Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My husband's special leather loafers needed new half soles. The cobbler showed us two types of…read morequality half soles that could be used. We chose one and returned a day later to beautifully shaped and finished shoe soles. What a wonderful service!

Horrible. DO NOT USE!!! This dry cleaner is the worst cleaner in Hoboken. Not only do they do the…read moreabsolute bare minimum when it comes to taking care of your clothes but they lack any type of customer service. The Associate in the shop is rudest person who only takes care of you if you do "enough" business with them. They ruined a dress I only wore once. The dress came back to me with holes in it. When I discussed this with Skye, they took no accountability for their mistake. When I spoke to the condescending associate about it she told me to return the dress to the store as it's their fault. Then she said they would fix it when you can't! Apparently in Skye Dry Cleaning world this made sense. If you deal with this Associate, just know she's 100% condescending. I spoke to the owner, who was even worse than the Associate. Clearly there is a pattern of abysmal customer service. The owner said that they washed the dress as best they could and once again told me to return it to the store. When I told the owner he needed to compensate me for ruining my dress he said, "no and has a business to run." NEVER use Skye dry cleaning, they're absolutely horrendous.

Absolutely do not go here. They ruined a custom Chanel sweater of mine that they LAUNDERED instead…read moreof dry cleaned. WHY WOULD I bring one sweater in to be laundered when I could do that at home? Huh??? Absolutely avoid at all costs

2023-06-01: I've had several great experiences here over the past 1-2 years and I don't hesitate to…read morerecommend them to anybody. I wear expensive shoes ($400+ Hand made Allen Edmonds Dress Shoes, Wolverine 1000 Mile boots, etc) and these types of shoes get better with age. Part of the draw is that they break in and conform to your feet and can be resoled several times over. They have replaced several dress shoe heels and toplifts for me with good results and, most recently, resoled my Wolverine 1000 mile boots. What I really like about them is they present me options for what type of sole I want to use so I'm really getting the optimal rubber. The factory soles were Vibram but more of a foam rubber that didn't hold up very well to city use so they helped me pick a tougher rubber compound that would handle walking on concrete in the snow and weather a bit better. Totally happy with the results on my favorite pair of boots and the price was very reasonable.

DON't GET YOUR SHOES DESTROYED HERE! I CAME BACK HOME FEELING REALLY INCENSED!!…read more Guys, when I came here I thought I was gonna be greeted by Fernando, a guy who worked previously at a diff place a few years ago and moved here. He has now totally moved or whatever but he used to really go all out of the way with fixing my shoes, once he even trusted me to borrow his shoe expander at home and give him back in a week from this same shop. And he would treat my shoes so delicately and I would even give him a damn good review for his last shop where it was seen by thousands of people and that review was helpful to his business. When I came here, I wanted to fix a squeak on these very special, unique, hard-to-get different shoes, only on the right side. These shoes has glassy-like platform heels with really not too many dents and cracks on the white shoes itself. I would get stopped at the streets all the time for these pair of shoes. This Mexican guy came in from the back, he was very rough with my shoes, CRACKED IT OPEN SO ROUGHLY AND SO SUDDENLY and he added a new dent to my classy shoe and a sorta hole around the sides of my shoe! And I couldn't stop him!! I was so speechless and flabbergasted. The lady at the front (both don't speak English well), sorry to say, but this itself could feed into the problem cos you don't know what she is really communicating to the guy at the back and he just came to me and talking about the material "carton" inside or whatever. I saw the crack, I was so shocked, I showed it to my husband who was waiting in the car and he was saying what's up with the side of the shoe being a lil' gappy and open now, it wasn't like this. I came back in and the lady dared to say it's a pair of old shoes??? Gaslighting me? Some people are so ill-hearted yet acting so sweet and nice...?? She said she can show it on camera, I said, "Show me! I'm not scared!" How can I be scared if I'm telling the truth and the camera was facing HIM so directly and everything was obvious and could be seen. I kept saying don't you guys deal with people's delicate stilettos? She knew she was lying, the guy half the time went to the back out of guilt cos he KNEW he did something wrong with my show and don't even wanna apologize and he wasn't facing me. I was so confused I didn't even know if I should ask him to repair something 2 mins ago that doesn't need to be repaired in my shoe that new / hole gap. Guys, don't get your shoes destroyed unexpectedly in the hands of a stranger. I know I sound a bit fear-mongering, but when it happens, although people consider these things objects or materialism, such a perfect day and just a squeak in a shoe could turn sour.

I have two old Ferragamo handbags that lost their luster. I tried spiffing them up myself and…read morewasn't very successful. Modern Leather in Manhattan was highly recommended. I filled out the paperwork on the Internet and mailed the leather bags to their Manhattan shop. I received a call the day the handbags were received. I gave a credit card number to repair both bags for $150 and $35 shipping and handling. I was told the bags would be returned to me within two weeks. The bags were returned by FedEx and have a glossy luster and shine now. The black bag looks like new and the white is better but not perfect.

Other reviews were so good that I felt very confident in dropping off a vintage bag to have the…read morestrap re-glued and stitched. Unfortunately after picking up my bag I was very disappointed in the workmanship. The stitches are very messy and inconsistent, it is glued together now, but really doesn't look any better. They did offer to re-do it, but I'm afraid that it could end up worse based on the condition I received the bag back to me. Really expected more for the cost. I do not recommend.

Jim's Shoe repair is iconic . I've been going there for over 20yrs . One of the best in NYC. Thank…read moreyou Jim and staff for your years of expertise and great customer service .

Wow I'm so happy with my experience! I walked in CJ helped me and made the entire process so…read moresmooth. He has a good eye. 3 pairs of shoes and a bag. It was ready on time and when I walked in to see my items It was literally good as new. Literally looked fresh out the box. I'm so happy with my experience. Jim's is worth every penny. The customer service is great and they really know their stuff. Thank you Jim's team

this place was cute. lots of nice vintage outfits. i actually ended up buying a cute notepad for…read more3.00. not sure if it was vintage but still cool. service was very friendly too.

What an amazing boutique filled with actual quality vintage items. This store is priced accordingly…read moreas well and has a gorgeous array of things to choose from on clearance. Many thanks to Molly we had such a fun time shopping and you truly made that possible.

UPDATE: Because I very, very badly wanted to avoid having to take Leather Spa to small claims court…read more- which should not be necessary and wastes everyone's time - I agreed to send them back for stretching despite having been adamant from the start about not wanting the boots stretched. What other choice did they leave me after cutting them too small to fit? Well... they gave me zero updates throughout the process and didn't return them until I followed up which seemed to magically happen at the exact moment they were ready. In all likelihood they'd been ready but they didn't want me to see what they did this time, and they were right to feel that way. The boots are now next level destroyed. The leather is scuffed and worn out all over the place to the point where there is a very, very obvious difference between the leather at the foot of the boot and the leather at the shaft which looks like it was beaten with a mallet. But that's not it! They're still two different sizes and still have crooked seams. I've sent photos and multiple messages and no one has even acknowledged me since they returned the boots like that. These are absolute scumbags who know what they did, won't take accountability, won't respond, and won't even credit me for the $318 I paid for them to ruin beyond repair boots that were $1,995 plus tax brought to them in brand new condition. Just scheduled time off from work to go to the court and file a small claim and I am FUMING that I need to do this. I sincerely hope this company goes out of business. You can see from the reviews here how little they care about the work they do to high value and often irreplaceable items and there is no room in this great city or anywhere for a business like that.

Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

Stop what you're doing and go check out this Yayoi Kusama collab. It's gorgeous filled with…read morehandbags and ready to wear that truly demonstrates how far street wear has come. Say hi to Andre (who works here) and chat him up about design. I had an inspired conversation with him about everything from how prep/varsity in infused in the design to our collective POVs on AI.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!