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7 years ago

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Floor & Decor

Floor & Decor

(6 reviews)

Eight months after my dad passed away, I helped my mom remodel her home, and we trusted Floor &…read moreDecor with a major purchase of over $8,000 in flooring and materials. Big mistake. To be fair, the local service was mediocre at best, but the real disaster started with the product and the sales rep's terrible advice. If I recall correctly, his name was Jared. Jared assured us that the NuCore luxury vinyl flooring we purchased for over $4,800 didn't require a moisture barrier because of its cork backing. Turns out, that was completely false. After installation, we quickly noticed the flooring separating in random spots all over the house. Imagine how devastating it was to see my mom move back into her home after such a difficult time, only for this catastrophe to unfold. When we filed a claim with Floor & Decor, hoping for some resolution, we learned that NuCore is actually their own in-house brand. That's when I knew we were in for a fight. After months of runaround with their so-called customer service, they predictably denied our claim, blaming it on everything except the actual problem. Their excuses? The expansion gap wasn't wide enough, and moisture in the concrete slab caused the issues. Both claims are flat-out lies. As someone with years of DIY flooring experience, I can tell you without hesitation that the real issue is NuCore's defective locking mechanism. It's faulty, plain and simple. But instead of owning up to their subpar product, Floor & Decor is happy to let their customers suffer the consequences while they keep raking in profits. This company clearly has no interest in standing behind their products or taking responsibility for their mistakes. Don't waste your time or money here unless you want to be stuck with a defective product and zero accountability. As a house flipper, I have no intentions of ever shopping there again and would advise anyone to take their hard-earned money elsewhere.

Great product selection and also lots of transitions etc in stock - good customer service…read more Use them nation wide and consistently a good experience Never buy their tools- equal quality to harbor freight quality

Daigle Cabinets - buildingsupplies - Updated May 2026

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