The old lady there was extremely rude, The prices are really expensive I recommend you to go to Duck feet in north van It is half the price as the dance box and the service is amazing. And Duck Feet sells the same items. read more

Terrible terrible service. The lady was so rude i picked up a pointe shoe and she rudely told me not to touch it and i was really embarrassed and she looked at me like I was something that you'd see in your toilet, also she didn't smile or ask to help with anything or offer help also she would only talk to another lady she kept talking about stuff that didn't even make sense. i really didn't like this store also lady you've made a mistake for being so very rude to your costumers -everybody read more

The experts at Dance Box have made it my 'go to' store for my daughter's dancewear and shoes from her first flats at age 10 to her many pairs of pointe shoes at 16. If you want people who are knowledgeable and will give honest advice I recommend Dance Box. read more

First Russ and now her daughter Erin and wonderful staff like Lucia, Gail, and Linda, have been the supplier of choice for Caulfield School of Dance for over 2 decades. read more

I love this store. All of the staff are so knowledgeable and ready to help you. As someone who came into dance later in life (a brief go at ballet in childhood notwithstanding) I find I felt a little intimidated walking into a dance supply store at first. I didn't know exactly what to expect and worried that I would be snickered at in secret by the younger employees (imagine being 32 and buying ballet slippers for yourself, from someone who could almost be your daughter!). Anyway...all the staff, from the 20-something girls to Mrs. Russ Duncan in her Red Hat, the lovely lady who owned the place (I just found out she passed away recently ) were wonderfully helpful. They take their time to make sure you get the perfect fit for your dance footwear. The store seems really well stocked, and it's a tiny place to boot! Racks upon racks of everything you need for dance...they do carry ballroom shoes as well as ballet jazz and tap shoes, and the apparel seems to be mostly ballet/jazz/tap as well. Newer adult dancers beware: dancewear fits small!! I ended up having to return a leotard as it just didn't fit right, and the employee who helped me kindly advised that if you don't have a "dancers body", meaning a body that has been conditioned to dance for many years, that making sure to choose items that have 4-way stretch (as opposed to 2-way) will fit best and most comfortably. And she then (very patiently) had me try on leotard after leotard, until we found one that was jusssst right. (as in, lots of stretch and a built-in shelf bra for my...ahem...slightly more ample, not-a-lifelong-seasoned-dancer's bosom!) As I mentioned, the store is quite small and they have two small fitting rooms. It's busier on the weekends, and at the beginning of each new season, so if you can, go on a weekday. I have since visited the store several times for various items; it's helpful that we have this in the Tri-Cities area, as I would have had to dance myself to Vancouver to the shops there. read more

Don't, just don't come here, ever. Extremely rude and arrogant staff, rip off prices, and terrible service. Go to the Dance Shop on West Broadway instead. read more

We have had amazing, thorough point shoe fittings here. They really know what they are doing and have a lot of experience and expertise. Other dance shops in my experience have lots of young, former dancers working there who know what they like but lack the expertise to properly fit others. read more

Favourite dance shop within reasonable distance in Greater Vancouver. Good selection, low prices. The older lady was more abrupt (I assumed she was trying for humour) but the other clerks were friendly. Shop is small and dark but easy to get to. Got pointe shoes here because Dance Shop doesn't fit feet properly. read more

The first couple of times I went, the service was okay. The third time, the sales person was very rude. She accused me of checking sizes so that I could buy on-line. She told me that my problem was that I was wearing shoes that were too small. I was desperate for shoes so I made a purchase. I bought shoes that were a little big. She sold me also a silicone thing for my distressed little toe. I will never go back there no matter how desperate I become. read more

HORRIBLE Experience! Snobby sellers. Will never go to this store again! I came in with my wife and child to look for a dance shoes as a gift to my wife and a dance outfit for my child. As soon as we got into the store, instead of greeting us a simple "Hello!",we're immediately told to "get a number", without explaining why. We said we'll just looking around first. Then the female seller said, "if you want to be assisted, you have to get a number". No problem, thanks for explaining... afterwards... As my wife and child was looking at their products, I noticed one seller, instead of telling my child to please move so she can get to the dance wear, she said "excuse me" and physically moved her to the side. Okay, I guess she was really busy but please, don't touch my child, just ask her to move to the side, she will listen, they are people as well. Then my wife noticed a shoe ON THE GROUND, yes on the ground. She picked it up and called my child to have a look at the shoe. Then suddenly we have one of these "snobby" seller say "you can look at any of the shoes but please don't touch the point shoes!" Lady! If you don't want someone touching your "whatever Cinderella shoes" then please have a sign up saying so and perhaps have these point shoes place in a glass case so NO ONE can touch them. We found out later from our dance friend that these shoes are made out of satin so I think it gets dirty very quickly. Understandable but please, for someone like myself or my wife who do not understand the "World of Ballet Shoes", please have a sign up instead of barking at potential customers. HORRIBLE experience! Ladies, It's just dance, the sellers need to relax, we're not in Libya or Iraq and we're about to terrorize your store. read more

I signed up for salsa lessons and decided to get some proper shoes. I have very wide feet (and a bunion!) so I know I needed a wide fit, and called before visiting the store. The girl who answered said they only make ballroom shoes in one width! Having researched the shoes online before calling, I knew that this was NOT true. Just because your store chooses not to carry something is no reason to deny the existence of it! I would have preferred to have patronized a local business, but I suppose it's back to online shopping for me. When shops go out of business, and then complain that it's because of the internet, they should consider that there might be a good reason for it. read more

I agree with all the reviews below the one that seems to have been written by a family member. I was so put off by the atrociously rude service that I swore I'd never go back there. At Live Love Dance they were helpful, good catered and accommodating. I can't believe The Dance Box can even maintain any business given the way they treat customers. That good review dates back to 2011 - look at the recent reviews - they are telling the truth! read more

I have an issue patronizing retail stores where your relationship ends upon leaving the store with your goods. I too had a bad experience. I was a 1st and last time shopper there. My daughter had an issue with a suit that gave her a rash and the woman (I think she ws the owner!!) was not even a little nice about it. Never offered a refund, a discount on a future purchase, no smile, sorry nor Thank You, Too many other places to shop. I let our gymnastics club know about it but want others to beware. read more

I will NEVER go back to this place!!! I went into the store as I was working close by and thought Id stop in to inquire about a long sleeve body suit for my daughter. The woman working there was extremely rude and first said they didn't have any. Then she came across a black body suit and I asked if they had a pink one. She replied NO! Then she started going off about dance students not being aloud to wear long sleeved body suits. I looked at her in shock. Who are you to tell me that all dance students are excluded from wearing body suits. I never asked for her opinion but she sure felt compelled to give it. I advised her my daughter has been dancing since she was 2yrs old and has never had issues. First hand the kids are so young and in the winter times, they 're wearing a shall over top their sleeveless suits so what difference would it make if she had a long sleeved body suit? I also advised her that the school had no concerns for the past 2 yrs and not sure where she was coming from when she felt inclined to comment so rudely. I was always pre warned by other parents in my daughters dance school not to go there for very similar experiences. The lady working there was very rude and their prices are much higher than most dance stores. I also spoke to the owner of another dance store not far from the Coquitlam location and she too mentioned many of her customers drive out of there way to go to her store cause of bad customer service at the Dance Box!! To the lady working at the Dance Box... you my dear made a very bad mistake! I spend over $500 a year in ballet attire and know a lot of people in the industry and will be passing the word not to shop at your store!! Im sure with the existing bad reputation... it wont be long before you're out of business!!!! read more

These people need a lesson is customer service cause they sure know nothing about it. I was forewarned by several other mothers who have their young ones in ballet schools not to go into Dance Box as the woman who works there is extremely rude for lack of a better word. The older lady who works there didn't even acknowledge me when I walked into the store almost a month ago and needless to say she was standing right beside me. I asked if they had any tap shoes and provided her with the size... she immediately looked at me, said nothing and walked away. I was so puzzled wondering if perhaps she didn't hear me or was distracted by the other person coming into the store so I politely waited. After 5 mins I approached her once again and she looked at me and said she was busy. She stood at the counter and started to cut tags off items on the counter. I finally approached her and commented on her behavior and how absolutely rude she was. No bedside manors once so ever!!! I had spoken to the office next door and they weren't at all surprised! Apparently she's well known in the area for being so terribly rude to customers. They also said her store was always dead. I will NEVER go back to Dance Box again and will continue to forewarn many other parents about this place. If you're looking for excellent CService with great pricing ... check out Live Love Dancewear in PoCo!!! read more