Wanted "Elmo" or the "red monster" for my sons 2nd bday party 7/30/2011. We kept to a schedule for the entire party so we could make sure Elmo would be there to sing happy birthday there with the cake. Timing was everything...which is not easy to do with little ones. Elmo was late... and the party was forced to go on without him. No apology's, nothing. The suit the man wore had stickers/junk on it like he just pulled it out of the trunk. Matted also to the max...and was so disgusting looking our guests told me they didn't want their son close to Elmo, let alone touch it. How embarrassing!
A total disappointment. The owner, Diana never once called to warn us their helper was going to be late, had a problem, nothing! Completely unprofessional.
Another guest said the man looked like he was hung over from the night before....great!
I sent Elmo walking! Not only did I not pay him, he received nothing for a tip.
A complete waste of time, find another more responsible company. read more