We stopped in, without an appointment, to see if they could repair the clasp on a necklace, the…read morespring inside ceased to function. Within minutes the clasp was replaced and the silver polished. The service is always attentive and professional. It's a full service jewelry store.

What a nice experience at this jeweler A lovely lady helped me by the name of Colleen . She's so…read moreknowledgeable and helpful I highly recommend you try this amazing jewelry store !!!

One of my daughter's necklaces needed a new clasp. The first place that came to mind for any…read morejewelry. Repair is Zimmer Brothers Jewelers. They didn't survive 130 years without integrity. The staff was extremely helpful and very pleasant. This is fifth generation ownership. You heard me correctly fifth generation. You don't survive five generations without integrity. Unfortunately, the clasp replacement needed to be sent out, which did surprise me as I just assumed there was an on-site jeweler who could do small repairs like that. The set was in need of a cleaning so we added that to the order. Fortunately, the Representative informed me that the jewelry I was bringing in should not be cleaned in one of those ultrasound machines. I am so glad she told me that. I did not ask for an appraisal this time because funds were a little tight but toward the end of the year, I will consider bringing all of our jewelry to them so that we can update our insurance. They went out of their way to accommodate my schedule, which did not allow for me to pick up for several months. They kept in touch, as did I to make sure that my daughter said was well cared for until we could get there. Just a tip for the public;, the price of precious metals has skyrocketed so any Repair may set you back a bit more than you expected. I felt that the price was fair, all things considered. Would I shop at Zimmer Brothers Jewelers in the future? Absolutely! They have an extensive collection of unique jewelry and a reputation that has lasted more than 130 years. I took a photograph of the lovely people who helped me and will upload it at a later date

I've had a great experience working with Zimmer Brothers and my sales associate Retno, my wife had…read morea lot of rings that she couldn't wear because of her arthritic joints, we looked at options and it would have been over 2,000 per ring, however the team at Zimmer Brothers went above and beyond to come up with an affordable solution which was a clasp that now allows her to once again wear her rings. This was accomplished with the help of our sales associate, Retno, Bonnie, Mary Ellen and Shanna who came up with the idea for the design. I'm very thankful to all the salespeople at Zimmer Brothers who worked hard on our behalf.

Excellent Service, Jeff delivers! We walked in (on a…read moreWednesday) requesting a necklace that is not typically in stock We had it by Friday! Best pricing around! Super happy, highly recommend Support your local Businesses!! Shop Local!!!

Jeff is the best! My boyfriend and I plan to purchase something from there within the next couple…read moreof months... but we stopped in for a "consultation" and he truly went above and beyond to explain everything. We can't wait to go back and work with Jeff.

First of all the customer service is top tier. They're not going to BS you on anything and are…read morecompletely transparent which is rare in this industry. They're have a beautiful selection in store and can source pretty much anything you need in a reasonable amount of time. The value for quality of product will speak for itself. Nothing is cheap today, especially nothing of true value. You don't feel intimidated or unwelcome here which is huge. No dumb questions here. Highly recommend

Beautiful store when you walk in and greeted by super friendly staff…read more They make your experience there like you are dealing with old friends! I really enjoyed each and every staff member there , they made a point to engage you with conversation and really get to know you and be so friendly. Their beautiful selection of jewelry and products was just awe inspiring and their services they offer from watch batteries to buying of gold & silver to appraisals is so helpful. They offer so much for competitive prices and a great values. They hit the mark in every single thing and check every box for everyone. I highly recommend them for everything you may need. Will be going back and now they have a customer for life.

Avoid this store. It's overpriced and the work is sub par…read more The store seems like a blast from the past when you first enter. The shop owner has a gentle disposition and the store has a simple layout. I thought I found a new go to jewelry but I was wrong. The work I had done was sloppy and the customer service leaves much to be desired. I asked to have a link repaired on a necklace and they soldered it and created an unsightly, grey clump of silver that ruined the chain and made it unwearable. I also asked for an estimate on having a ring sized. The ring was sent out and it took weeks to get the estimate and I was charged $27.50 for shipping. This cost was not discussed with me prior. I left with a damaged chain and the feeling of being ripped off an

Condescending, mismanagement and disorganized!!! Avoid this shop. I brought in several pocket…read morewatches for repair, some loose jewelry parts and request for a house call on a grandmother clock. They gave me one back that did not work. Took it back and after 6 months, I had heard nothing. I finally called because I was afraid they lost it. Turns out they decided they couldn't fix it BUT NEVER TOLD ME. I had to call to get it back. I gave them a small plastic bag of loose parts that I asked them to assess if they were gold. They said they didn't have it FOUR times over several months of me asking. I knew I left it with them but decided not to argue about it because they still had the pocket watches. I also asked them to put me on the list to have a grandmother clock repairs by a guy who did house calls. I asked several time over a YEAR if the guy was coming. After TWO years, have never received a call. Gave up and learned how to fix it myself. After 1.5 years, they call me to pick up the loose parts as if I abandoned them; they ones they said THEY NEVER HAD! I go to pick them up and I'm mad. The sales guy, let's call him Dennis, came over with the parts and started a drippy apology. I didn't want to hear it and said just giver me the bag. He says "relax". For the women reading this, when a man says to "relax", they are being condescending and disrespectful. I told him that in a loud voice. So as I'm leaving he says RELAX again and said you lost my stuff for 1.5 years and held my watch without telling me it couldn't be fixed. If he was a good salesperson, he would have known that I was mad when I brushed off his apology and just given me my stuff and let it go. But no, he decided to act like a petulant 5-year old and try to put me down. He KNEW he was in the wrong but couldn't accept it. What a disappointment. I mentioned this whole thing to a friend who said this same shop lost her engagement ring when she brought it in for repair. THEY LOST HER ENGAGEMENT RING.

My wife purchased a Rolex as a gift from Rudy. I took it for repairs and it turns out to be a…read moreSTOLEN WATCH. Original owner has a police report and claim. Rudy has been giving us the run around for months. WE are dealing with the aftermath of being SOLD a STOLEN WATCH with no support from RUDY or the store. BUYER BEWARE

I've had the opposite experience with Rudy. If anything I'd call him judgmental and rude. My…read morehusband went into this store when shopping for my engagement ring. Being that we live in Beacon, he wanted to support local first. When my husband went in to browse and get some help, Rudy discouraged him from buying a ring...period. He told my husband he should bring me with him to shop for my own ring so he'd know that I'd like it...That trying to do otherwise was wouldn't work out and I'd probably hate it. WHAT?! My husband wanted to surprise me and knows me well enough to know what I'll like, thanks for your help! FYI my husband went to the diamond district and had a custom ring made that I LOVE...hope you didn't want that $8,000 Rudy! I also went in one morning to ask a question and see if I could get a cleaning done. He was short with me and dismissed me saying he couldn't clean my rings because he hadn't turned the machine on yet. Well first off all, you opened your shop on time and then went to get mail, leaving myself and two other customers confused, waiting for your return. Second of all, had you have been there, the machine would have been ready. Third of all, you didn't ask what time frame I was on, I had a few hours and could have came back. Again, hope you didn't want my money, I gave you a second shot since you're right down the street, and you failed...again. MY personal opinion? He see's myself as someone who looks young and won't spend money. Or saw my husband in his construction work clothes and thought the same thing and just didn't want to give us the time of day. Friendly? Not to us!

I just discovered this shop last month. The owner, June, has a good eye for unique clothing and…read morejewelry and handbags. For me, that's the only reason to go to a boutique shop. If it's going to be the same old stuff, why bother? Unique stuff and the prices! Prices here are very reasonable -- some amazingly so. June also designs and redesigns jewelry. It's a great place for Christmas shopping!

Walked into this place randomly and I'm so glad I did!…read more The owners are the sweetest humans EVER!!! They also helped me out when I was lost in this beautiful town. Pay them a visit and show them some love!