Please Go to a nail salon where the workers will be KIND to you! & will do a good job the first time, this is not it.
I came here on 07/2/19 (my first time here)around 8 to get a pedicure, I waited about 25 mins for service, I brought my own sandals and everything, An hour after I did the pedicure, I decided to put my sneakers back on, When i take them off again, my right foot's big toe is completely scrunched up like a blanket, I was so sad. I have plans after work on 07/03/19, So therefore, I went on my lunch break where I had 30 minutes (from when I got there) My plan was to go, they fix the mistake, I allow it to dry until I have to go back to work and they can wrap it! Easy Fix, I was not upset. It was 12:55 pm, I get to the salon, I let the lady know sitting on the left chair facing in what happened, I let her know I am only on break and I ask how long it will be? She tells me, ok, get ur color, sit down, there almost done. I do exactly that, I would think they would show sympathy and act as if my time is also important, Once she finished her customer, She started snacking, talking to other customers, looking at paperwork. I approached her, very politely saying excuse me, I have been waiting 25 minutes now, I came just to fix my big toe. Her response was "I am not skipping everyone for you" Which was completley rude on its own. However, I replied with "I understand but I was already here, you already took my money, all I need is my big toe fixed, you told me "almost done" which give the impression of 5-10 min wait, not almost 30 minutes, had you been honest about your wait time, I would not have spent my entire break here, I would've left from the start, because u said they are almost done, I decided to wait, you need to be honest about the wait time. Which she proceeded to say," You should have just went to the person who did them then" (As if knew this was an option!Which would be skipping!!) I replied and told her "I didn't know I can do that, you did not give me an option" and she just shrugged, I proceeded to say all i needed her to do was be honest about the wait time so my time isnt wasted, She tells me I put on my shoes and messed it up to which i replied, I put my shoes on after over an hour, i have gotten penty of pedicures, it does not take an hr to dry, She says " Well, I dont know how many layers the lady put" Which i replied that that would not be my fault, As a customer, I paid my hardworking money for service that messed up after an hour and all i needed was for that one toe to be fixed, she tells me she will do it now, as soon as she sees me shes like where r ur sandals? Which I didnt have so shes starts saying well how are they supposed to dry, it's not going to dry , So i explained It is because I was under the impression that I can just have someone fix my one toe within 5-10 minutes (almost done) and that will leave me with 20-25 mins for drying and then she can wrap it, she replied saying no , now it's not enough time, come back later, like OBVIOUSLYYYYY now it isnt enough time, She was not empathetic, She was not kind, She did not make the situation better, Because of her I won't even dare attempt a different, more expensive service. I shouldn't have a second visit the very next day to begin with, yet I walked in with a perfectly good attitude, the lady who did my nails originally could have out 30 coats, she was still nicer! She ruined my mood completely. I paid my money, The reason I went during my break was because I have plans directly after work and I couldn't go back so for her to easily say "come back later" she really has no consideration for other people's times. Being that it was their error and a two minute fix, they should've been more than willing to fix this for me, instead they caused me even more of an inconvenience than I had to begin with, stuck here pissed off with my toe still messed up, looking like a blanket. This would've all been avoided if she just told me the truth about the wait time and I would've left to begin with, I'm pissed about the disrespect and lack of basic customer service skills read more