I just love the sensitivity vibe at Bush Animal Hospital…read more There are pheromone diffusers and towels for nervous cats and dogs. I had to put my beloved Tuxie Darby cat down last week, not all of the sudden, I mean he was 16ish years old. I found the entire experience designed around my emotional needs. Mr Tux made it a quick Irish manx goodbye by developing heart disease and evidencing it only for his final week. He had stopped eating and we went in to see Dr Newman to see if perhaps he had megacolon or something fixable. When we got the bad news, fluid on his lungs and body mass loss, the entire staff was very well spoken and supportive. Tuxie could not have received better care!

I wish I had paid closer attention to the negative reviews before allowing them to provide services…read moreto my little girl (my cat). The self-proclaimed manager/ owner of this establishment is either absolutely clueless and devoid of any knowledge of finance and business (e.g. pricing points, knowing whether she is making a profit or not, etc) OR she is deliberately deceitful in order to mask the true costs of the services provided. BACKGROUND: I wanted a routine dental cleaning for my little girl. I was fine with the possibility of dental extractions, as my angel is a little bit older, and I know eventually it is inevitable. I have taken each of my cats into a vet - NOT THIS CLINIC (I moved from out of state) - in the past, and felt comfortable with the procedure. What I did not know is that, unlike other clinics I have have had great dental cleaning experiences in the past, the owner/ manager of this clinic DOES NOT KNOW and REFUSES or is incapable of understanding her business' "Dental Plan" financial structure. WHAT THIS MEANS FOR YOU as a client: (1) You will be gaslit into accepting random pricing without justification. There was even an attempt to convince me that I should be happy they clipped my cat's nails for free while under anesthesia, versus the $50 they normally charge (that was the only itemized charge they disclosed to me). Ironically, during the previous visit, the veterinarian had commented that I "did a good job" clipping her nails. And nail clipping at ANY other vet has never surpassed $12. (2) You will not be able to submit a full insurance claim (ALL insurance companies require an itemized list of the pricing associated with the services provided). It would be like grocery shopping, seeing a total bill of $900, and never being able to verify WHY that total is what it is. ADDITIONALLY: The client to staff communication is horrible. Horrendous. The left hand has no idea what the right hand is doing. I have been told 3 different things (price-wise, procedure-wise, practice-wise) on the same day that have nothing to do with an adjustment of a quote. poorly managed organization. Ultimately, I am not complaining about price (I can't refute it - the manager can't even explain her pricing), but LACK of QUALITY OF SERVICE. Virtually EVERY single visit was an "OOPS!" FINAL NOTES: I am happily with a new clinic, which I transferred to the day after my sweetie's appointment with this absolute mess of a clinic.