Rob is an amazing insurance agent! He saved me a lot of money when I moved my home, auto, and live…read moreinsurance over to him. He and his team are always super responsive and helpful on the phone when I have questions. Highly recommend!

Lisa and Dawn have been exceptionally helpful in getting me the best auto loan for my cars. They…read moreare diligent in there follow through and have friendly customer service. Thanks y'all!

State Farm reached out and addressed my issues - so I am updating the post…read more Had to deal with a loaner car from an accident with an uninsured motorist. State Farm straightened the issue out - which I appreciate.

Since I was transferring units in my apartment complex, I thought it was a good opportunity to…read moreexplore my options. So, I went on the State Farm website to try to get a quote, etc., and one of the questions was whether I had ever had damage at an apartment I lived in, regardless of whether I filed a claim. I answered yes, as back in May 2024, my then-apartment was flooded due to negligence/incompetence by the tenant in the unit above me. Answering truthfully then caused the website to say I couldn't continue and my quote request/information would be passed to a nearby agency. From past experience, I know these agents are aggressive when new business opportunities arise and call immediately, so I wrote "do not call" on the contact form. So, instead, I got a text shortly thereafter about my quote being routed to this office and a "check-in" from an agent at this office named Morgan. I didn't respond to it as I had other things to do at that moment and went on with my business, which included going to an afternoon movie. So I'm in the movie, and at 5:04 PM, after hours, I get another text from this guy. "Do you have a few minutes to chat?" at the end followed by his name and a smiley face emoji. Again, I ignore it. I don't do business after 5 pm. The next day, I'm busy with move in and move out stuff and haven't responded. This guy texts again, at the end of the day, about working on the quote, he needs a few details. I text back and say yes, but not right now. That 2 unsolicited texts near or after 5 pm are not any better than incessant and repeated phone calls. He texts back a few minutes later apologizing, saying it's been a busy day. He needs to know more about the claims for water damage, ie the nature of the incidents and was it from an appliance, or weather. I texted back in a few minutes; I explained that the water damage was from 2 years ago at my previous Austin apartment. 2 incidents, one being due to my directly upstairs neighbor not knowing the basic life skill of how to use a washing machine, water was pushed backward in the pipes to her water heater, which overloaded and came down the pipes into my water heater, flooding the entire apartment. The other, a few months later, was a buried pipe outside getting blocked, affecting multiple units in the complex besides mine. Then I said I was merely answering the question honestly on the website and expressed dissatisfaction over having to jump through these hoops caused by answering the question honestly when trying to do self-service. I thought that would be the end of it until Monday, but no. This guy texted on Saturday, saying he is in the office on Saturday too. What a hard worker, aggressively trying to get my business. Another text outside of business hours, distracting/disturbing me while I'm with my friends and relaxing. He says that because it was a claim, they have to review it and submit the information to be reviewed by the back-end team. To be reviewed and sent to another team to review, LOL. He's going to take it and add it so we can get the quote set up. Pardon me, what are you going to review? Do you want pictures of the entire floor of that apartment covered in water? Water going out the small crack in the doors because there is so much? And I'm no longer with AAA. but I still have all the claim information stored in OneDrive. Do you want that too, for you to review for your back end team, Morgan? I reply with a no thanks, and a plea to discontinue the texts. Then went on a diatribe. The continuous after-hours/not business hours texts are disrespectful to my privacy and time. And this thing about the water damage at an apartment I HAVE NOT LIVED IN SINCE OCTOBER 2024 seems shady. Particularly since the water damage was not caused by any negligence on my part. I closed with a statement about how, since I was transferring units, it was an opportunity to explore options, but for now I was going to continue with Allstate. A totally ridiculous situation. I feel like I dodged a bullet; if I had gotten renters insurance via this agency, I have a sneaking suspicion they would disappear when I had a claim for something. Aggressive messages to get my business, but nowhere to be found when my home has been disrupted by the negligence/incompetence of someone else. I don't even know why I was routed to this State Farm agency. I'm in NW Austin and these guys are 11 miles away east of 35. Surely there are agencies in NW Austin/or closer. Jake wasn't a good neighbor here. No Aaron Rodgers touchdown dance for Morgan. Whatever the response will be, like to my similar review of this place on Google, is nonsense.

I've had the pleasure of working with Yasmine for several years, and she's been nothing short of…read moreamazing. The trust and relationship we've built over the years mean so much to me. She's always responsive, knowledgeable, and genuinely looks out for what's best for me and my family. It's hard to find someone you can truly trust, and Yasmine has earned mine. I highly recommend her to anyone looking for an insurance representative who truly cares about her clients. The only real improvement that I hope for is that State Farm as a corporation does something to lower rates for current customers and not just new customers. I am truly happy with our agent, Alejandra De La Torre, and Yasmine they are definitely 5 star!!!!

We all know insurance can be a headache but Jake and the team at Ceco Insurance really take care of…read moretheir customers so you don't have to worry. The team is exceptional and my rep, Elizabeth, is fantastic. If you're looking for a team you can trust this is the place for you.

Mr. Simms evaluated our home and auto insurance policies and did some shopping around and found my…read morewife and I some tremendous savings. I highly recommend giving him a call so he can find you some insurance savings.

He goes out of the way to find you the best rates with reputable companies. Each year, he initiates…read moreyour renewal by checking current rates and getting you the best deal. Since I started with Shane, my son, daughter and 2 neighbors currently use him. My oldest son is in the process of switching.

I wanted to give a shout out to Michelle and her team. It was a tough experience losing a new…read morevehicle in an accident that wasn't my fault. Saving up for a brand new car and being able to pay it off quickly. It was such a feeling of accomplishment. I was difficult to handle during the time of the accident. Michelle and her team stuck by my side, reassuring me that things would turn out well. And, they did. The last interaction I had was with Christopher. What a professional and fun experience. Took just a few minutes to get me all set up with insurance again. Highly recommend this office. They stand by your side, thick and thin. :)

Caution This officer…read moreemployed a representative that ran a quote for me then proceeded to open my policy without my consent or knowledge. The representative used my personal information (social, ext) without my permission to establish a policy to which I received several notifications of missing payments/canceled policy notices from a policy I never authorized. A policy that can only be opened with all my personal information which I never provided. A rep called me personally (after being told everything was cleared up) about my missing payment. I explained to her the exact information above and demanded to talk to the Agent responsible for my information being used without my permission and was told "she only speaks to individuals by appointment". You hire and employ individuals that process policies without authorization and you want me to make an appointment.. no. Corporate will here about this.

Great closing experience and round rock, smooth, but quickly very professional if you need a title…read morecompany check them out, Dr. Marc

Have you ever accidentally made a mistake while doing your own taxes?? Well I have and was in…read moredesperate need of some help. I did a little research for some professional tax help in south Austin. I found several places. The first place I called was somewhere kind of close to my home and they said they could not help, but referred me somewhere else. I then called that number and it did not work. Next down the list was another place that did not answer their phone ... I left a message but no return call back. I then called Ruben Ruiz CPA. The staff that answered the phone was super friendly and said they could help. I scheduled an appointment for the next day. I arrived at my appointment and everything went perfectly. They rescued me and helped me solve my issue. Until this point I have never paid for professional tax help so I honestly have no idea how much other places costs. I do feel like the peace of mind that I got from them resolving my issue was totally worth what I paid and maybe more. I worked with Ron Ruiz. He was super friendly and willing to help us out all the way! If you are ever looking for professional tax advice, I highly recommend them. They also have other services as well such as financial planning. I also noticed that they have a North Austin location as well.

I've used Ruben Ruiz for many years. He has proved to be a true professional in reviewing, advising…read moreand going the extra mile. He tracked a true 'bank, IRS error down and Corrected IRS's mistakes. Thanks again Ruben. I've referred family members and friends to use his services.