We have been taking our Japanese Spitz, Tessa, here for about 2 years. Lisa does the greatest job grooming her that I've ever seen. They treat us like family. I highly recommend Dames Bark! read more

Dames Bark Grooming - Pet Groomers Near Me - O'fallon, Missouri

ever since the grooming changed locations from hwy. p to main st, the prices continue to go up. i have a 50 pound dog that was charged $115 with sorry service after they forgot to cut the hair on his face. i went to another groomer with better service who charged $65 for the same dog. dames bark grooming is overcharging prices of dogs grooming and the service has become lousy recently read more

A different lady greeted me at the counter for check-in on Friday. While a bit unprofessional, I answered her questions & dealt with her interruptions. I explained that Jamie, the owner, told me to share any requests at the time of check-in. Such requests along with the experience of sharing said requests: - shorter cut so I don't have to bring him in every 60 days. Defensively, she said there has to be something else that's changed if his hair is growing faster... I clarified, his hair is not growing faster, but I personally don't want to come in bi-monthly, and a shorter summer cut will help him adjust to the humidity. - she proceeded to ask if I still wanted the same Cairn cut around the face... I confirmed yes & added I love when it's full like a lion's face. - the tail length should match body length to which she looked up and asked "as in you want a rat tail?"... I smiled and explained that the last two times he was brought back to have it corrected. - and I requested special attention on his nails because they grow fast. I said his quicks get so long now that he is getting older.. and she rolled her eyes at me. She apologized if I've ever left unhappy and reminded me to always bring dissatisfaction to their attention. She said "we never want you to fix anything at home yourself". I thought she was being sincere, boy was I mistaken. Fast forward to pickup... while signing a mysterious retroactive waiver, I say to my dog "ohh you look so cute, my handsome boy... your face is a bit shorter than normal, but you will get to lay out in the sun now". One minute later, she suddenly tells me they will no longer be taking my dog because they cannot make me happy & are tired of hearing me complain about their work. Baffled, I ask to speak with Jamie directly-- since she is too cowardly to deliver the news herself. I ask where this is coming from... and with the rudest smile I've ever seen, she proceeds to rattle off baseless complaints that I never made. The best one of all, "didn't you just get done telling her that your dog's quicks are too long because we don't know how to cut nails properly?" No, I sure did not say that. All other examples that followed were completely fabricated from the mouth of her unprofessional employee. This was so awkward, so confusing, I was literally stuck in the middle of their he said/she said game. So I try to reason with Jamie reminding her that we've never had issues and the number of dogs that come to her because of my family's referrals. She dismisses me. I continue by defending myself in that when I called to make the appointment, she herself told me to reiterate my preferences at the time of check-in. I willingly apologized if my execution of feedback was misconstrued as a complaint, but in the end, I pay their prices, I wait their schedule, and I tip far better than likely anyone in this area. Even the lady that checked me in confirmed that she encouraged my feedback. Jamie then says she isn't trying to be mean, but she has cameras and it was my tone. Firstly, security cameras do not have sound... Secondly, the lady who checked me in corrected Jamie again to say my tone was not at all bad... and thirdly, it's not about being mean or hurt feelings. Rather, her service is a business transaction and her accusing me of nonsense is bad business. She then said she is willing to start over with a fresh slate. HA. No thanks! Everything I said was taken out of context and even worse believed by the owner without even talking to me... and despite the lady standing there semi-defending me along the way. Jamie, you might be popular enough to make clients feel horrible for NO reason ensuring they won't return likely because you cannot keep up with volume... But as a business owner, you need to be educated on tact & professionalism. Because little did any of us know, my dog was in pain. He was rushed into an emergency surgery hours later. Where is your compassion for live animals who cannot tell you how they feel? My dog isn't a difficult boy, but you are a rude female dog. read more

We dropped our doodle for the second time for grooming. As my husband and I are new to the doodle world. The woman up front was not friendly when my husband gave his request. We got our pup back and they had shaved him down despite our request. I know he didn't have any mats as I brush him frequently. His body and head don't go together ha- lots of stray hairs on his legs and I had to shear some around his booty. We also asked to not have his faces shaved but it definitely was. We did make a call to them to ask what was done and to see if there was a miss communication (since we are learning the lingo of doodle grooming) and the woman who made a call back sounded taken back and inconvenienced at what was said. She said the groomer took only a quarter of an inch was taken off but I'm a hairstylist and I have to say that's not the truth. My checkout process was not very friendly either. Maybe they had a long morning not sure. But unfortunately I will not be returning due to unfriendliness (I felt like it was the end of their day and she was tired-but it was only the start of the day) read more

They always take such good care of my dog! I have a GOLDENDOODLE and he can be high maintenance!! But they love him and take care of him as I would! His haircuts always looks fantastic & are always exactly what I ask for! read more

See all

They are great at getting your pets in quickly and did a great job, for the second time.

Took Louie for a cut and wash last week and loved how good of a job they did! Louie is always nervous going to any groomer but he was super relaxed coming home this time! read more

Jaime is the best! I really struggle with leaving my dog with anybody and have been to a few different groomers with bad experiences. I have had nothing but good experiences here. I am not as nervous dropping her off because I know she is going to be taken care of. She's always done really quick and I appreciate that she works on one dog at a time instead of having your dog for hours and hours. I've also noticed that my dog doesn't get as nervous when walking in here. You even get a cute pic of your freshly groomed pup! So glad I found this place!! read more

Had trouble finding a groomer I was happy with, most would have my dog for 5 hours or more and then I wouldn't be happy with the service. I found Dames Bark by chance because I was the park nearby. I have been taking my dog there since for 2 years! Very fast turn around, 1-2 hours, reasonable pricing, my dog is happy and looks great every time! Jaime is wonderful with her and is very kind! read more