I had a check engine light on and was worried that I was about to drop $500 on something. It was…read moreToyota's "it's been 5,000 miles and it's time to change your oil" light. Whew! They were kind, fast, and ethical. What more do you need in auto repair? Thanks Heather and team! rs

Sorry to burst your bubble about McClure's…read more The receptionist was flat out rude to me on the phone. When I said I needed some mechanical work on my car her entire response was - "Ok......". I stayed calm and politely continued trying to make an appointment. Ultimately they flat out refused to work on my Subaru GL. They said they never learned how to work on those cars and it would have to be a Subaru Forrester or Subaru Legacy. Guess I will take my business elsewhere! Valley View has way better customer service and they will happily accommodate you in whatever you may be driving.

If I could leave 10 stars I would. Ben is an outstanding diagnostician and has outstanding…read moreintegrity. I am so happy to have found a truly competent Audi mechanic without having to drive 200 miles to a dealer. Finding a good mechanic is like finding a good doctor - someone who takes the time to talk to you, to explain things, and then to fix them properly the first time without endless trial and error.

Ben is a standup and very professional technician, probably the only one i'd trust with my Audis,…read moreand he's worked on 3 of mine with another VW coming up here soon. He's very easily reachable for any questions or concerns and extremely helpful. If you're ever needing second opinions (or first, honestly) he's the man for the job. Don't let the dealerships screw you over for some out-of-warranty work! People far and wide travel to go see him and I myself will move to Eugene in the coming year and I will still take my cars to Ben.

Smart, competent, friendly people. What else do you want? If you live anywhere near Medford and…read moredrive a Honda, this is where you should take it. Don't argue! Just do it. And if you're wondering what my Honda needed? Nothing! I had concerns about the brakes, but 15 minutes up on the lift led to a clean bill of health ... at no charge.

I had driven by HR Automotive many times on my way to another business for the last several years…read morebut never stopped in. When my Honda Pilot suddenly experienced rough running as it had in the last couple of years and I couldn't even get into the dealer service for a week and would have to leave the car for up to a week, I called HR. I talked to Chris on the phone and described my problem, he said to bring it right in and he would run a quick diagnostic check on it. I was very impressed by Chris' knowledge and trouble shooting capabilities when he solved the problem in a matter of 15 minutes. He turned out to be the new owner purchasing the business about 4 months ago after gaining years of experience and knowledge at a large local Honda dealer. He also changed the oil, topped up fluids, gave the car a quick once over and charged a very reasonable amount for his services. What a find! I highly recommend Chris to any Honda owner!!

Jessie and your team are incredible. Took a roadtrip/mission up to Gresham OR from San Diego CA to…read morepick up a '96 F250 project. We stayed in Ashland and had them take a deeper look into the vehicle and turned out it needed a new head gasket, new turbo, and other minor parts... We had to leave and head back to CA for work and they kept the truck until those repairs were finished than we had it towed back home. Upon Jessi and the crew working on the vehicle they were incredibly generous and great on labor time and telling my wife and I exactly what was going down. When we stayed they even gave us some cool pointers around the town to go check out. You guys ROCK. Cheers Mitch and Julia

Several small problems solved when they diagnosed and replaced a weak battery. Car running greatread more

Jeff and Duane were exceptionally helpful. Our family was in a real bind when, while pulling a TT…read moreto Washington, our F-150 threw a code and we lost power. AWG was the third service we tried, but the first to understand our predicament and the first to offer a proper diagnosis. They are honest, empathetic, and highly skilled mechanics. Thank you, American Wrencher Garage!

Rick is a top-notch professional mobile mechanic. Rick does excellent work at a fair price. I…read morehighly recommend Rick for any automotive mechanical needs and he's a heck of a nice guy too.

Rick is a very professional nice mechanic who clearly understands the ins and outs of many…read moredifferent types of cars and motors. He is quick to identify problems and knows how to fix them right. And if he doesn't, he knows several resources who can make sure that it's fixed correctly.

Rudy helped my daughter when we had her car towed to his place while on a road trip. He was so…read morecaring and helpful figuring out and then fixing her car. He's amazing and only wish I could have thanked him in person. Rudy went out of his way to help and even gave them muffins when he came in on his day off for one more thing. Rudy thank you, I wish you lived closer so we could have you as our local mechanic.

Had a serious problem (alternator, tensionerand serpentine belt) with our minivan while traveling…read morebetween Oregon and California. We were forced to stop in Ashland. Called Rudi and he diagnosed and fixed the problem over a Saturday and Sunday and at a decent price. He was friendly, took the rime to show us the problem and called to keep me updated. Whether you are traveling g or live locally to Ashland, I would highly recommend Rudi's if your car needs servicing.

Neil has always come through with quality..... affordable car repairs, wouldn't trust anyone else.read more

I had a really difficult time with Neil. I experienced some stiff steering back in August and took…read moreit to his shop to be repaired. Last week I started to notice stiff steering again, so I took it back to him to have him check out what was wrong. Assuming there would be no charge since it felt like the same issue I had experienced a few months ago, I was surprised when he told me the total would be around 300. After inspecting both invoices and doing some research, I learned that the issue I was experiencing this time was likely due to a mistake made in their repair back in August. I asked for a refund because I did not think I should be charged due to their lack of care during the first repair. Neil got very defensive, very loud and was quite disrespectful about the situation and would not take accountability for their actions. I understand it's hard to have your work questioned, but I think there are still better ways to treat your customers. I will not be returning to Neil Brown Automotive again.