my bikes get the best service bar none. they also go out of there way to support Veterans. if a…read moreproblem comes up, they take you right in an no questions asked they fix it and test ride it, and your back on the road, no charge .. I recommend them to all my friends but the say they already go there for the same reasons.. buy it, fix it, maintain it, for ten years now my go to shop...

The service manager was great. Honest, direct, and clear, he help me tackle two problems on two…read moredifferent bikes and each time. I got a great result. He literally opened his doors to my son and I and helped us get back on our way quickly and at what I believe was a fair and reasonable price. The service department is highly recommended!

Great service and friendly family staff. Good discount on the Michelin Road 6 GTs when having them…read moreinstalled there. Lester and his wife and son were great. Since they didn't have any real seating while I waited for the tires to be changed, Lester dropped me off at a nearby shopping plaza with outdoor seating so I could enjoy the sub I brought. Then he called when the bike was done and came back to pick me up! Will definitely be back.

Frank's does not wear masks, and asks customers to also not wear masks…read more Today I traveled 90 minutes to purchase a motorcycle from Frank's, I phoned before I left to make certain it was still available. While I was being shown the motorcycle another person arrived to see the same motorcycle. I told Frank I would purchase the bike, yet he told the other customer he had first dibs on it. Both of us had phoned the previous day to see if the bike was available. I had asked if a deposit to hold the bike would be refundable if I changed my mind after seeing the bike in person, the answer was "no". The other customer was angry, we both agreed it was a terrible way to do business. I left, he stayed.

I am editing my review to be more favorable after giving them another chance. I bought 2 new…read moremachines there and the first purchase was fine the second time was very good. I also had a service issue with one machine and the service folks were able to get me in quickly and address the issue under warranty at no cost to me. Giving credit for improvement where it is due.

Outstanding service. We broke down on the road and service department did everything they could to…read moreget back on the road quickly. Two thumbs up.

Kyle and crew are very customer oriented and trustworthy. Great place to shop for any Motorsport…read moreequipment.

They had my sled for 1 1/2 months and nothing got done. I brought it in early October for a fall…read morecheckup and track studding. I picked it up after waiting 1 1/2 months.

These guys are awesome. We limped in on a BMW R1150RT with a fried rear tire that had really gone…read morebad after picking up a screw. Mark and Steve took us in, we talked about the options and arrived at ordering new front and rear from NYC rather than putting something on that would work but not be quite right. These guys took us into town and dropped us off at a historic inn, and Mark gave us a tour of the town in the process and showed us all the good places to eat (I now weigh 750 pounds). We ended up having a great time in Middlebury, they picked us up the next day as the tires were going on and we rolled out on some well-replaced rubber. These guys are great and it kinda makes me wish I lived up there!

I've been a customer here for years without any major issues, which honestly makes this year's…read moreexperience even more disappointing. Back in the spring, it was already a struggle just to get someone to return a call. I gave them the benefit of the doubt--this is a busy time of year for motorcycle shops--but that should've been my first warning sign. When I finally brought my bike in for a routine inspection, oil change, and tune-up, the service went from mildly frustrating to completely unacceptable. Communication was practically nonexistent. Getting a simple status update felt like pulling teeth--calls went unanswered, and when I did get through, I was given vague or noncommittal answers. The worst part? The cost. I was given a quote, reviewed it, and approved the work based on that number. Two weeks later--after zero proactive updates--I went to pick up my bike and was handed a bill that was double the quoted price. Not slightly higher. Not due to a quick phone call to explain additional issues. Double. And at no point did anyone contact me to explain, get approval, or even give a heads-up that costs were increasing. That's not just poor customer service--that's a complete breakdown of basic business practices and trust. It's incredibly frustrating to see a shop that used to be reliable drop the ball so hard on communication, transparency, and accountability. Between the lack of responsiveness and the surprise charges, this experience has been enough to make me seriously reconsider ever coming back.

Was very happy and treated like royalty. Problem was resolved very professionally and very quickly…read more Thank you very much to all involved.

I believe this is Vermont's only Harley dealer. We took a 30 minute detour off of the Scenic 100…read morewhich is one of the Harley Owners Groups 50 Rides 1 Nation rides. The 188 mile road goes all the way across Vermont and we were riding it north to south. We mainly went because we collect poker chips. They sell theirs for $5 each which is a bit on the high side. The design is unique in that it seems to be made up of real phots instead of artwork. They have covered parking and a big one way lot that requires you to loop around the back. You enter through the sales floor and they have a small number of bikes. Seems like most are kept outside, at least the used ones. Motor clothes takes up two areas. They only have 3 restrooms so not a great spot for a large group to stop. The entire 20 minutes we were there someone was in the mens room the entire time and after asking for a second restroom someone showed me one in the back of the store. Staff was very friendly and polite.

Ray is not only a master mechanic but a super rider as well. Know him for more then a decade, he is…read morealways ready to help. He knows his stuff. I usually service my own toys but when I'm stumped, he is the first I call.

Ray Adams, who owns AMSR, is a master motorcycle mechanic, honest as they come, and runs squeaky…read moreclean, first class repair shop. I wouldn't hesitate to bring any motorcycle, ATV or snowmobile I might own to him for maintenance and repair.

From the moment we called to book the bikes, we had a 5 star experience. The staff is friendly and…read morehelpful. The bikes were in great condition. Appreciate the helmets, locks, repair kit, and side bag - all included in price. Highly recommend this business.

We visited while in town for a bike tour vacation and the salesman took time to give us an overview…read moreof e-bike options. He was very knowledgeable and attentive even though we weren't in a position to buy today. I wish we lived closer and could give them our business! If you want a trustworthy professional who will help you find the right bike for you, this is where to go!