First off, they didn't have icecream or AC today, which does happen. The employ at the cash register was a jerk to the young man cooking the food, which was completely unnecessary. And when I say that the bathroom was absolutely NASTY, I mean I don't think washing your hands in that bathroom does any good. My husband got a long chili cheese dog, and we're pretty sure that they cooked the hotdogs until they couldn't cook any more. I refused to eat anything because the place was so gross read more

The parking lot is very bumpy and you will mess your truck up. If you drive something bigger then a 1/2 they will ask you to park next to the high way. Seems a bit dangerous. But the guy in the store which told me the store has no mangers all truck can not park in th parking lot that is already beat to death. I was also told to call back after 9 to talk to a manager. They close at 9. read more

Horrible place, nasty bathrooms, rude employees, entire place in disrepair and filthy. Tried to charge for water, no free refills, and charged a credit card fee without telling us, overall the worst Dairy Queen I have ever visited. read more

The owner were really nice to me and my dad after someone got are order wrong and got us a free blizzard and very respectful

The food was fine but when I cut my burger open.There was a bread tie in it.The tray that was delivered to me.When my food on it had ketchup all over , it was not clean The tables are dirty. The business is short-staffed. Looks like a couple of the tables are not safe to sit at. read more

See all

Staff could care less for customer service. Staff wouldn't acknowledge I was even there waiting to order.

3 workers in store. Would not even acknowledge the 4 of us. Not even a hu we will be right with you..... Nothing. We turned around and left. With the POOR customer service, it's no wonder it looks so run down. Poor management, poor customer service. You get an F. We are NOT recommending this poorly run operation read more

Great ice cream, huge portions and friendly staff. Tomortow we're gonna try something new. read more

Dairy Queen - Banana split - Fast Food Near Me - Mason, Texas

Hopefully go for the ice cream through the drive-through have no problem. Service is very fast and friendly.

Management is horrendous! Ordered 3 blizzards, waited 30 minutes then was told they ran out of all ice cream! The poor worker had to run to the back and restock everything for our order because management advertised ice cream they didn't have. Service took extremely long, so don't stop if you're in a hurry. You are also not allowed to use gift cards unless purchased at this exact location. Total wait time from entering to exiting building, nearly 1.5 hours for an uncharacteristic blizzard (icy, thin, soupy). Yikes. read more

Dairy Queen - Menu. - Fast Food Near Me - Mason, Texas

Hamburgers were cold. Cold slab of cheese. Couldn't eat it. Milkshake was thick chocolate ice cream. I won't go back. Oh and $33 for that.

Good hot and good. Friendly staff abd work hard . Small town can get a littke busy. But patience worth it! read more

Dairy Queen - A great day a DQ , Ice Cream always makes us smile! - Fast Food Near Me - Mason, Texas

I definitely should have read the reviews before stopping here because they were right. People are not friendly, very slow, and got our orders ok. I agree that they need to work on exhibiting the "Kingdom Business" philosophy posted. Also be aware they have "no free refills"!!! read more

Quite possibly the worst customer service I have ever experienced at a fast food place. Stopped here on a road trip. Two items were left out of our order. When I asked for the items, I waited at the drive-through window for a long time. I asked for a refund, but was told that the cash register had been closed for the day. Eventually, I pulled into a parking spot to wait. The additional items still didn't come. Went inside to see that they had forgotten it a second time. We arrived one hour before closing. Someone who appeared to be in charge said that they only had one fryer going. In all, it took about 45 minutes to get three burgers, three blizzards, and two orders of french fries. read more

This place is very very slow. We waited 20 min to get food - burger fries and chicken strips, and our friend waited 45 for a hamburger and frieS. The people in front of him ordered 2 burgers and fries. The cook came out and asked what we ordered after 10 min even when he had the ticket in hand. The cashier was very slow you could tell that the staff did not want to be there. The front register lady did know what she was ringing in we listened to her miss up 3 orders after ours. Did I mention there was no tickets before us in the drive or counter when we ordered. There is no excuse for being lazy especially on a Sunday afternoon. We will not be stopping here again. Especially after waiting 40 min for a meal and to be told they don't do refills after we watched two others get them before us. read more

Food was popping hot, made fresh to order. Staff was friendly. The dining room needs some love & cleaning. Maybe vacuum the fly graveyard from the windows. read more

Don't expect small town hospitality here. Their sweet tea taste like syrup. I asked them to make it a half & half instead & they refused "due to Corona Virus." I'm currently sitting here waiting on my food with the worst cup of sweet tea & no solution. read more

"This is a Kingdom business" posted on the counter. As a Christian, I honestly was surprised at how poor the service was and how grumpy the manager on duty was. Also he didn't honor the price posted right next to the Colossians 3:23 placard, for a $6 steak finger basket. It was $9 instead. Blizzard was runny and would never have passed the "flip upside down test" the old DQ's used to do. Typical Dairy Queen food (decent steak fingers) with a very poor attitude. Keep on driving past this establishment. Bless your hearts! read more

Great place to eat. Love to sit outside & watch traffic by. Hamburgers, DQ Dudes & Blizzards read more

There are no words. It took me 38 years to find the worst restaurant in the US, but I found it. If you're driving through Mason and can find any other restaurant to stop at - literally anything else - then do it. Avoid this place at all costs. read more

DISGUSTING, do not eat here! I love Dairy Queen, but this one was the worst one I have ever been to in my life. We were driving through town and happened to see this Dairy Queen and stopped to eat there. HUGE mistake! The service is slow, and they weren't good at all. Couldn't even get our drink order right. We ordered 4 cups, they gave us 3, that kind of thing. But that's just little complaints, let's talk about my big complaints. One, the FLIES, they are everywhere! Wouldn't stop getting on us and our food, flying around all over the restaurant. I have attached pictures of this, I'm completely disgusted. Two, even though their service is slow and awful, they still won't even give refills. What fast food restaurant, especially one like Dairy Queen charges for refills? Absolutely absurd to me! My wife was going to go to the bathroom, but the seats were covered in pee, the men's toilet was covered in pee and poop. Absolutely gross. If you are passing through town, continue on to either Brady or Fredricksburg if you want Dairy Queen. This one will never have my business again! I have also contacted corporate, which is something I don't like doing. read more

See all

Great Dairy Queen. Clean, friendly and they have more options than most....not just fries and onion rings--tator tots and Curley fries and jalitos too read more

Place went to hell and in hand basket. It used to be great back in the day (way back then). People just don't care anymore or have pride in what they do. Just want to made enough money for their next fix. I don't understand have the owner of this place let's this happen and seems like he doesn't care. But then again any help is hard to come around now. Specially now with Mr. Potato head Joe Biden and his sorry administration. Anyways we got a root beer float and two ice cream's which they were out of Reese's and peanut butter but wanted to substitute for M&Ms or some other crazy stuff. The root beer float wasn't a float at all. Looked like what comes out my rear end after Taco Bell night before closing time. I went into the restroom and it was so disgusting. Look like someone dropped off a log and took off. The paint was peeling off the wall it stunk so bad. Literally made my eyes water. Didn't have have to worry about getting Covid 19 in there. People just keep on driving unless you want to be deeply disappointed. read more

no refills on drinks out of main staple food like popcorn chicken and corn dogs and chicken fingers staff was trying but to no avail read more

I don't know if I just got lucky, or maybe a blue moon was on the rise. I had lost hope in the chain of DQ, but my kids and I were literally starving, so this was all I had- and my kids wanted ice cream. We all had chicken stripes, it was a very fresh meal, service was very pleasant, and our chocolate dip cones were a hit! Maybe it's under new management, place really was good. And the bathrooms were cleaned this time! read more

They close a hour and a half early than posted. Rude hospitality. Wait was 35 min(on second night in a row attempt to get DQ) Food was cold. Terrible service all 3 people had attitudes. I've never felt so un-welcomed at a DQ before. I do not recommend this DQ. I generally like DQ. But when In mason, I suggest to keep on driving. read more

Truly awful. Food was cold. The restaurant appears unclean. Service was really slow. Drive 10 miles down the road for better choices.

Literally everyone who works there seems to be between the ages of 14-16 and the time it takes food to be made is either waaaaay to long or suspiciously short read more

great food and even greater service. instantly greeted while walking in and made us feel great. food is fast and it tastes absolutely amazing. first time i've felt so good about being at a dairy queen. very first time here and highly recommend coming here to eat. love you dairy queen people:) read more

They are usually out of something. Whether that be ice cream, cups/containers, food, etc. The service is pretty fair.

Decent little place. Their cookie dough was freezer burned so my blizzard tasted funny, but they were quick to take it back and give me something else :) read more

Dairy Queen - Just a delicious pit stop on our trip :) - Fast Food Near Me - Mason, Texas

Worse place to eat and very pricey for a fast food joint. 24 bucks for two baskets and drinks. Don't stop here

Ordered a 6 piece chicken basket from a sweet girl. She gave my order to a the wrong person who gave it back and she then gave it to me. Opened it and started to eat and realized that it was steak. Told the girl and she seemed confused that I still wanted chicken. Waited a while and went back up there. She asked me if I still wanted it and then her and the two others in the back complained that we shouldn't be getting chicken. My elderly ate one since we were starving! We still heard them talking about us. We then see the girl at the front eating our steak! Very poor customer service!!!!! read more

Over the last few years we have given this DQ several "tries", with high hopes that it would get better, to no avail. Besides bad, cold burgers and fries, it goes beyond that. Tonight we stopped for a vanilla cone, I went inside as the order board STILL doesn't work after 20 years. This young man came to the counter to take my order, he had on purple disposable gloves. In those gloves he touched the register, took my CASH, gave me change, then turned around to pick up my cone with those same gloved hands. Please, train those people to not wear gloves if they aren't going to change them after they touch surfaces etc. It is MUCH more sanitary to touch money, WASH, touch the broom handle, WASH, open the drive threw window, WASH. etc.,. this was so unsanitary I had to throw out the ice cream. He touched so many surfaces with those gloves just while I was standing there. Please avoid this place, it is really sad that it can't be better. Don't hold poor service against these young workers, if we got paid what they do, good customer service would be hard to muster for me too. read more

Been coming here for years as I drive through but it has recently gone very downhill. Do not come here unless you have 45 minutes to wait for your fast food. Very small portions and sorry looking sandwiches and hamburgers. They are very prompt on making root beer floats and that's the only credit I'll give them. Try a local spot like Willow Creek Cafe or the shell station. read more

Wow! So if you are passing through on a Sunday and this is the only place open, keep driving to the next town. The lady at the register was very nice and apparently the only one on the staff who was working even though there was a whole staff in the back. Tried to order and after 6 different picks they finally had the stuff to make it, then messed up on the order. When the salad that was ordered didn't have a dressing and had to go ask for some the girl that was working had her hands full as one just stood there. Finally the helpful worker was free to help even though another worker stayed 3 feet away. Food was below par even for a fast food, service was terrible and restaurant was filthy. Keep driving you will thank yourself. If you are coming from Brady and Yelp says it's the only thing open, it's not there's 3 things open over the hill. read more

Went on a weekday late in the afternoon between lunch and dinner There were some unhappy people at the counter when we arrived due to the long wait time for food I just got some ice cream and waited while my mom got a burger Then they were so confused they tried to give me a burger too. LOL read more

Stay away..horrible service and a danger to public health. First thing we see is a cook wiping disposable gloves on a towel.. my mind is a whirl with how much cross contamination is happening .manager wanted to get angry instead of just correcting a wrong order..perhaps get your employee a hearing aid harsh maybe but seems like the other 4 people in line with wrong orders would agree with me..Dairy Queen corporate office needs take notice this store is damaging your name. read more

Typical Texas DQ. We stopped by for a few minutes for a drick and the service was average. There were a few cranky customers complaining about the wait time. The store was clean and so were the bathrooms. They do have outside seating out front. read more

!!!DO NOT EAT HERE!!! A few days ago I was passing through Mason and decided to stop at Dairy Queen to surprise my parents with some food. I ordered them chicken sandwiches... I got home and and gave my mother her sandwich and boy was she surprised... the chicken patty was completely RAW in the middle. We also checked my dad's before giving it to him, and it was also raw. We decided to call and speak to the manger and all she had to say was "sorry, I'll speak to the cook." She didn't offer a refund nor did she offer us new freshly cooked sandwiches. Saying "sorry" does not prevent my mother, who took a bite of her sandwich, from getting food poisoning or salmonella. Please save yourself your time, your money, and most importantly your health... this place is NOT worth it. read more