Driver / owner was hired to bring me 2 fan belts I needed for my truck. I was 14 miles away from…read morethe dealership in billings montana. He charged my boss $190 and then wouldn't give me the belt until I gave him the last $11 I had in my pocket rolled the windows up on his suv. What a piece of shit!!! Isn't that considered a for of strong are robbery??

The drive was fine but the driver berated the road i lived on and shamed me even though I told the…read moredispatcher i lived on an easement. Most of the conversation with this person was manipulative and disparaging. When i called dispatch about who owned this company, the dispatcher shut me down and demeaned me and hung up on me. The drive was fine but the people in the business are controlling and manipulative. It is not a local company with local hospitality.

The only way to get a cab in Billings, MT is by reserving a ride prior to needing the ride. No…read moreanswering service outside business hours. You would have better luck with a ride share service.

They charged me 45.00 for a less then 8 min drive at 12 30 at night and I found out later it would…read morehave been less then 19.00 with Uber yellow cab are there's as far as I am concerned I recommend a boy cot on all yellow cab they deserve to be put out of bizzness

Customer service in the FBO has always been at or below average, catering to their own charters and…read morethe jet setters. The new FBO, Beacon, is my new go-to as a SEL pilot and frequent visitor. Much nicer facility, team, and management who cares about customers not jet fuel sales.

Last minute maintenance stop that I expected 2-3 hours was done in 5 min at NO charge. Everyone…read morevery helpful!

Called for a ride said it would be no more than 20 minutes, then 45 minutes passes, then I called…read moreand they said it would be just "a few more minutes," and that turned into one hour and 15 minutes. They arrived 1 hour and 15 minutes after I called. I then did a scheduled pickup, and I was suppose to be picked up at 5pm. Dispatch said it would be no more than 20 minutes at 5pm. I called at 5:30 and they said it would be "just a few more minutes." Then I called at 5:45 and they said it would be "just a few more minutes" and then it turned into an hour. I had prebooked to be picked up at 5 hours before and all they did was lie and give me the runaround. They never offered to make it right when they picked me up. I even talked to dispatch on the two way radio and complained, but I still got to pay full price. Do not, I repeat, DO NOT USE THIS COMPANY!

UGH. If I could give this place a NEGATIVE rating, I would…read more I had a very important meeting to attend in Billings on a Friday. I called about 3 hours ahead of time to "reserve" my car. I had to pay an extra $2 to make the reservation. I needed to be picked up at 10am - to be on the West End by 11am (I was trying to play it safe). By 10:15, I called to check on the status and they told me they were "right around the corner". I called 2 more times after - almost in a panic - before they finally showed up - at 10:45. But, he didn't even pull into my hotel. I had to meet him in the middle of the road. I was p!$$ed. I explained the situation, and the driver said he should be able to make it by 11. Two minutes into our drive, the dispatcher told him that he'd need to make another pickup. He explained to me that with that pickup, he couldn't get me there until closer to noon. UGH UGH FREAKING UGH. OR.... wait! He could charge me another $5 and I could make my ride exclusive. OF COURSE, SIR. I would LOVE to pay you another $5 - on top of my $2 reservation guarantee - to ensure you don't play MR. SCHOOLBUS and pick up 5 other people. FTW. Anyways... he gets me there - with one minute to spare. Fine. I should have called another company for the return.... but look at me - Mrs. Second Chance. I waited for 2.5 hours afterward to get picked up. OVER TWO HOURS. I AM USING CAPS, CAPS, CAPS. YELLING. Never, ever, ever, ever use this company. There is apparently one other cab company in Billings. I'm sure they've got to be at least modestly better than City Cab. PS: Their cars are disgusting, dirty, and look like they could break down at any minute. :(

Made an appointment two days before for an early AM pick up to catch a plane at the Billings…read moreairport. They never showed or returned our three calls. I missed my plane......hard to recommend these losers.

Apparently, they have a policy of checking their bags in 45 minutes prior to the flight. I was just…read morea few minutes past this, and they were not even the least but understanding or flexible to this. Even though I was on my way to an international service trip. Billings is a tiny airport, and there was still plenty of time to get the bags checked int Initially, the Alaska staff said they could reschedule my flight at the counter, but once I got there, they said that I should just call the Alaska help line. This was incorrect, because the Alaska help line directed me to another airline, who directed me to the original travel agent I booked with. It was over 2 hrs of phone calls, which led to the entire trip being postponed by 24 hours. All in all, it was very poor customer service for an issue that could have been easily resolved.

Horizon Airlines the little sister of Alaska airlines have always been a airline of top service. I…read morefly a lot yeah the seats a bit narrow for my wide shoulders but it saves me over the others here in Billings. They deserve to be the airline of Billings they have the same quality of service as big sister and the best part is the beer and wine is complimentary and that always puts me in a good mood for the end destination

Highly recommend! Great communication and on time service. Clean cars with great drivers,…read moreespecially Barry B.

Easy and prompt communication with Spencer (owner). The company has reasonable pricing and nice and…read moreclean cars. Had a wonderful conversation with Barry (our driver) during the drive from Big Sky to BZN. Will definitely use them again when we need transportation in Montana.

Always on time. Always a great ride. Nice vehicle, friendly, great…read moredriver..................................

This was an absolute wonderful and professional ride service!! Barrett was on time, communicated…read morewith me before the trip and shared Montana facts with us on our journey! Would use him again.