The first couple of times I visited this restaurant, my experiences were great. Unfortunately, my…read moresecond-to-last visit was extremely disappointing. The manager made an effort to make things right for my family and me, and I appreciated that. Because of that, I decided to give the restaurant another chance, and the service was better overall.
However, there was still a significant communication issue regarding the complimentary meals. Our waitress told us that the manager would be comping three meals, which was completely fine since I had brought my daughter with me this time. She asked who the three meals were for and pointed to my fiancé, my mom, and me. I confirmed that was correct. However, when we received the receipt, my mom's meal had been charged. My fiancé ended up paying for it, which I appreciated, but the situation was frustrating and could have easily been avoided with better communication.
Unfortunately, we also had the same waitress who had served us during our previous visit. I understood that she was having her first day during our earlier experience, so I tried to be patient and give her another opportunity. This time, though, her attitude felt noticeably different, and I couldn't help but feel that it may have been because I had previously complained about the service.
There were several issues during our meal the first time we came (the time before this last visit) We waited approximately 5-10 minutes for water, and my fiancé's pancakes arrived extremely late--he had already finished his main course by the time they were brought to the table. Unfortunately, the pancakes were also not good by the time they arrived. And my smoothie didn't come til I had to ask multiple times.
I genuinely wanted to give this restaurant another chance because I still love the food, and I appreciate that the manager previously tried to make things right. However, between the repeated service issues, the lack of communication regarding the complimentary meals, and the uncomfortable experience with the waitress, I don't feel comfortable returning to this location.
I will continue enjoying the food, but from now on, I will be visiting the West Allis location instead. I hope the management takes this feedback seriously, because the restaurant has great food, but the service and communication need significant improvement.