oliver.

Ever since the move to Washington St, the reception staff are very incompetent. They have double…read morebooked me to 2 different locations for the same exam. Booked doctor's that are not mine. Due to that, I've had to reschedule to see my doctor. There's more, but too much to text. Then when questioned about their errors, they deny it, and their attitudes change for the worse. I've been seeing my eye doctor for years and hate to change due to the incompetence of staff. I'll continue to go there and deal with stupidity. First, I'll call them out to the doctors to let them know what's going on.

Excellent service! Staff goes above and beyond to help patients. Thank you so much Nancy!read more

I'm so happy that I found Dr. Schwartz because he was able to get my new prescription for glasses…read morecorrect after my previous eye doctor failed to do so after three attempts. I have a very high prescription and he was very informative about future options if I want to ditch my glasses one day. Dr. Schwartz is very professional and thorough. His office is conveniently located and the staff are very friendly and helpful. Dr. Schwartz made the process of getting new glasses with my high prescription very easy!

I had a wonderful experience with Dr. Fleischer and the entire team at Pearle Vision. I needed a…read morefield vision test for medical reasons and they fit me in immediately. Dr. Fleischer did an extensive eye exam where he thoroughly explained every step of the exam and the results. He caught an issue I didn't even know I had, one I will need to get treated for. I'm so thankful he found it! They were incredibly helpful with getting me the prescription glasses I need. Each and every person in the office was so kind, helpful and patient. I highly recommend them! Thank you Dr. Fleischer!

Good customer service, decent selection of frames, but quite expensive. Whatever happened to the…read moreeyeglass stores that gave you a walk-in examination and prepared the eyewear in one hour.? The handicap parking is good.

Upon arriving for my appt, I was told that I didn't have one. Um, not convinced since I called the…read moreday prior to make one. However with quick thinking, the front desk staff was able to correct the error. I just went for an annual eye exam and nothing out of the norm here. Dr. Heiden was helpful and kind of quirky, but I enjoyed my visit. The only con, which isnt their fault, was that my eyes dilated when I was getting ready to leave rather than when I was there. I had to go sleep it off as I was not functional in that state.

I've been going here 20 years and now I take my kids. Great eye doctor.read more