DON'T "DAER" VISIT THIS PLACE!!!
VIP Service is an absolute joke!! We were robbed more than a grand just to be abused and assaulted!
What should have been a 39th birthday celebration for 12, turned out to be an experience from hell! From the beginning we were treated as if we were prisoners going into holding cells. No smiles from any of the check-in staff and a very curt way of demanding a credit card and driver's license at the front, which was never returned after asking back for it twice and them rudely saying they gave it back. We were then escorted to a table by a dark dank corner by the entrance of a service door with no view, and another loud party practically right on top of us after verifying with "Alexander" over a week beforehand that we reserved a "Garden Table" in which we could see the lights from the Guitar Hotel. The waitress that was assigned to us did not greet us warmly and was less than happy to be serving us because we wanted different drinks instead of a single bottle, making her very unhappy because she would actually have to work for the automatic $400 gratuity. As if her attitude was not bad enough, the security thugs who we witnessed drinking shots behind the bar, immediately started hovering over us like they were wardens of the state, mind you, we were a group of middle-aged people who have never had any issues anywhere we have been in the past. Now the worst part, the waitress arbitrarily decided that the very person who was paying for the whole party was cut-off after one drink and refused service for no reason. There was no behavior related to the decision as the person was just sitting down at the table relaxing and was never spoken to directly or given any legitimate reason for the decision. Everyone else at the party was informed to the embarrassment of the party host in which they just asked to be given the actual reason for the decision, instead they were met with arrogance and belligerent assault by both the security and management. They were all acting smug with their attitudes and extremely unprofessional and discourteous behavior. They were instigating violence with their demeanor as if they were wishing we would get out of control so they could physically assault us next. However, we decided to walk out immediately. Upon speaking with one of the security personnel from the Hardrock property who was right outside of the club, he was shocked at what we had told him had occurred inside the rooftop bar and he spoke with the party host himself and admitted he did not see any sign of inebriation or irrational behavior. He apologized. Never the less, the security brutes from the club all ganged up after us after we walked out willingly and decided, yet that they had to follow us all the way across the property back to our Guitar Tower Junior Suite. We all are a group of professional and this is the most embarrassing and traumatic experience we have ever been put through. This place should be shut down immediately. No one should ever have to experience something like this ever again. I have asked to speak with the General Manager of this club to see if matters can be resolved amicably, but no one provided me with any information on who to reach. This place is a "Bait and Switch." Don't believe the hype and STAY AWAY!! read more