The best of the best will use again thanks for everything…read more The gentlemen were very friendly and knowledgeable. Nick told my me what needed to be done and just did it ....

I have a previous Professor, lives in area, in 90s, by herself. I called Shembeda, and the…read morereceptionist was beyond helpful, courteous, and willing to help, in going to check my friend's furnace, and help her. Very valuable, impressive, and unusual in this day and age.

We highly recommend Gugino's Plumbing. They arrived on time, fixed our broken pipe and were very…read moreprofessional. The price was so reasonable. They answered questions we had about our water heater and boiler with patience. The entire experience was great. We will definitely call them for all our plumbing issues!

*Highly recommend* I had an emergency and they were the only electricians in the area that took it…read moreseriously. They were very friendly & professional. The job was well done and, from my experience, the cost was more than fair. *Exceeded all expectations*

Updated: Let me start by saying the staff from customer…read moreservice ladies to the 5 different plumber gents in and out of my home were very nice, respectful of my home, and courteous about knocking and asking permission to use things and go places in my home. My hot water tank was leaking and creating toxic levels of carbon emissions then blew up. Within minutes national fuel turned my gas off and within an hour TJs was at my house to give an estimate and set an appointment. They cost more than my other estimate, but were able to put my hot water tank in 2 days earlier than the others. They showed up for my install later than they said they would which happens sometimes. It took 4 hours to put it in, but my water pressure issue wasn't resolved so they had to come back the next day. They said when I signed my contract and paid my deposit the day before the tank and all of the service was included in the price which confused and upset me when I had a service fee after. I voiced my concern about the extra charge and Dewey contacted me. He explained the situation to me and resolved it so I'm very happy and will use them again, especially because all of the employees were great. My hot water tank and water pressure are awesome. Thank you.

If there was something like NEGATIVE 5 stars, that's what I would rate this company…read more Unprofessional, disrespectful, passive-aggressive bullies! They are a total RIP OFF! I was quoted $250 (holiday rate) an hour, which included their employees coming to my house, with the necessary tools, and working 1 hour. Their labor time was barely an hour. And initially they wanted to charge me $637. I protested this and they took their time to fix it, which took them about 20 minutes. And now they wanted to charge me $540 based on 2 hours work. OUTRAGEOUS!! I called the company 3 times, and at each time, their story changed. First, they told me $637 was a "mistake". Then, they claimed that it included travel money, to which I protested saying that I was quoted $250, which clearly included the travel money. Once they claimed that their employees were at my place for 1 hour and 15 minutes, next time they claimed it was 1 hour and 20 minutes, the third time, they claimed it was 1 hour and 40 minutes. They couldn't put the numbers, nor the story, together to justify their bill, which is unjustifiable anyways. They also had the audacity to tell me that I should be grateful for their service rather than creating a problem. They will ABUSE your vulnerable moment, charge you an EXORBITANT amount, and BULLY you afterwards. AVOID this company!!!

Great service responded quickly came out as such the problem found out the problem was it mine it…read morewas a problem with my propane company tank

Great service great quality work and excellent value. Plan to use him again if I ever need any…read moreother work done I was very satisfied and pleased and the price was awesome enjoyed talking to him too

We have been "on the list" for someone to come and replace our a/c for 3 years. The first year,…read morecalled in peak a/c service season, understood that they didn't make it. Last year, called in March, they never called or came. This year, called in March, called in April, called in May, called in June. They don't call, come and probably really don't make a list. Their apology lady is lovely. Service, doesn't exist

I've been doing business with them for years. They're always professional friendly and efficient…read more Because they are so good, you may have to wait a few days before they get there... They are in high demand!

I had them unplug a kitchen sink for my son. They came on time and did a very good job. Than…read moreabout 2 weeks later I had a problem in my basement with water backing up. I called them and they came the next day and finished job without much problem. They are fair and communicate well and do good work. I would highly recommend.

We had a sudden and complete failure of the sanitary sewer for our summer cottage near Jamestown…read more Our regular plumber referred us to Discount Drains--told ME to call them and added "good luck!". Jeremy responded promptly and came to the cottage in timely fashion. The obstruction in the line turned out to be some 140 feet from the house and required a good deal of hard work to get past it. The charge was far less than what we expected. This guy is professional and trustworthy. I recommend without reservation.