Stephen- You are RUDE and CONDESCENDING! This is how to talk to customers that your staff has treated rudely and after inconveniencing them?!!! Are you kidding me?!!!!! How dare you tell me to "please be better and kind" when your employee was RUDE!!!!! Do not accuse me of treating your rude employee without courtesy and respect. HOW DARE you!!!!!!
First of all, NO, most people were not ok with the delay. A group of us stood there talking about how ridiculous the wait was and none of them were happy. They were all upset. I would know because I spoke with ALL of them!!! Since you were there, you too, should know this!!!
You say the "proclaimed 1 hour wait" ummm yeah, can you do basic math? We waited 30 min by the time I came up to the window for an update for the 3rd time! When I asked the girl how much longer she said it would be at least 30 more minutes. What is 30+30??? It's 60. What is 60 minutes? It's an HOUR!!!!!!!!! I was not going to wait another 30 min there and I was not going to drive home then drive back in 30 min!!! That's inconvenient.
Also, you did not call any of the "poor people" to your window to update them or offer them any refunds. Pissed off people were going up to the window themselves demanding a refund. I'm not sure why you feel the need to lie about so many things instead of owning up to your mishandling of a situation and just apologizing.
And you state that we had already enjoyed our other items...did you witness us eat or drink anything to make that statement? That would be a no because we didn't eat the creme brûlée or drink the lemonade (which by the way, you got the order wrong on the kind of lemonade we ordered and gave us the wrong kind) because upon receiving this items my daughter walked them to the car because her hands were cold from the drink and she didn't want to carry them. So they were in the car not consumed yet. So you are WRONG again because we did not enjoy or consume any of the items during the 30 minutes we were waiting outside.
The reason I asked for a full refund on the small order of 6 mini donuts, the lemonade and creme brûlée is because after 30 min, the lemonade was watered down from melting, the creme brûlée was cold and soggy and you didn't have the donuts made yet. On top of that, I explained to the girls with you behind them, that the food I had ordered from another truck was now cold as well. Not only that but we wasted 30 min of standing in the windy cold air waiting and being inconvenienced after being told multiple times that it would only be a couple minutes for the wait...which was lie after lie!!!!!! Then the cherry on top is the fact your employee was extremely RUDE!
The fact you allow your staff to treat customers so rudely and the fact you are publicly replying to me accusing me, the paying customer, of treating your rude staff "without courtesy & respect" and to "please be better and kind" is inappropriate and highly unprofessional!!!! How dare you!!!!! read more