The whole staff at Diablo Valley are so caring. They have handled several of my family members,…read moreincluding my father. His service was perfect and I could not ask for a more loving group to care for him. Diablo Valley is one of the few family owned Funeral Homes left in the area and their dedication to families shines.

Bari and Casey are just terrific and kind. My mom passed away yesterday on a holiday and they had…read morepeople on staff to help us. My dad had a funeral policy done out of state and they are helping us work through the claims process for that as well. A really wonderful company.

Despite the difficulty of needing to start this process for my mother, the service for her was…read morebeautiful. There was staff shift in between planning and so we needed to ensure communication was streamlined and I felt that Patrick took care of everything without issue. Greatly appreciate the compassion and efficiency the staff made this process

Unfortunately had to come here for a double Covid Funeral. Located in the historic part of…read moreBrentwood, it's Very Quaint. It's 2 older homes combined with an overhang for the elements. Unable to see the indoor area again due to Covid. No bathroom available at this time. No outdoor seating available. They did a beautiful job presenting our family members, photos & flowers. Video Slide show was well put together. It was held outdoors under the overhang area with 2 hour total time. Was advised 15 or so people allowed for 30 minute time periods. Easy for friends & Family to stop by, pay their respects and leave since it was held in the center area of the funeral home. It was nice that the Immediate family members were allowed to gather longer since it was safe and distanced.

I thought I was dealing with Bay Area Cremation - Brentwood. I kept being referred to a Mike Rock…read morewho is in Sacramento. He quickly took my money and established a life policy with National Guardian Life Insurance Company. I kept asking for information from Bay Area Cremation as to who to contact when death occurs, etc. but never received anything. Once he referred me to National Guardian Life who has nothing to do with it except to pay the proceeds of the policy to Bay Area Cremation for their Services. He then told me that someone would call me within 24 hours and nobody did. Luckily, I cancelled the policy within my 30 day cancellation period. I haven't received my refund yet, I sent a letter to Bay Area Cremation at their Brentwood address and it was returned as Undeliverable. I believe that Mike Rock is nothing more than an insurance agent. BEWARE!

This family own and operated business goes above and beyond expectations. We lost my grandfather 11…read moreyears ago and used their services and had the same exact experience. Death is never easy on anyone and there is a lot of emotions good and bad tied to death of a loved one. Recently loss my grandmother and I knew they were the first people I would call to start the process of following her wishes to be cremated. Danielle, Hailey, Becca and Trey all made the experience just as conforming as it was with my grandfather. They explained thoroughly the process in detail as well as reinsured and updated when my grandmother arrived to their facility safely. They brought calm and peace to what is probably the toughest time for me personally given my grandmother was like a mother to me. This team and business respects people from all walks of life along with their customers beliefs in culture or spirit working collectively with your family to carry out any wishes your loved one had. Obviously there are some protocols that they have to oblige to during the pandemic but never less did it take away from great service they provide. Im truly thankful for them, their professionalism, guidance, respect and honor goes above and beyond any expectations you would have. Its with my highest recommendation that this family owned business is your FIRST and only choice for your family member or loved one. The CABAN OHANA thanks you from the bottom of our heart and gives you our fondest aloha!

Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

Diablo Valley was there to help me and my son at the darkest time of our life. They were…read moreprofessional and caring, and explained everything in a simple understandable way. They made us comfortable and allowed us th share information about our loved one, through our tears. They cared, they listened, they paused paperwork at times, and we completed everything with ease. Casey was "Amazing", and truly seemed to care. She made follow-up calls to ensure we were OK, and said not to hesitate to call for questions or support. They made us so comfortable that it felt like family. Thank you Diablo Valley

On August 4th, my family suffered the devastating loss of my brother and trusted Diablo Valley…read moreFuneral Home to prepare him with dignity and respect. Instead, we were met with shocking negligence. The embalming was done incorrectly, and at his funeral there were flies on his body and a foul odor so strong that even masks couldn't block it. Guests were visibly uncomfortable and left questioning the care he received. Afterward, the funeral home admitted the embalmer hadn't done the job correctly and that my brother still needed more time to be prepared -- yet they never told us beforehand. This robbed us of leaving our last memory with him in peace, turning it into something even more painful and traumatic. This was more than a mistake; it was a profound failure to treat a human being with the basic dignity he deserved. Their negligence has left us still living a nightmare, deepening our grief and leaving a wound that will never fully heal.

My father passed recently and the good folks DVFH was there every step of the way. The staff showed…read moreprofessionalism in all aspects of the process. From escorting my father, to his final viewing, cremation, and lastly support in getting the perfect military honors. My family (especially my mother) felt supported along the way during this hard time in our lives. Ask for Rose R. and tell her T sent you :) She will get you and your loved one managed correctly.

My father-in-law was recently laid to rest here. It's a beautiful place and is well maintained. The…read moremanager was very nice and made sure we were very well accommodatedon the day of the burial. I'm glad we ended up going with this cemetery instead of the one in Brentwood (which has horrible reviews).

Well, this ain't the place I would even want to review but the lady Joy was so nice and…read moreaccommodating and my son is here now but I like to visit him often I Miss him Thankful to Oak View and also Higgins for helping me send my boy off Right!Respect to all those gone too

Tina has been extraordinarily helpful in the process of selecting locations, setting up the…read moreservices and designing the memorial plaques. There are so many options available and we are very pleased with what we ultimately chose. I felt that the pricing options were competitive with other options. The day of service and urn placement was very emotional, and the staff was so kind and compassionate. I felt very cared for.

Nothing but that's to be expected after all look at where your at…read more I bought a plot there several years ago when my husband passed a few years ago I told them I was not going to use them so when I bought them they told me that the company would buy them back for the price o paid but when I went to do that they told me they would not do that I was a bit miffed so now I have 2 garden crypts that I need to sale no problem just frustrating

If you have to be interred, this is the place. My Mom wanted to set up her and my Dad's funeral…read morearrangements so that when they go, we don't have to pay for anything other than the flowers, reception, etc. Located at the top of the hill in Sunset View Cemetary, this place impressed. They have views of the San Francisco Bay from the Bay Bridge to the Golden Gate. You walk in and the ceilings are super high, so there's a grandness to the place. I have no idea how they still have open spots, but Mom got one in the Oak Room, near a plant which I thought was great because she loves plants. Claude was able to do all the paperwork in half an hour and off we went. Mom and Dad didn't want to do any financing and wanted to pay cash. Here's a tip, bring your checkbook or actual cash, or else you'll be hit with a crazy processing fee of almost 4%, which would have equaled almost $500, just to use a credit card. Save yourself that fee by being prepared. If you need to make your arrangements, you can't do it online. They want you to come in and do the paperwork, but it doesn't take long.

They list their hours as 24 hours a day. Don't plan on visiting relatives or putting flowers in…read morethe building because they lock people out with no attendant on duty. There is a machine to leave a message but once you've arrived it is too late to make other plans. We arrived from the South Bay with flowers for my grandparents- couldn't get into the building. If you plan to close this business at least figure out a way to let people know. Very disappointed in this business!