Great service and attention to detail. Hadn't been skiing for a while and decided to start again…read moreafter going once last year and I rented the equipment. I knew I wanted my own equipment to ski comfortably and apparently it's changed a bit since I went in the 90's lol. Greg showed me several different boots, measured my foot, gave me pointers on picking ski's and the difference of each style, level of ability, width...which was really helpful. He spent at least 20 minutes after I picked the boots I wanted fitting them to my foot so they fit like a glove. Haven't decided whether I'll rent or buy ski's yet but I know I won't regret getting these boots and will be back when I figure out how often I'll be skiing. This store has been around for ages and I highly recommend getting your athletic gear from them. You won't find the great customer service that they provide at the online stores.

Sporthaus is the best! Bart, Steve, Greg and the whole team always have solid information and are…read morethere to help. It's always a plus shopping somewhere where people know their stuff and love what they do. My family has been going to Sporthaus for over 35 years and there is a reason for that. They have quality product, good service, and everything you need. If you have kids- check out the buy back program.. They are incredibly patient with even the most impatient customers (I've seen it). I saw a comment about someone being frustrated about the wait to get their board waxed... how about being stoked that it's SUCH a good snow year that the there is a wait? Also... they have a great selection of waxes, irons, and all that gear. Have a beer and wax your board if there's a wait. It will make you appreciate their work even more...... hashtagsupportlocal

I love it it's the only place that I can get my 49ers apparel in the Pacific Northwest talk about…read morehard I even saw bronco,raiders,Chargers and cowboy apparel oh yeah seahawk or seachicken stuff. 49ers rule 4 life

The girls are unprofessional and very snobby. No one wants to be in a store with horrible service…read moreso hopefully this gets fixed!

I bought a Big 5 branded ankle weights and they broke after 3 uses. I just wanted an exchange and…read morethey would not replace their faulty equipment but I could buy new ones. Ummm nope!

One thing (not limited to) that always comfort a customers heart is being assisted with an employee…read morewho is knowledgeable in his area - know where to find equipment's you're looking for and give you even more options. Kudo's on customer service (eesh* did I just say kudo's?) So here is my thing as far as equipment's - pricey! but what should you expect right? They have a great selection on the things I was looking for - camping gears, hunting, sleeping bags etc etc....It was like the rest stop before heaven. I'm on a strict budget but knowing that this place has really good equipment's just makes me save up for it :) definitely can't wait to go back. (In regards to shoes - shop around a little bit first - I have found some pretty good prices else where....just consider it)

Shout out to Tessa in the shoe department! This young lady was the only attendant that gave us full…read moreattention and was tireless to be sure we found the right shoe. We really appreciate all her help and she does exceptional care with no complaints! She deserves a raise!

Not a huge selection of outdoor gear. So if that's what you're looking for go somewhere locally…read moreowned. Drove from Richland thinking they'd have it all, but was surprised to find nothing I was looking for unfortunately. The rude and pompous staff didn't help either. They acted like they were somehow better than the ppl putting money in their pockets. Since that was my first impression I most likely won't return. I'll stick with Big 5.

REI is one of my favorites. Best place for all your outdoor equipment needs!…read more The staff at this REI is so friendly in helpful in every departments! I absolutely love coming in! They offer tons of free classes for hiking, biking, camping and many other outdoor activities! My only criticism is that it's just too small!!! Would love to have a bigger store here in the tri-cities!

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw…read moremy dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information).

Great place to wo in the Tri Cities. Only problem is they need to update their address in Yelp…read more It's the old place or storage for them. Their real address is on their website

Hands down BEST gym I've been to in the tri. I absolutely hated golds gym and got sucked in for 2…read moreyears in a row with contracts.BTB has the kind of scenery I was looking for in a gym. So glad I found it!! Jill is so awesome and she even gave me a welcome tee shirt! :)

Great place with lots of items for home, garden, and everyday things. Very friendly and knowable…read morehelpers. We love just looking around and finding things that you can not find anywhere else.

I had a great experience here. I didn't buy anything but several sales associates did help me with…read morequestions and inquiries. This place is overwhelming and they literally have damn near everything you can imagine. Tons of fun to wander around and check out the selections. They have a wide selection of clothing and cowboy boots which I appreciate but unfortunately not many options of boots in my size (M8, W10). It was also a bit pricey in my opinion. Overall, I still enjoyed it and I wish I had more time to spend looking at other products. I might come back if we have time before we head west.

I thoroughly enjoyed my experience here.This store is NICE and quiet. The staff are extremely…read morepleasant and kind. They are very willing to help you find anything and get you the best deal on it. Customer service in this store is second to none. The selection is also way better than the Kennewick store. If you're planning on shopping for shoes, go here and not the Famous Footwear in Kennewick (see my review for that store).

The staff is extremely friendly. They will offer to order an item if they are out of your size in…read morethe store. I've never had a bad experience at this location, to date. They have a wide selection of inventory and if you can't find it in-store, you can most likely find it online. I love that you can either have it shipped to your home address or you can pick it up in the store (and that if you do pick it up, you often get extra rewards points).

Ordered shoes for my son for Christmas. Allowed plenty of shipping time - 2.5 weeks. He wears a…read moresize 15 so shoes are very hard to find. I was thrilled to find out they had his size and the style he wanted. Two weeks went by - nothing. I called and found out the order was cancelled - they were not able to fill the order. They said they sent an email - ummmmm NO YOU DIDN'T. Pretty sure I would have done something about it immediately if you had bothered to notify me. Poor service. Poor communication.

One of my favorite stores since I've moved here I usually go in every couple weeks and have the…read morebest customer service. Wish they kept more back stock on their products but other than that fantastic store!