I do not know where to even begin with the lack of ethics at a business where moral principles should be a top priority. I reviewed the website for Rooftop in order to make a reservation to have a section/table. I put in my inquiry and received an email from Alexander and after a few email exchanges I was given the option of a location to sit at, I selected the "Skyline: VIP table located with view of the Hard Rock Pool & Guitar Hotel." Alexander advised me that my party of 9 would be required to pay at least $50 per person on food and drinks, my reservation was confirmed.
Fast forward to last night and 10/9 and I get to the door of Rooftop and speak to Sean to advise I had a reservation. I also mentioned to him that my party is now a party of 7. He proceeds to tell me that I have pay $450 regardless of who's on my party, because they're playing "the fight" tonight and I was misquoted. He also told me how they're "sold out" and a lot of other neck talking to make believe this place is at capacity. I spoke with my lady and we agreed to go in. I get to my reserved location and it isn't the location I reserved, Sean then tells me "we're sold out". He doesn't want to put me in my section I reserved because it would rain, lies after lies, but I expect those things as I see snakes all day long...I told him that means nothing to me when I reserved a Skyline view two weeks in advanced. Then he lies and says he'll bring my guests additional chairs, but that didn't happen because the manager Peter said they couldn't.
Peter insisted that I couldn't have my section I reserved because the open section with no patrons were paid for already. At this point I tell him that means nothing to me because I am here and we have paid. There was nothing online that mentioned I had to pay in advance, my email exchange with Alexander didn't say it either, so how could others have paid...who dropped the ball if that was the case. After a lot of back and forth and feeling like my party is getting told foolery because we're the only black guests at this point we stay to have drinks. I even offered to pay for whatever the correct price of the Skyline is and Peter tells me it's the same price as what I paid!!! Are you kidding me?! I can't sit there but others can?! Peter did offer us a bottle of his cheapest Champagne.
Later in the night this sold out nightclub was still half empty. People standing behind the roped off section to try and dance. They added an additional sofa couch near us though they still had multiple empty "sections". We did notice a party was given the skyline view and the only ones in the outside Skyline area. No one is watching "the fight" that was freezing.
We see people at the bar and they inquired with a waitress about buying a table and they buy a table next to us, so are you sold out or not?
Someone in my party is upset as we're watching the BULLSHIT unfold at this place that isn't sold out and confronts Peter only for him to tell us he's getting security because the guest is to loud for him and he's feeling attacked.
How can you possibly deceive guests and think it's okay and now you can't deal with someone who's upset because it isn't sold out and even the interior section there were only two of 6 sections paid for, one was my section and the guests who paid for a section 30 minutes before security got called on us.
That Skyline area still has the 1 party in it, no one else...clearly a friend of the owner as they're partying and all other sections are empty.
Even the kind security guard who overheard the chaos mentioned why would they not give what you want, this place isn't sold out at all and they could've added chairs.
First and last for this location, but the lack of empathy and lack of ethical morals were nonexistent. Lies and deceit for a location that think they're Club Liv. Ripping guests off all for a dollar. Pandemic or not humanity is and has fallen a part. I hope this place gets some diversity training, ethics training and interpersonal skills training. If they keep deceiving people the wrong guests are really going to make them have a reason to call security read more