Pantops Family Medicine have been my go-to for primary care for two decades. I won't switch, I am…read morevery happy with them. Caring physicians who have taken good care of me, and prompt pharmacy attention.

Once again, I have encountered this practice's barriers to the patient's access to lab results. and…read morethus a barrier to my healthcare (since I cannot easily share my results with another helthcare provider). I had labs drawn in Sept 2025 and now (12/09/25) I want to print the lab results to send to another provider- ideally I would like to send the results to myself ......without having to print them. The portal version cannot be shared with another provider without reflecting poorly on the practice - since all the pt can see is comments about lab results- but no numbers/results. After tedious investigation, the pt can print one result at a time, if they are lucky enough to find the hidden results. There is no way to download or print results in a professional usual lab results version. This is inexcusable and is another barrier placed on my healthcare by the owner of this practice. Dr Dagli and the nursing staff are outstanding providers. I will continue to see them but will not have any labs or procedures done at this practice since the patient cannot easily access their own health care records/results etc. In 2025, I do not understand why such patriarchal medical policies and processes are in effect- by law, the pt is supposd to have easy access to all medical records including lab and procedure results. Unbelievable, such a sign of disrespect for the patient. Dr Dagli is wonderful and why she tolerates the policies of her practice, baffles me.

DR Klecan stays current with her medical knowledge. She is empathetic, kind, and caring. She is…read morecalm and reassuring when you are frightened and feeling bad. She is the BEST DOCTOR I've ever had and that is saying a lot because I have a couple of chronic conditions and have seen literally more than 200 doctors! She listens patiently, discusses your illness or disease and its likely course, then discusses the options with you. With me, I feel like I go in to see her, tell how I feel and what my symptoms are, she asks a few clarifying questions and exams me, then she tells me what's wrong and discusses with me how to make it feel better and get better. She is willing to change directions when something is not working and she is also willing to "try it your way" when you come in with thoughts and ideas for a treatment plan that you want to try (as long as it it safe), even if it is not the approach that she would normally advise. She will tell you when you need more advanced or specialized care than she can provide in her office and will refer you to an appropriate specialist. She is always open and honest with her patients. Her office staff are all professional, efficient, and kind. I highly recommend her! If she is not available, Dr. Kurtis Elward, another doctor in that same practice, is also very good.

From the owner: Family Medicine and Wellness for all ages.read more

Like two others who wrote reviews (Wendy M. and Andy D.), I followed my Primary Care Physician…read more(PCP), Dr. Archibald Lord, to WellFamily Medicine. Dr. Lord has been my PCP for over Seven Years and continuing to have him as my PCP is well worth the Hour and a Half Drive each way. So I most heartedly recommend Dr. Lord and his new practice at WellFamily Medicine. My experience with the Front Office and with Dr. Lord's Nurse have been absolutely positive! In fact, on my first visit, I accidentally reopened s wound on my forearm and the receptionist immediately called for Dr. Lord's Nurse, who took me back to a room, cleaned the blood from my arm, and bandaged my wound. Yes, my first time at WellFamily Medicine was Definitely A Five Star Visit!

I would highly recommend Well Family Medicine. The atmosphere is welcoming and friendly. There are…read moregenerally no long wait times (just call first) and the waiting room is comfortable. Dr. Poehailos and Ms. Martin are easy to talk to (they listen to you) and extremely helpful and caring, as are the attending nurses, lab assistant, and receptionist. They are professionals. When required, they network to identify your problems in order to give you the best treatment possible (in my case referral to a cardiologist). I am referring them to everyone I know.

Dr. Stokes is one of the most caring physicians who takes his times with his patients and gets to…read moreknow them. He has been my family's physician for many years and I have referred many to him as well. Once my children get of age to no longer see a Pediatrician, he will be their physician too. There is no one any better.

Dr. Stokes has been my doctor for several years. He is very positive and spends a bit more time…read moreexamining patients than average. Sometimes appointments are not right on time for this reason, but I am glad for the extra time getting it right. Sharp guy who is not afraid to say he doesn't know what something is, instead of sending you off with what may be the wrong treatment.

The staff here are terrific. I see one of their nurse practitioners (Kelly Maupin) and she is…read moreamazing. If she doesn't know the answer she researches it to find the answer. Terrific as we have some chronic conditions in our family. My adult son sees Dr. Wittimore and she is terrific. My son really likes her which is good. He is hard to please. Overall the staff here is kind, warm and takes the time to listen to you. Also they touch you. Take the time to feel your lymph nodes. Overall the way medicine used to be before it became about seeing more folks to make more $$. Great practice.

This practice ALWAYS treats me first class, is very friendly & thorough. I see a Family Nurse…read morePractitioner (FNP), & I couldn't be more happy. Just launched an online patient portal which allows the patient to conveniently schedule & change their own appointments.

As a patient at this practice for a decade, I cannot rate them highly enough. Dr. Donovan is the…read moremost thorough, caring PCP I've ever had in a very long life. Their emergency clinic is staffed by equally professional providers and depending upon the urgency of my situation, I've always been seen pretty much right away. It turns out that several friends are also patients there and we all consider ourselves fortunate.

Judging by the "bedside manner" I received from the receptionist who put me on hold a few times to…read moreconsult a higher up, and the subsequent chat I had with this higher up, I think I have probably dodged a bullet. I was simply making a preliminary call to assess if switching from my current doctor to Downtown Family Health Care would be beneficial. As the receptionist's tone became increasingly dismissive and authoritative (following each hold) while incorrectly regurgitating my initial questions back at me, I realized I was not experiencing the practice of the mission statement plastered on Downtown Family Health Care's website, at all, but instead an unusual level of pushback for having asked basic "new patient" questions in a very transparent manner. After 3 holds the "higher up" got on the line and proceeded to "handle" me in a very litigious fashion. It was quite bizarre. When I called attention to my experience, rather than acknowledge me, she told me they were not currently accepting new patients anyway. Wow....just wow......My 2 cents....don't bother calling. You won't make it past the firewall of fear and incompetence.

Beware of a gaslighting doctor at this practice. Total lack of knowledge surrounding their "area of…read moreexpertise", basic math skills, respect, and empathy. Won't call them out directly out of fear of reprisal.

Had a good experience, all the nurses were very nice and receptionists. They even sent me my…read morepaperwork via mail to do before hand. Doctors were nice and were not in any hurry like some offices. Was seen on time, a little older facility but felt comfortable during my visit.

Place has changed.... I'm changing providers too…read more.. I made a sick visit appt for 11:40 and was told to call from my car when I arrived so they could bring me into the sick patient room. Arrived and called at 11:44. Was on hold for 14 minutes so I hung up and called back figuring they'd forgotten I was on hold. Q (lady who answered the first time) answered again and I told her my name and appt time. She said my appt was cancelled bc I arrived late (after 10 min it's cancelled). I politely said I'd been on hold for over ten mins and wasn't late. Q said, "oh I know I put you on hold but it was only a few minutes ago" with attitude. I offered to show her my phone that it was 14 min if I could just please keep my appt. Feeling terrible and desperate to be seen. Nope, couldn't. No empathy or sorry, just attitude. Called the nurses line and by that point the provider had left.... I feel horrible, have three sick kids at home, and have been a patient for nearly 40 years. Spent hours of my life waiting while they're running late. Treated like crap when I needed to be seen most when I have the flu. Done with them.

This office is full of horrible people working there. the staff disrespect you, throw the phone on…read moreyou, talk over you with rudenes. A complete joke! Besides only two doctors, diffi to find appointments and mediocre NPs. The billing is a mess because all the errors they make. I dont recommend this place not even to my worse enemy!

Highly recommend it. Did a great job only took one time for total removal! Then had a plastic…read moresurgeon in house who did a great job as well!

My first MOHS surgery with Dr. Nanda was in 2008. I'm only reviewing her now because reviewing was…read morenot something I did back then and recent surgery made me want to do so. The minute I met Dr. Nanda I knew I was in good hands. Both surgeries, all the while she worked she radiated a deep ease, authentic warmth, and much compassion. To boot, she has a sense of humor. But this gifted surgeon spends way more of her time focused on her task. Thanks to this, her brilliance and her gifts, I've no doubt I'm not the only one who has been permanently rid of a skin cancer. In addition, Dr. Nanda clearly does her absolute best to minimize scarring, or making our scars align well with our faces (and no doubt bodies), without neglecting the more critical task of eliminating our cancers so that they don't return. Thank you Dr. Nanda, and to your great assistant, Savannah, and to John and Elizabeth at reception. I'm indebted.