Beware of a gaslighting doctor at this practice. Total lack of knowledge surrounding their "area of…read moreexpertise", basic math skills, respect, and empathy. Won't call them out directly out of fear of reprisal.

Had a good experience, all the nurses were very nice and receptionists. They even sent me my…read morepaperwork via mail to do before hand. Doctors were nice and were not in any hurry like some offices. Was seen on time, a little older facility but felt comfortable during my visit.

The staff here are terrific. I see one of their nurse practitioners (Kelly Maupin) and she is…read moreamazing. If she doesn't know the answer she researches it to find the answer. Terrific as we have some chronic conditions in our family. My adult son sees Dr. Wittimore and she is terrific. My son really likes her which is good. He is hard to please. Overall the staff here is kind, warm and takes the time to listen to you. Also they touch you. Take the time to feel your lymph nodes. Overall the way medicine used to be before it became about seeing more folks to make more $$. Great practice.

This practice ALWAYS treats me first class, is very friendly & thorough. I see a Family Nurse…read morePractitioner (FNP), & I couldn't be more happy. Just launched an online patient portal which allows the patient to conveniently schedule & change their own appointments.

I am a patient there for 7 years. The staff is courteous. Dr. Sanusi professional and comprehensive…read morein his approach. He has accommodated urgent matters and promptly seen me or immediately referred.

Place has changed.... I'm changing providers too…read more.. I made a sick visit appt for 11:40 and was told to call from my car when I arrived so they could bring me into the sick patient room. Arrived and called at 11:44. Was on hold for 14 minutes so I hung up and called back figuring they'd forgotten I was on hold. Q (lady who answered the first time) answered again and I told her my name and appt time. She said my appt was cancelled bc I arrived late (after 10 min it's cancelled). I politely said I'd been on hold for over ten mins and wasn't late. Q said, "oh I know I put you on hold but it was only a few minutes ago" with attitude. I offered to show her my phone that it was 14 min if I could just please keep my appt. Feeling terrible and desperate to be seen. Nope, couldn't. No empathy or sorry, just attitude. Called the nurses line and by that point the provider had left.... I feel horrible, have three sick kids at home, and have been a patient for nearly 40 years. Spent hours of my life waiting while they're running late. Treated like crap when I needed to be seen most when I have the flu. Done with them.

The following is my opinion only…read more Saw Dr. Lepsch and among my chief complaints were: ~ elevated white blood cell count ~ recent onset of severe shortness of breath family history of: ~ maternal grandmother having her first heart attack around my age, atrial fibrillation, a pacemaker, sixteen stents. ~ maternal grandfather dying of a heart attack at age 60. Dr. Lepsch ran no lab test, no imaging, and no test whatsoever. Did not refer me to any specialist. He instead labeled me as having psychiatric issues, after having spoken to me for only a few minutes, ever. He contributed all my symptoms to a mental health issue and refused to consider any alternative even when I requested we rule out a physical cause because the shortness of breath had increased with a hospitalization approximately 8 weeks earlier. He proceeded to tell me how irritating I was because I reminded him of one of his other patients he'd told for five years to leave her husband (I have a very happy marriage and had not mentioned any marital issues) and how frustrating it was that she wouldn't listen. He also told me I needed to move, go home and put up a for sale sign because "fascism wasn't getting any better". When I said it wasn't possible for me to just up and move, he became even more irritated with me. This caused me to feel as if I was living in an episode of The Twilight Zone. It seemed insane that a doctor at a respected facility such as UVA would speak to a patient in such a manner. When I left, I immediately called a close friend who is a nurse at UVA and told her about my experience (through tears) and she too felt as if it was surreal. He briefly looked at the test results I had brought with me for him to review. I had been in the hospital twice in the past year, first to have my gallbladder removed in an emergency and then to have a blockage in common bile duct cleared. My GI doctor had asked me to see him because I was short of breath and my white blood cell count was elevated. All of these test were related to the gastrointestinal system. Dr. Lepsch ran no test and therefor had no information related to any other system of my body. I believe he violated my rights by refusing to prescribe any anti-depressant other than Lexapro. He took me off all my GI medications without consulting with my GI doctor. He humiliated me so much that I became scared of seeing another provider and terrified of having to see him again. I began seeing a therapist and from our first appointment, one of the main things we've discussed is me trying to muster the courage to see/trust another doctor. This left me with no primary care provider other than Mark, during a pandemic, and with ongoing health issues. I had initially waited nine months for my first appointment with him. Eight months after seeing Mark, I went into atrial fibrillation and almost died. He'd dismissed my symptoms as mental without doing a single test or exam to rule out a physical cause, even though I asked that he rule out a physical cause. It's my opinion that he almost cost me my life, caused me to incur a huge and unnecessary hospital bill for the emergency room and inpatient care after almost dying, and made me go through the most traumatic event I've ever experienced. He made me question my sanity and caused huge issues in my personal relationships because my symptoms were incorrectly labeled as mental rather than physical. I'm now concerned that I may lose my home due to unnecessary medical cost. Just the stress one needs when coping with a cardiac issue. In my opinion he's a misogynistic, egotistical, dangerous, cruel, incompetent human being unworthy of holding a medical license. I've now learned that (it seems) cardiac issues in women are, sadly, often misdiagnosed as psychiatric. Google Scholar it for yourself, there are peer reviewed studies regarding the general topic. The symptoms of cardiac disease and disorders are often different for women than men. In this case, I don't believe I was just innocently misdiagnosed, it feels much more like malice. Of course this is my opinion only and you should, as always, seek expert advice and make an informed decision for yourself. This was my unfortunate experience, from my point of view, and I hope it helps some of my sisters out there avoid a similar extremely traumatic experience or even death. Your life matters and you are worthy of care. Your doctor doesn't have to like you but they do have to treat you with respect and provide you with adequate care. No one, including a doctor, has a right to emotionally abuse you. If you feel you have been mistreated by a medical provider, you can report them to your state board of medicine.

He is very combative; seems disillusioned by UVA's expectations. Not happy to have YET another new…read morepatient added to his pile. Said he thought he could read my husband's file at 10:30 at night when he FFFFFINALLY got home ... and rolled his eyes. Yep, my husband is a complicated case file. But this doctor was rude & demeaning. We left & will never go back. He's totally fried to a CRISP. Too bad cuz I had heard many good things about him and from several people and waited MONTHS to see him. But the demands of the job take a toll on MANY good docs. Time for this one to open the next chapter.

DR Klecan stays current with her medical knowledge. She is empathetic, kind, and caring. She is…read morecalm and reassuring when you are frightened and feeling bad. She is the BEST DOCTOR I've ever had and that is saying a lot because I have a couple of chronic conditions and have seen literally more than 200 doctors! She listens patiently, discusses your illness or disease and its likely course, then discusses the options with you. With me, I feel like I go in to see her, tell how I feel and what my symptoms are, she asks a few clarifying questions and exams me, then she tells me what's wrong and discusses with me how to make it feel better and get better. She is willing to change directions when something is not working and she is also willing to "try it your way" when you come in with thoughts and ideas for a treatment plan that you want to try (as long as it it safe), even if it is not the approach that she would normally advise. She will tell you when you need more advanced or specialized care than she can provide in her office and will refer you to an appropriate specialist. She is always open and honest with her patients. Her office staff are all professional, efficient, and kind. I highly recommend her! If she is not available, Dr. Kurtis Elward, another doctor in that same practice, is also very good.

From the owner: Family Medicine and Wellness for all ages.read more

Dr. Stokes is one of the most caring physicians who takes his times with his patients and gets to…read moreknow them. He has been my family's physician for many years and I have referred many to him as well. Once my children get of age to no longer see a Pediatrician, he will be their physician too. There is no one any better.

Dr. Stokes has been my doctor for several years. He is very positive and spends a bit more time…read moreexamining patients than average. Sometimes appointments are not right on time for this reason, but I am glad for the extra time getting it right. Sharp guy who is not afraid to say he doesn't know what something is, instead of sending you off with what may be the wrong treatment.

As a patient at this practice for a decade, I cannot rate them highly enough. Dr. Donovan is the…read moremost thorough, caring PCP I've ever had in a very long life. Their emergency clinic is staffed by equally professional providers and depending upon the urgency of my situation, I've always been seen pretty much right away. It turns out that several friends are also patients there and we all consider ourselves fortunate.

Judging by the "bedside manner" I received from the receptionist who put me on hold a few times to…read moreconsult a higher up, and the subsequent chat I had with this higher up, I think I have probably dodged a bullet. I was simply making a preliminary call to assess if switching from my current doctor to Downtown Family Health Care would be beneficial. As the receptionist's tone became increasingly dismissive and authoritative (following each hold) while incorrectly regurgitating my initial questions back at me, I realized I was not experiencing the practice of the mission statement plastered on Downtown Family Health Care's website, at all, but instead an unusual level of pushback for having asked basic "new patient" questions in a very transparent manner. After 3 holds the "higher up" got on the line and proceeded to "handle" me in a very litigious fashion. It was quite bizarre. When I called attention to my experience, rather than acknowledge me, she told me they were not currently accepting new patients anyway. Wow....just wow......My 2 cents....don't bother calling. You won't make it past the firewall of fear and incompetence.

Like two others who wrote reviews (Wendy M. and Andy D.), I followed my Primary Care Physician…read more(PCP), Dr. Archibald Lord, to WellFamily Medicine. Dr. Lord has been my PCP for over Seven Years and continuing to have him as my PCP is well worth the Hour and a Half Drive each way. So I most heartedly recommend Dr. Lord and his new practice at WellFamily Medicine. My experience with the Front Office and with Dr. Lord's Nurse have been absolutely positive! In fact, on my first visit, I accidentally reopened s wound on my forearm and the receptionist immediately called for Dr. Lord's Nurse, who took me back to a room, cleaned the blood from my arm, and bandaged my wound. Yes, my first time at WellFamily Medicine was Definitely A Five Star Visit!

I would highly recommend Well Family Medicine. The atmosphere is welcoming and friendly. There are…read moregenerally no long wait times (just call first) and the waiting room is comfortable. Dr. Poehailos and Ms. Martin are easy to talk to (they listen to you) and extremely helpful and caring, as are the attending nurses, lab assistant, and receptionist. They are professionals. When required, they network to identify your problems in order to give you the best treatment possible (in my case referral to a cardiologist). I am referring them to everyone I know.