The whole staff at Diablo Valley are so caring. They have handled several of my family members,…read moreincluding my father. His service was perfect and I could not ask for a more loving group to care for him. Diablo Valley is one of the few family owned Funeral Homes left in the area and their dedication to families shines.

Bari and Casey are just terrific and kind. My mom passed away yesterday on a holiday and they had…read morepeople on staff to help us. My dad had a funeral policy done out of state and they are helping us work through the claims process for that as well. A really wonderful company.

Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

Diablo Valley was there to help me and my son at the darkest time of our life. They were…read moreprofessional and caring, and explained everything in a simple understandable way. They made us comfortable and allowed us th share information about our loved one, through our tears. They cared, they listened, they paused paperwork at times, and we completed everything with ease. Casey was "Amazing", and truly seemed to care. She made follow-up calls to ensure we were OK, and said not to hesitate to call for questions or support. They made us so comfortable that it felt like family. Thank you Diablo Valley

Higgins Funeral Home…read more We are deeply grateful to Higgins Funeral Home for the compassion and dignity they showed our family during the loss of our beloved mother. A very special thank you to Mila Valdivia. She guided us through the funeral arrangements with kindness, patience, and genuine care. Because of her, we were able to honor our mother's beautiful life in a meaningful and peaceful way. With sincere appreciation, Mirna Gomez Nunez

I have nothing good to say about Higgins Mortuary after my recent experience. Too many things to…read morelist and how I was treated. Then the day I went to pick up my Husbands remains and that was another big issue. Then I bring my husband home with me and I took his remains out of plastic box which was covered in a purple velvet bag. The piece that locked the lid down was ducted taped together. Couldn't give me a new one but a used one/broken one. I filled out the survey they sent and asked for the manager to call me. Didn't happen. Then I called and spoke to someone and asked for Managers name (Marisol) to please call me. Didn't happen. Then I sent an email asking for Her to call me. Didn't happen. Horrible Customer Service And obvious they don't care And forced to now give you one Star.

Wonderful one place for everything. Service, burial and reception all in one spot. No driving from…read moreone location to another. Very well organized. Only exception is they no longer allow mariachi to play. But all in all Great place!

Why isn't the part of the cemetery that is across the street in the older section neglected? we…read morepaid the same amount of money to bury our loved ones at Holy Cross too. you people should be ashamed of yourselves. if you can afford all the stone benches and waterfalls then you should be able to put that money tow cleaning up and showing the respect to the families who have their loved ones in the old section. Show some respect!

I thought I was dealing with Bay Area Cremation - Brentwood. I kept being referred to a Mike Rock…read morewho is in Sacramento. He quickly took my money and established a life policy with National Guardian Life Insurance Company. I kept asking for information from Bay Area Cremation as to who to contact when death occurs, etc. but never received anything. Once he referred me to National Guardian Life who has nothing to do with it except to pay the proceeds of the policy to Bay Area Cremation for their Services. He then told me that someone would call me within 24 hours and nobody did. Luckily, I cancelled the policy within my 30 day cancellation period. I haven't received my refund yet, I sent a letter to Bay Area Cremation at their Brentwood address and it was returned as Undeliverable. I believe that Mike Rock is nothing more than an insurance agent. BEWARE!

This family own and operated business goes above and beyond expectations. We lost my grandfather 11…read moreyears ago and used their services and had the same exact experience. Death is never easy on anyone and there is a lot of emotions good and bad tied to death of a loved one. Recently loss my grandmother and I knew they were the first people I would call to start the process of following her wishes to be cremated. Danielle, Hailey, Becca and Trey all made the experience just as conforming as it was with my grandfather. They explained thoroughly the process in detail as well as reinsured and updated when my grandmother arrived to their facility safely. They brought calm and peace to what is probably the toughest time for me personally given my grandmother was like a mother to me. This team and business respects people from all walks of life along with their customers beliefs in culture or spirit working collectively with your family to carry out any wishes your loved one had. Obviously there are some protocols that they have to oblige to during the pandemic but never less did it take away from great service they provide. Im truly thankful for them, their professionalism, guidance, respect and honor goes above and beyond any expectations you would have. Its with my highest recommendation that this family owned business is your FIRST and only choice for your family member or loved one. The CABAN OHANA thanks you from the bottom of our heart and gives you our fondest aloha!

I cannot thank the team at Honor Cremation enough for the care they showed my family during my…read moremom's cremation and memorial process. Losing a parent is incredibly hard, but they handled everything with such a high level of dignity and grace that it truly eased some of the burden for us. Communication: From the very first call, I felt heard and supported. They were incredibly patient with all of my questions and kept me updated every step of the way, which gave me so much peace of mind. The Process: I found their approach to be very modern, transparent, and straightforward. There was never any pressure or "salesy" feeling, just genuine empathy and a focus on what my mother and our family needed. The Memorial: They helped us navigate the details for her memorial with so much respect. Everything was handled professionally, allowing us to focus on honoring her memory rather than worrying about the logistics. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. I also really appreciated the honesty in their business model. I know it could technically be cheaper if they did every single thing in-house, but they intentionally use outside sources for certain steps to ensure everything is handled by specialists. I actually felt like I got more value this way because I knew I was getting the best possible care at every stage. It's also worth noting for other families that they don't have an embalming service; they focus purely on a dignified, natural process which was exactly what we wanted for my mom. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. Thank you, Honor Cremation, for taking such wonderful care of my mom.

Honor cremations is a legitimate organization. My family chose Honor Cremations and had a…read moresuccessful Cremation and Memorial with them. Customer service: 5/5 Value: 3.5/5 Execution: 5/5 From a service standpoint, they excellent. The team is available 24 hours via phone and text. For the majority of my work with them, they were extremely responsive, had good pass downs between shifts and team members, and worked to meet all our needs and timelines. They never pressured us into anything or upsold us. They just wanted to support whatever we needed. My family needed an expedited cremation and memorial all within a week of my family member passing and Honor Cremations was able to make that happen and get the paperwork done with the county in that timeframe. Honor's paid casket option was cheaper than other crematories and was a very nice, presentable casket. Honor does not embalm in house but has embalming providers they can work with. The only reason I would hesitate to select Honor again is because other crematories were more cost effective (up to $1000 cheaper for our package selections), but Honor did what they could to reduce costs and provide flexible options and offerings. I wouldn't hesitate to recommend them to others if service and empathy is a top priority.

On August 4th, my family suffered the devastating loss of my brother and trusted Diablo Valley…read moreFuneral Home to prepare him with dignity and respect. Instead, we were met with shocking negligence. The embalming was done incorrectly, and at his funeral there were flies on his body and a foul odor so strong that even masks couldn't block it. Guests were visibly uncomfortable and left questioning the care he received. Afterward, the funeral home admitted the embalmer hadn't done the job correctly and that my brother still needed more time to be prepared -- yet they never told us beforehand. This robbed us of leaving our last memory with him in peace, turning it into something even more painful and traumatic. This was more than a mistake; it was a profound failure to treat a human being with the basic dignity he deserved. Their negligence has left us still living a nightmare, deepening our grief and leaving a wound that will never fully heal.

My father passed recently and the good folks DVFH was there every step of the way. The staff showed…read moreprofessionalism in all aspects of the process. From escorting my father, to his final viewing, cremation, and lastly support in getting the perfect military honors. My family (especially my mother) felt supported along the way during this hard time in our lives. Ask for Rose R. and tell her T sent you :) She will get you and your loved one managed correctly.

Despite the difficulty of needing to start this process for my mother, the service for her was…read morebeautiful. There was staff shift in between planning and so we needed to ensure communication was streamlined and I felt that Patrick took care of everything without issue. Greatly appreciate the compassion and efficiency the staff made this process

Unfortunately had to come here for a double Covid Funeral. Located in the historic part of…read moreBrentwood, it's Very Quaint. It's 2 older homes combined with an overhang for the elements. Unable to see the indoor area again due to Covid. No bathroom available at this time. No outdoor seating available. They did a beautiful job presenting our family members, photos & flowers. Video Slide show was well put together. It was held outdoors under the overhang area with 2 hour total time. Was advised 15 or so people allowed for 30 minute time periods. Easy for friends & Family to stop by, pay their respects and leave since it was held in the center area of the funeral home. It was nice that the Immediate family members were allowed to gather longer since it was safe and distanced.

Buyer beware. This is not a funeral home. It is a funeral service. There is no showroom. It is…read morea one woman operation who is not completely informed about California Law. You might save a little money here, but it isn't worth it. You will not get the respect you and your loved one deserves. She doesn't always answer her phone so you have to leave a message. Also, she doesn't always return your call. It took 8 weeks to get my daughter's ashes and a birth certificate. Unacceptable!!!!! She had all kinds of excuses why she couldn't go to the crematoria and pick up my loved one. Most funeral homes have employees to do these errands. Don't be fooled by her sweet demeanor. She caused unnecessary pain during this grieving process. Total lack of communication skills. Read the reviews people have written. Go to a real funeral home with an actual showroom and people who care.

My 91 year old father has been trying to contact Sharon Mace since July 2014, and it is now…read moreOctober 2014, and no return calls. He has already paid for his cremation and needed all the paperwork and all his questions answered, has left over 12 messages, and I have left over 7 messages, and nothing except 1 time when she told me in early Sept. that she had it all on her computer and ready to e mail us but she never did. Will be contacting the Department of Cemetery and Funeral Bureau of CA to file a formal complaint against A Special Touch