Ms. Andrea Blackwell, the funeral arranger for Dan Scales at AltaVista Cremation & Funeral Service, provided our family with truly exceptional service during a difficult time. Her warmth, kindness, and genuine willingness to help made us feel cared for and supported every step of the way. She did not miss a beat, and her cheerful personality brought comfort when we needed it most. The Criner Family is sincerely grateful for the compassion and personal care she showed us, and we will gladly share our wonderful experience with others. With gratitude, The Criner Family read more

Andrea was WONDERFUL!! She assited us through every step on the way. She was patient and kind to us. She was very Knowledgeable about all areas of preparing for a funeral. She was able to give many options and and resources to every need and more. She went over and above to make my dads homegoing a wonderful experience. She made sure all of our limitations and requests were followed to the letter. Everything went off great! I am very picky and she was right there with me making sure everything was taken care of- so I know for anyone picky or less picky than me will no doubt be pleased with her professionalism and service. read more

When you suffer a loss such as child, it's important that you have a memorial service provider that is thorough and professional as Andrea is at Dan Scales. With her experience we felt cared for and supported through our grieving process. read more

Andera provided outstanding customer service. She was knowledgeable, professional, and had a very supportive and welcoming demeanor. Her attention to detail did not go unnoticed and was truly appreciated. She made the entire experience smooth and pleasant. I would highly recommend her service! read more

My family had my cousins funeral service as well as cremation done through dan scales they did such a fabulous job on his body when we did the family viewing they were courteous professional kind and patient with us because of their generosity and kindness I decided when my uncle passed to have his cremation done through Dan scales as well they were extremely understanding of my grief patient kind very professional and extremely affordable I highly recommend them whether it's cremation funeral service viewing on a tight budget they understand and they work with you their staff are extremely professional and kind and being that their family owned and they put God as a high priority they're wonderful people to work with, you can't find better value anywhere else read more

My best friend's Mother service was here and they are horrible! They did were not responsive at all! They would not return my best friend's calls regarding her mother. Flowers could not be delivered to the funeral home. No obituary was done for the mom's family. Received one hour service and no separate viewing. The funeral Director stated everything was taken care of in a group email. She stated to call if you had questions and did not return a call. She was in cahoots with the evil sister to not allow family to intervene. Has an older hertz that needs replacing. Don't patronize these folks! read more

We were so happy with the amazing service and compassionate professionalism we received at Dan Scales from the first meeting until the end, at my dads burial site on 1/24/24. They were nothing but excellent and very communicative with us during the whole process. We would definitely use them again in the future. read more

Dan Scales Funeral Services - Me and my Beautiful Father Jesus Diaz - Funeral Services & Cemeteries Near Me - Pittsburg, California

My family contacted Scales funeral service as we try to support the local businesses where we live . Unprofessional during the saddest time in our lives . To make matters worse , they called my family member the DAY OF the service to have someone in the family come down and identify my deceased family members body again , because they didn't tag the body and had no idea who they were putting in the casket . I will never forget when my family members told me this . read more

We recently used Dan Scales Funeral Services for my Mother-in-law and we couldn't have been more pleased with the services they provided. From the initial call to the cemetery and afterward to pick up the death certificates. Dan Scales and team took great care of our loved one and our family. read more

Decent and in Order! Dan Scales absolutely does his best to make sure in these moments, which may be the most challenging times of our lives, will be carried out in a way that is most understandable, respectable and memorable. His services don't just come with a contract, they come with a message... they come with encouragement... they come with love that only a true Man of God and true professional can provide. Rev Scales has served my family many times over many years. Two things are for certain when you work with Dan Scales... In all things, they will be done Decently and in Order! Thank you read more

Dan Scales Funeral Services - Funeral Services & Cemeteries Near Me - Pittsburg, California

In a time when your spirits are low they made this experience less painful and from beginning to end

I recently was blessed to have Dan Scales handle the final arrangements for my Mother. From prior to her departure til after her departure, Mr. Scales offered me care, concern, and excellent service. From the preparation of her body for final viewing to the graveside ceremony of which I had never witnessed before, was Class A-1 service. I am so thankful to Mr. Scales for the pride he takes in his work, and the spirit of excellence in which He commits to operating in. When you go to Dan Scales Funeral Services, ask for Dan Scales himself to receive this highest level of service. read more

I used Dan Scales service for my father. I had seen his work before so I knew that I would use him.. He made my father look so good. We also used him for my bother. Pleased both time at the way my loved ones looked. Thanks to Dan Scales and Roland (emloyee of Dan's) read more

My father had passed away four years ago and Dan Scales Funeral Services is a small family business that attended to all of our families needs during a very emotionally stressful time. My father was cremated and they set up all services from flowers to a Catholic Mass with very thoughtful details. There prices were very reasonable and the staff was understanding. read more

An event I never imagined having to partake in, let alone, facilitate. Planning and preparing to lay my beautiful Grandmother to rest was the unimaginable. One thing we did know was ... we were in good hands with Dan Scales. The one thing we didn't know was that an Angel by the name of Andrea would get us through. Her skills, knowledge, and sense of humor in such a dark time was extraordinary. Thank you Andrea for such excellent service. Thank you Mr. & Mrs. Scales for supporting and being a staple in the community. When you're lost, the kindness and empathy in people supporting you through a difficult time is priceless. With my sincerest gratitude, thank you Andrea & the Dan Scales family for our excellent service. In Loving memory of Mama, The Trotter Family read more

I came from out of town and Mrs Scales showed a great deal of compassion, patience and understanding to my sister and I, during this time of mourning. She put both of us at ease and even went out of her way to speed the process of the necessary official paperwork, which made working with them easy during this trying time. Would use them again. read more

They were very helpful with the planning and the funeral. One of the staff did a but extra when giving the instructions for viewing the body but I chalked that up to his previous experience. Everything was fine until following up about the remains. When a family member called with a question, one of the staff (I believe it was a director) was exceptionally rude and unhelpful. Considering the nature of the business and the emotional status of family members reaching out, you'd expect a more respectful and helpful response from the staff. It was disappointing to say the least and unnecessary. Hopefully this is not the norm in how they deal with customers. read more

When we cooked mom it cost $800, that included the urn Don't really know how that stacks up with others in the area read more

Dan Scales Funeral Services - Funeral Services & Cemeteries Near Me - Pittsburg, California

Andrea was the best funeral director. She really treated us like family. Andrea was very knowledgeable, professional and caring throughout our difficult time. She went the extra mile and checked in on our family after the service. Thank you to the entire Dan Scales Staff and especially Andrea for first class service. read more

I have done business will Dan Scales for last 17 years or more , always receiving excellent service However this time around I had the privilege of working with Andrea, our baby Sister was not made up to our pleasing and she was so kind in explaining the process, of darkening of the skin, but still helped us going above and beyond add finishing touches and accessories, It made all of our hearts glad, working with her has been a complete joy, Thank you for such a compassionate employee. read more

Dan Scales Funeral Services - My Sister Renda - Funeral Services & Cemeteries Near Me - Pittsburg, California

On 1/10/2021 I lost my husband and didn't know who I would reach out to. I remembered a gentleman on my FB page worked for a mortuary and I reached out to him. Ronald Wiley was simply amazing. Being that I don't live in the area; he provided professional service by phone. He walked me through the different options. Ronald notified me every step of the way. Once my husband was in his care I knew that he would be layed to rest comfortably. The day of the service Ronald came to the venue early and made sure everything was set up appropriately. I am grateful for Ronald and his professional service. Thank you to Ronald Wiley & The Dan Scales Team. read more

My 24 year old baby passed away from a car accident and full neglect from the subacute highlands hospital placed my son in which was alameda hospital. Okay so I calls Dan Scales to help me prepare for my son's funeral. I will never use this funeral home ever again and I advise you to strongly reconsider. I asked them to cut out like at least 6 or 7 of my son dreads they gave me only 2. Not were they only rude to my family but also rude to my sons family. Every since Dan Scales has thrown the towel in, Dan should've considered throwing the towel in all the way.. The people who he has working for him now, are not the ones to do business with period. This director was Very unorganized, they had no ushers were leading the guest to where they should've stayed seated. I purchased a signature book they never had it out in viewing site for people to sign it, and the director didn't even direct any guest to the signature book to sign, so now I just have a cheaply made signature book with no names or writing in it periodt. At the re-path everybody was asking me and wondering why wasn't the book out to sign. Most funeral directors greet and direct the guest to the guestbook to sign so that I can have for a memorabilia and also for me to send thank you cards to everyone who came and participated. The director was sitting at the desk, with other task he was completing for maybe another funeral because he damn sure wasn't doing anything for my son's funeral. His attention was not on my family or the guests at all. There was a huge group of guest standing near the front desk talking very loudly. It was the funeral directors job to guide the guest to their seats. Dan Scales I would've done things a lot differently, had I known things were gonna go all the way left. I constantly asked for the director to please give me the number to call for the doves for weeks, never got that number, so guess what?...We never got any doves or butterflies to release on the day my son was buried. We had an entire month for planning. We were charged full price for limo even though they never gave us a ride to the cemetery which is one of the reasons why we paid the fee we did. They were suppose to pick us up to drop us off at the funeral home, after the service they were to take my family to the cemetery, and then from the cemetery they were suppose to take my family home. Something came up so we couldn't bury my son that same day so for that matter we should not have been charged that full price but we never got any monies back. The director didn't have nothing ready, no books or binder was ever shown to us, except for 1 little booklet of caskets and they didn't show us all the other booklets. I just bought my son's casket elsewhere. I guess only the one he felt like bringing down the stairs.. Every time he went upstairs it took him forever to "run" and go get whatever else we needed to be buying. On the second scheduled appointment we met to talk about the rest of the plans and what else we as my son parents needed to do once this meeting was over. He continuously kept on running up and down the stairs because he never had his stuff together, very unorganized, in which I felt like we should've talked about all this once I released my sons body to you in the very beginning on the second meeting. He never gave me a list on things I was suppose to buy for my son to be buried in, until a week before my son's funeral and y'all know if you have a suit custom tailored made for your loved ones, it takes 6 weeks. My sister reminded me on what I needed to purchase for my sons funeral because the director damn sure did not. I was so far gone and not in the right mind but I knew the director we dealt with was on some get over type stuff. I absolutely was not in my right mind. I couldn't think straight at all. He the "Director" knew that, he played on that and when he knew he had us, he took full advantage of us during a state of vulnerability. I was still grieving as this man was getting over on me and my husband, robbing us blind and nickel and dining us to death with all these hidden fees, when initially he gave me and my husband a price for $3.2k, he stated to me that was the highest package with everything included but later on here come the fees for which was another 2k more worth of fees. I would not recommend anyone to go to this place if they lost their loved one. Also they could've did a better job on my son but they were too busy trying to rush the process. Be Careful of these funeral homes that don't mean you or your loved ones well. I would never recommend anyone that I know to these Mungry honeyvvvv Mf's...I do have pictures but their personal. If I could give them negative stars I would. read more

Caring, professional, gracious and unwavering commitment to excellence were the attributes Mr. Scales exhibited when I retained his services following the passing of our nine year old beloved son.  Losing a child is wrong on every level.  The heartbreak, emotional trauma and ferocious pain that I experienced as a father after my son's loss was savagely devastating and indescribable.  However, God directed my steps to Dan Scales Funeral Home where He made Mr. Scales available to help ease my pain and sorrow.  Mr. Scales and his wife, Brenda, were very compassionate and showed us much love as they guided us through the process.  We connected with Mr. Scales on a spiritual level and the things he said to us could only have been from a higher power speaking directly to us through Mr. Scales.  This was a confirmation that God sent us to him for a purpose.  This purpose was fulfilled because we received much more from Mr. Scales.   Mr. Scales is an expert at his trade. His prices are reasonable and he is committed to excellence.  Make no mistake.  Dan Scales Funeral Home will offer you nothing short of excellence. I most humbly recommend him to you. You will not be disappointed. I guarantee you that. read more

My name is Sharlene Greene, for the first in my life I had to make funeral arrangements, well I must tell you, Dan Scales did the job, they walked me through it all every step of the way, the dressing, the make up, the service, they where there to comfort me, unbelievable for someone they knew nothing about, they treated me as family, I've been apart of many family services where I played a big part in it, but when it came to my Son Hakeem is when I welcome Dan Scales as my family, again thank you Dan Scales Crew, you're the greatest read more

Andrea Blackwell...1st class! Dan Scales Funeral Services did a remarkable job, from picking up my mom's body, to the actual funeral services. Everything was handled in a very professional yet family felt manner. I would use their services again without hesitation. Thank you again for a job well done. Michael C. read more

My family have personally used Dan Scales Funeral services for my mother, 2 siblings and my brother's mother inlaw. Dan and Brenda Scales always serve in excellence. Making the season of bereavement as comfortable as possible for our family. Scales and staff are very personable and met our every need. As a deacon, I've also served on home going services for other families at churches where Scales Provided his services and the family of the deceased were always pleased. Losing a loved one is the most difficult time you will ever face in life. I can't say enough about how Dan, Brenda and staff made that season a celebration of life for my family and other families that I witnessed the use of his services. I will quote Dan "Decent and in order" he says that every time I've used his service or had the honor of serving with him, not only does he say...he operates in it. I highly recommend the services of Dan Scales Funeral services. read more

Danny Scales did a wonderful job taking my mom and preparing her for her home going. Brenda and Danny are family and we felt special even though I am sure they treat everyone this way. My mom looked so beautiful and peaceful. The Scales provided a musician and step in for pallbearers and added to the service with his own soft caring kind words. When my family was hurt and confused, they helped us make it through. I will forever refer Danny Scales Mortuary to any and everyone . read more

My church family, natural family, and I have personally engaged Dan Scales Funeral Services for my grandfather, Superintendent J.C. Manning (as well as other family members), and Mr. & Mrs. Dan Scales did a superb job! They are ALWAYS on time, professional, and in order. He honors the family with his distinctive commitment to excellence, and sincere patience. He is one of the best funeral services in the San Francisco Bay area. read more

They were on the dot regarding the prices of coffins ; reasonable price; great venue but remind them of the FLOWERS !!! Coz it's NOT part of the package !! For a Family that is grieving , this is ONE of the MOST important thing they could give their departing LOVED ONE !!! read more

Dan Scales handled my mother-in-laws funeral perfectly - there were no complaints from my husband's family. We lost our baby son in December and after weeks of broken hearts and thousands of tears, we decided to cremate his remains and asked for Dan Scales to place some of his ashes in two necklace urns for me and my mom. We gave them the necklaces along with the sealant to make sure they were secure. I assumed that they had done this before and when I got my necklace back, I put it on immediately. A few days later, the bottom half of the necklace fell off into my shirt. Luckily it was tucked into my pants that day and I didn't lose any ashes; I was able to screw it back on. HOWEVER, my mother's necklace fell off (because they didn't use the sealant AT ALL) and my son's ashes went everywhere. She was devastated by this. And I was livid. I went home and immediately checked the sealant that they'd given back to us and IT WASN'T EVEN OPEN. I had to seal my own necklace. I thought to call the funeral home and tell them off but figured that there was nothing they could do now. They could never right this wrong. Instead, I hope that everyone who uses them in the future will be sure that they do what they're supposed to do. This is completely unacceptable and a half-assed way to do business with people who have recently lost a loved one. Especially a child. read more

Excellent Service, very personable staff, handles my love one with care, would recommend highly

I came here after the lost of my twins . I had the most incredible experience here. The staff is so friendly and very helpful. Any questions I had they had them . I will recommend them . The prices is sooo GREAT !!! ASK for ANDREA !!! read more

Mr Scales and his staff have buried most of my family. This establishment is top notch. Death is never easy on anyone and Scales is very easy to work with. He is professional, consoling, personable and a perfectionist. I wouldn't take my business anywhere else. read more

If you're reading these reviews first off I'm sorry if you've recently lost or are losing someone you love. Going through that myself I know what you are going through. It was a tough and emotional time but we made it through it and if I could offer you advice I would definitely recommend Dan Scales Funeral home. I cannot say enough about their expertise, professionalism and reassurance. They guided my family through one of the hardest experiences of our lives and we will be forever grateful. After calling several other local places we were considering having my father buried without any kind of service and doing a memorial at home because of cost. Then we called Dan Scales Funeral home who was referred to me by a cemetery director. One of the best calls I ever made, they were not only compassionate and caring people they were reasonably priced. My fathers service was beautiful and they took care of everything for us. The funeral home is really nice and it looks like they just renovated. They don't advertise much but please don't hold that against them, I think that's what keeps the cost down. Again, I would highly recommend them to care for your loved one. Thank you. Julie C read more

We want to personally thank Dan Scales funeral home from the bottom of our hearts for the care, professionalism, and respect they showed towards our father and our whole family. They were honest, caring, friendly and affordable. They walked us through each step and guided us as went went through the tough and emotional process of preparing for a funeral. I spoke with Eric the owner on the phone the day before my father passed away and he was compassionate, informative and reassuring. After talking to him I was relieved and had a weight lifted from my heart that when the call needed to be made I'd have a place to ask Hospice to call and know that my father was going somewhere where he'd be taken care of and that we could afford when it came to the next steps. The night my father passed away two strong ladies came to our house from Dan Scales Funeral home to pick my father up, they were caring, respectful, gentle and discrete. The next day we met with Andrea and she was amazing. She was knowledgeable and understanding of my fathers wishes. She has a great personality, she was honest and easy to get along with. She made us feel like we were family. My dad would have really liked her. She also had a great contact for flower arrangements that saved us a lot of money and looked top notch. Everyone was impressed with how beautiful the service was. During the service she welcomed my family in, handed out funeral pamphlets, pinned boutonnières, played our video and instructed the Paul bears on what to do. She was crucial to the funeral going smoothly and it went off without a hitch. She truly is amazing and I hope she knows how grateful we are for her assistance in this trying time. We also met Roland he came in and introduced himself, he was the gentleman that prepared our father for the service and viewing and he did a great job, our father looked so peaceful and at rest. The evening before the service he also assisted us in placing potted wrapped flowers around the casket and room that my father wanted people to take home and plant. He has a good eye for balance and beauty, he was friendly, funny and kind. Roland also drove my father to the cemetery in the most beautiful white Cadillac hearse with my dads flowers outside on top. And after the gravesite service he directed the Paul bears to remove their gloves and to place them and their boutonnières on the casket. He had also handed out flowers from the spray to all the family to place on the casket as they came up. Thank you Roland for your guidance on etiquette and your kind heart. The whole service although it was something we'd hoped to never have to go through, turned out to be a smooth and seamless process thanks to Dan Scales funeral home. Also the funeral home was recently renovated and was clean, nice looking and beautiful. The place held about hundred people no problem. Thank you so much everyone at Dan Scales for all of your assistance and the care of my father. And thank you for also being affordable and not taking advantage of the emotional situation we were in, allowing us the opportunity for a much nicer service than we could have ever imagined we could afford. Thank you again and God bless you all for what you do. Sincerely, Lisa Cooper B read more

Dan scales funeral parlor was so professional and compassionate during our time of need. Thank you so much for providing an amazing service for our mom Rosario Perez. Our family is forever grateful. read more

During a difficult time Dan & Brenda were a breadth of fresh air. It is difficult losing a Mother. Mom was staying with my Brother while I was out of town. After the police arrived and released mom back to the family, Dan arranged to have her body picked up. From that minute on Dan was patient and respectful of our family as we grieved, When I arrived to make the arrangements, Dan and Brenda helped us through the process while we shared stories. The service was held in their chapel which accommodated all of our family and friends. Mom looked like herself. I was pleasantly surprised when I saw her lying there. Thank you Dan for the wonderful care you demonstrated during a difficult time. read more

My family and I used Dan Scales funeral services when my mom passed this July. We worked directly with Andrea who went above and beyond to make sure every detail was taken care of. We have a very big family and wanted to have my moms services at a larger venue. Andrea was a huge help with her recommendation. She also helped us order the flower arrangements which came out perfect. It was a beautiful service and stress free all thanks to Andrea. We also brought in cremation necklaces that they filled for us. We couldn't be happier with their services and extremely thankful for all of Andrea's help. I would definitely recommend Dan scales funeral services to anyone who has lost a loved one. read more

My father passed away recently. We dont have life insurance. Dan came picked up my father and was very helpful in cheering my mother up a bit. We were told that he would give us a fingerprint and an urn word from his mouth. Now a couple days later we called back all that nice guy stuff was out the door he was charging us left and right for every single little thing. Things he did not specify before so now instead of an urn from dan I'm buying my own! Now instead of getting necklaces from him I will be buying and FILLING 6 of them. Instead of having my father's finger prints I'll have to find his baby prints from 50 years ago hopefully they'll have them somewhere. Oh yea and instead of him bringing my father's ashes to us we have to go pick them up. I called dan scales yesterday and the lady that answered the phone said "yes we are open on the weekend" now this morning I call and she says "by appointment only" I told her the situation that yesterday I called and someone said I can come this morning. She says I'm sorry but I don't have any appointments scheduled.. I just want my dad home now I have to wait till Tuesday AFTER WORK @3PM TO get my father. Thanks dan scales for everything you charged us for. read more

As a company Scales is THE BEST! My family has known Dan Scales (the man) since he's owned the company for about 20 years now. So when it came time for my dad to be funeralized, Dan Scales (the organization) treated me with the utmost care. Dad passed away two days before Christmas, so when I contacted Scales I was put in direct contact with Andrea. Andrea treated me and the family very professionally and humanely, like we were HER family, and that was really nice! She knew we were distraught and gently directed me with all of the things that needed to take place. She handled all of the details and kept me informed as to what would be going on, particularly with the holidays coming up. Andrea covered all the details, costs, and practicalities of what could occur and worked with us closely to get everything done. Her professionalism and care cannot be overstated, and I highly recommend Dan Scales at Alta Vista to take care of your loved ones. read more