I've come to this restaurant several times before and honestly each time the service was fantastic, and the food was great.
Today is definitely the exception though. After ordering generously from the menu we were brought out individual items from our order one by one, fantastic, we were enjoying the pace.
Upon receiving our last item, a sushi roll called the new daimajan, we were sort of surprised to see that the five sauces it claims to come with were some strange , reconstituted fruit sauces that were completely devoid from mention on the menu. Needless to say it was gross, the roll was DOUSED in the sauces and there was no way we could eat around it. We patiently waited 10 minutes for the waitress to reappear whereupon I told her that we really just didn't like the roll and weren't going to eat it. She said she would ask if we could get anything else and I told her that we would consider some dumplings which were half the cost and I knew couldn't possibly be a bad decision. 15 minutes after we order the dumplings the waitress comes out to tell us they had burnt some of the dumplings and she apologizes for the delay, this was fine and we really didn't care. A few moments later we receive a plate of visually charred and burnt dumplings, I ate half of one and could barely finish my bite because it was so bitter. Not willing to wait any longer for the waitress to come out where ever she felt like it I walked up to the sushi bar, where the gentleman that is pictured in some of the photos whom I think is claimed to be the owner was standing, and I told him that the dumplings that were just brought to us are completely burnt, he acted like he didn't understand a word of Spanish and responded to me in English : "HUH? what?" . I then explain to him that our roll that we had just received was comped in place of the dumplings and that they were burnt... and he stood there with a gaping mouth and rung his bell to summon the waitress and didn't say a word to me, I sat back down to wait for the waitress. When the waitress came up to our table she had our bill in hand and asked us if we had said anything to the gentleman because he had just abruptly told her to bring us our check. Upon inspecting the bill, he had no intention of comping the dumplings. I told her we would not pay for an item that was inedible and that we did not eat. She said she would see about getting it compensated reluctantly. A few moments later she returns and tells us that he will not take it off our tab and she then told me that I should talk to him personally. I stood up and went up to the bar and this is where the real magic happen.
Apparently he was upset that we did not order another "sushi" item and was very upset that we did not enjoy his New Daimajan roll. He starts by yelling at me in an argumentative tone that he had never been spoken to that way or that he has never had problems with customers. He tells me that he doesn't want to make enemies? I have no idea what he was talking about, I simply was not paying for burnt food or was leaving completely. I requested that the waitress bring the dumplings to the owner for him to try and he tells me: "how do you expect me to eat that? You touched it" ... Words couldn't describe the disappointment I felt when I realized this owner was the most stubborn, unreasonable person I had ever had to deal with at any dining establishment. He obviously just had something against me from the very moment I approached him and told him I wanted to return the burnt dumplings . Since I was speaking English he actually told me that I had no place on this island and that my opinion didn't matter , that he has lived here over 14 years. Yea? Well I've lived here my entire life, that's well over 14 years sir. I do in fact have a place on this island and have never been disrespected
by anyone like that for the mere dispute of a $10 dollar item. You have long road ahead of you if you believe that treating your patrons like this is acceptable. I ended up paying over $90 for a meal that left me complete unsatisfied. Despite the rest of the food being perfectly fine, the entire experienced was tarnished by a very rude and disrespectful owner who gives no head to the saying the "customer is always right."
It ended with my girlfriend becoming very upset and getting into a shouting match till he finally gave in and took off the dumplings. He never once apologized.
If you feel the need to dispute anything while visiting this restaurant then be prepared for a potential dispute over the matter with the stubborn and dim witted owner who has a knack for telling people they don't BELONG, or that they don't matter just because he might assume you're a tourist.
I told him I review things at times and was going to review their delicious salmon miso, and he told me he didn't care to do what I wanted. In his own words "your opinions don't matter...
I'll never return and share my experience with everyone. read more