The GPS was unclear as to which building the office was in, so after driving around a bit I was 7…read moreminutes late to my appointment. (An appointment I had been waiting months for and was desperate for some help with some hormonal issues!) Even after explaining the situation, they said they had a 5 min grace period and could not see me, and that they were scheduling out months. I went to the car and cried. Take my advice and go somewhere with more care in their healthcare!

I too, had a terrible front desk experience. I did not see the nurse practitioner I was scheduled…read moreto see. My health insurance said my visit was covered 100% because it was a yearly checkup. The guy at the front desk insisted that I pay $240. I said, "I just talked to my insurance today & they said it was covered". HE WOULDN'T EVEN CALL TO VERIFY what I was saying was true. Just demanded $240 or I would not be seen.