Driving up Gull Road approaching Spring and the iconic Dairy Queen sign draws attention. I went in and ordered a medium vanilla malt and an order of fries, both well done. The staff was friendly as well as busy serving customers inside and with the drive-thru window. The place was bright and clean. read more

I go to physical therapy across the street and whenever I feel good or bad I head on over to get a little treat. Lately it's been Dustin there working his butt off. Every time I go I have not been disappointed. Great customer service and delicious blizzard. Love this place. read more

Dairy Queen Store - French silk pie blizzard - Ice Cream & Frozen Yogurt Near Me - Kalamazoo, Michigan

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If you want crappy service and your food made EXACTLY how you DONT want it, I highly recommend this place. I should have known better from the attitude at the beginning but always trying to give people the benefit of the doubt. Also although there are NO signs that would make you aware of this they do NOT have the equipment to give refunds ( from what I was told by the cashier ). Basically No signs No warning, just No refunds!! Even though I was two orders down and paid cash I couldn't get a refund I had to just wait for Miss Attitude to finish the other two orders to give me what I couldn't get made how I wanted it!!!! What ever happened to ordering food the way you want it, and getting it MADE the way you want it without it being a major issue?!?! What happened to walking into businesses and being greeted by a friendly person? Nowadays it's all attitude and atrocious arrogance. And I don't need or want that when I'm going to get ice cream or any other food or service for that matter!! " Owners please do a thorough investigation of your employees and see which ones are looking out for the best interest of your company. And those who are causing you to lose customers effectively costing you money. read more

I was having a bad day and Matthew the store manager was able to perk me up through great customer service. It was 12° outside and he was able to help me figure out what kind of ice cream shake to get. He suggested what kind of birthday cake to buy myself, and upsold the cheeseburger because I was ravenous. The facility is clean, and the drive-through orders were made quickly! I sat inside to eat my meal and enjoyed the layout. I am not sure why this place has bad reviews because I liked it. read more

I stopped for a chili cheese hotdog with onions and an Orange Julius. The dog was delicious, the Orange Julius on the other hand was a glass with ice and orange juice. I even asked the lady isn't there supposed to be milk or ice cream in this? Her response was "I just follow the instructions on the wall". If you can't make a something on the menu correctly maybe, you should ask for help or find a different job. I have always gotten my orange Julius from this DQ and have never had any problems. I would like to know who does the hiring and training if in fact there is any training. read more

Never even got to order . Went to drive thru on Sunday March 16 about 4 pm . Sat at drive thru speaker for 10 minutes no greeting or nothing . So I go inside to a complete mess very dirty . 1 person working finishes a banana split . Then tell mee she had to go to bathroom . Waited 5 minutes for her in bathroom, then she comes out and goes to drive thru to take their order . Clearly iv been there longer . Don't know if I'll return . read more

Line to the road. We got in line about 7:40. By 8 we finally had made it to the order speaker and they did not let us order. There was about 10 cars behind us also. Not their fault but they could have at least let us order. Shit place. read more

Wow! Wow! Wow! Come on guys. I get that this is a franchise over a corporate location, but the fact that I was thinking I was getting DQ was a saddddd disappointment. The employees were nice, but that was about it. They were out of the beverages we wanted. The fries were stale, cold, and unseasoned. The burgers were pathetic to the point that I paid $8 to throw my food in the trash. Cheap frozen patty, on a stale bun, with a piece of cheese, and two pickles... that's it. McDonalds would have been better and MUCH cheaper. Basically read the other review for any extra advice. My ultimate advice ----- shut the store down, sell the equipment and building, and take it as a loss on your taxes. This is a disgrace to the DQ franchise and I'm sad they carry the same name. Just give it up! read more

DQ closes at 8:00. Pulled in line at 7:55, the car in front of us ordered, got to the speaker at 7:58 and they said they were closed. DQ is the new McDonalds ice cream machine. read more

I wanted a orange dreamcicle. When we got there, there is one person working and one on break. The worker was running around trying to help a family that couldn't make up their minds and kept adding things to their order. This kid did everything he could to make this customer happy. So wifey and I placed our order and BAM he was fast. As he was finishing my order a larger group of kids came in and he was off again. In spit of the kids constantly changing their order this workers smile never left his face. Awesome job and we will be back. read more

This place is a disaster. A pure, utter, unbridled disaster. Where to begin? The building itself is covered in a thick layer of filth. There's no way several people aren't getting paid off to allow this place to remain open because there's absolutely no reason this building should pass a health or fire inspection. The whole place is dirty. There are stains, missing ceiling tiles, water damage, exposed wiring, and just general dust and dirt all over the place. I hope this isn't typical and I just caught them on a bad day- oh wait, I've been here three times and it's never changed. The staff seem utterly miserable- which is understandable considering where they work. They also all look and act like they were freebasing meth when someone decides they wanted ice cream. Just zombified drones who seem incapable of barely comprehending what's being asked of them. I realize that might sound harsh and insulting but there's got to be some reasonable expectation of hygiene and semi-professional appearance when you're handling people's food all day I pray that one of the employees I encountered isn't the manager. There doesn't seem to be one. Maybe the owners left town and just never told anyone about it and the employees just keep showing up for work every day The choices are limited and not remotely on par with other DQ's in the area which is actually fine by me since it means there's less options to give me food poisoning. I really hope this is just a crack den and the dealers stole the Dairy Queen sign from a local junkyard because if DQ is aware of this place and allows them to continue business then shame on them. I've been a few times, hoping it would get better. It hasn't. I'm done. I wouldn't be this harsh if I didn't seriously think this place is a public health hazard. Avoid at all costs. read more

Went through the drive through expecting it to be quick, especially considering there were only two cars in the lot and nobody in the drive thru. We were asked if we could wait. Sure that's fine. 10 minutes later with no response was not fine. Tried talking to the speaker and had no response. Drove up to the front to see one worker talking with a family in the sitting area. I'm assuming that accounted for the 2 cars there. It was a sunny day and the absurdly bad service was comical enough for a laugh so I figure I owe this place 2 stars. It is very unlikely we'll be returning. read more

Funny how there's a guy there on Sundays who always manages to drop change at the window. Never replaces it but I get out of my car and pick it up myself. He sometimes gets the amount wrong as well. Can't accuse, just saying... read more

We were served by Jacob, James, and Eric. They put a smile on our faces with their positivity and devotion to customer service! Thank you Jacob, James, and Eric for the amazing service!! read more

Every time I come to this specific DQ they are out of something that I ask for. Never satisfied with the service. I would recommend looking elsewhere. read more

I was in Sunday night 5/27/2018, Young Black man & Young Black woman they greeted us when we entered, were busy with other customers, they were very polite took our order as we waited these two Young people got busy didn't get flustered or loose control couldn't believe they were the only staff on duty, These two Young people reminded me of Dairy Queen from back in the day, I'm 63 lived on Eastside off & on all my life, These two young people had store clean as a whistle, they deserve recognition for their business skills, Job very well done. Management material for sure. read more

This place is FILTHY - the floor, the kitchen, etc. I have been there 3 times over the last year hoping each time it would be different. NEVER AGAIN. The staff is lazy and walks as if they were crippled with no sense of urgency and does not listen to the orders. They got my order wrong 2 of the 3 times. WHERE IS CORPORATE???? WHY ARE THEY NOT VISITING THEIR LOCATIONS AND ENSURING THEY ARE CLEAN AND PRESENTABLE??? Pathetic. read more

This place is like a sick joke. I couldn't even believe it was a Dairy Queen when I walked in the door. First of all, the building is a mess. There are countless stains on the ceiling tiles from where the roof is leaking, the beverage machine is extremely loud and does not appear to be working properly, half the drinks are crossed off and replaced by hand-written labels, and when standing at the counter you can see all the way back to the exposed water heater in this shack of a structure. If you're actually brave enough to stay and order anything at this point you notice immediately that the menu is extremely limited and absolutely nothing like what you'd see at a 'real' DQs. I ordered the overpriced 'cheeseburger' and then proceeded to watch in horror as they literally microwaved a pre-cooked beef patty in the back and placed it on what appeared to be a store-bought bun. The fries were equally disappointing. They were stale and came in an extremely small generic bag. Stay away from this place if you value your health, your hearing, your wallet, or your time. read more

I was a patron at your Dairy Queen on Saturday May2,2015 at approximately 8:00pm. It was a beautiful night so the drive-thru was lined up and there was a steady flow of customers coming in for ice cream. There were only 2 employees, which was not enough for the number of customers, which was why the line was moving slow. The young man that waited on us stated that he was new. He apologized for the wait and he even took the time to encourage me to order the banana split, assuring me that there were ripe bananas available for me. He was trying so hard to make my special order and then his coworker at the drive-up window asked him if he knew how to make a latte treat. The employee said he had no idea but would read the directions and give it a shot. My banana split was not as ordered, but I was so grateful for his efforts. After we had been seated for a few minutes, with a line to serve, he hurried over to our table with a can of whip cream, stating he was so sorry that he had forgotten the most important ingredient. I have never received service like this before. This guy had the odds stacked against him, but his attitude never faltered. I am grateful to have been served by him and I truly hope he would be acknowledged by management for his exceptional service. read more