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    Christefanie Ranch

    5.0 (1 review)

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    8 months ago

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    Lithia Chrysler Dodge Jeep Ram Fiat

    Lithia Chrysler Dodge Jeep Ram Fiat

    (2 reviews)

    they. do. not. care. and their service advisors and techs are unknowleageable as all get out. they…read moreare aloof as well.

    I am the owner of a new Dodge RAM. Over the past 10 months I have made copious attempts to get an…read moreappointment for general service (oil change, tire rotation, mileage service, etc.) and not 1 one have received a call back! On one occasion when I was in the area I stopped in to purchase windshield wipers. Upon entering, there were various men at their podiums talking to each other. Not one time was I welcomed in. Instead, I was made to feel I should wait until THEY were done with their conversation! That poor quality of "customer service" CANNOT be blamed on the pandemic! Today I tried to call to get an appointment. I spoke to someone who told me he can see "Seth" at his desk and Seth was not on the phone and did not look busy. I told the original person I did not want to be put in voicemail and he "assured" me that "Seth knew I was calling." Guess what? It went into Seth's voicemail. I left a detailed phone message. Rather than Seth calling me back with the information he just received, Seth sent me text messages asking what I needed. And, I kept getting text messages and responded to call me. TERRIBLE Customer Service! Since purchasing my vehicle, which is still under warranty, because of the horrible service, I have had to take my vehicle to Les Schwab for tire rotations, and other reliable service shops for oil changes. This is by far the worst service ever! I suppose the up side is...if this is how they treat customers, then we should think twice about how they would treat our vehicle. They don't have customer service skills and more likely don't have good mechanics. Yelp really needs a "Horrible" button!

    Christefanie Ranch - horse_boarding - Updated October 2026

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