They had my car 2 months fixing it from and accident. I get it back and the electrical thing having to do with the backup camera the radio navigation none of that works. This is the 2nd time I have had trouble with them. All I can say is don't buy a Volkswagen from D Patrick. read more

This is a review/response to the response they tried to throw under my review. Now what we are not going to do is clarify a situation that YOU were not apart of...okay. I know what happened with my tire, it's my car and I was driving. I stated the service department, Ashlyn to be exact said that if the tire came the following Monday without delay from the hurricane that the tire would be put on and would have my car back that day. If you're a customer somewhere and are told something will be done if it has come, do you not expect that it be done? I had to call to even verify if the tire came. Then was told it would be a day or two. That is unacceptable when there was no delay and I was told MONDAY. Do you agree? So therefore nothing to clarify with that situation to come back with an excuse to my review because it is true and you all know it. Another thing the ONLY reason I got a loaner was because I griped about it...when you buy a car and told you'll have a loaner when it's at Volkswagen because you got all the bells and whistles since it sounded good...yeah that was a lie. It was like pulling teeth, then lo and behold a loaner appears out of thin air. You all didn't "graciously" loan me a vehicle lol. It was like I had to complain about something to get the respect and service I deserve and paid for. Again with excuses I understand there are agreements...I have rented vehicles and have had loaners before. I have also worked at a dealership in the service area so I'm no dummy ;) please your silly excuses to make my review not reliable isn't working. As to the rental agreement that is not what was stated to me or how it was stated nor was I told UNTIL getting there that a credit card was needed. When I had already sent personal information over text. Why wasn't I told about this? That's my problem there needs to be better communication. Mentioned needed was license and insurance but what else was needed? A credit card which was not told to me up until the transaction. The fact you all cannot see the issue makes a whole lot of sense to me now on how the service department is not up to par or have any idea how to treat customers. Please if you're going to respond take accountability to the issues addressed instead of throwing out excuses to make yourselves look better when in fact you all were the problem, not me. Again this is why I have not and will not be back at the Evansville location. Your lack of compassion to my complaint even shows perfectly how you all feel and take criticism...not well. read more

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So we were contacted and told to take it somewhere else because they can't fix it or don't want to mess with it even though they sold us this car. read more

My recent auto purchasing experience with D-Patrick was excellent. I found the car on the internet and communicated several times with Kayla. She was very helpful and quickly responded to my texts. When my wife and I drove to the dealership to test drive the vehicle before purchasing, we worked with Sales Specialist Ashtyn, who was also excellent at communicating. She rode with us on the test drive, went through the infotainment system, and answered our questions. She has also checked back after the sale to see if we are enjoying the car and if we have any further questions. If you decide to purchase a car at D-Patrick Motoplex, I would highly recommend asking for Ashtyn. read more

Ashton was top notch in working with me to find a used vehicle that suits my current needs! I appreciate her willingness to go above and beyond. She is a real asset to the dealership. read more

Completely incompetent communication with service department. Non-responsive, and not efficient in anything scheduled. No more wasting time here- and for a business to turn their noses up at 2k+ worth of work and fail to follow through is crazy. I'd rather drive to louisville or Indianapolis. Steer clear- not worth the time or frustration. Online service system is worthless- and don't count on anyone calling you back. read more

Shannon and Jaedyn went above and beyond on the used side to get me hooked up. The 195.00 prep fee was no detail of this 2015 GMC Canyon was a joke. Never lifted the hood, never looked at the windows, just basically thawed out the snow on it and gave it to me. Pulled the hood up and a bunch of debris on the wiper cowl. Salespeople A+ Detail People get a big fat "F". read more

We live in Georgia, and one day we found a good sale price being advertised from D-Patrick located in Indiana. So my wife and I contacted the used car sales of D-Patrick. Our salesman requested a $500 deposit, so we provided our Credit card number, and all information, and our salesman confirmed that our deposit will keep the vehicle from being sold to someone else. A very short time later, we agreed on a final purchase price. and we bought the car. So the deal was set in stone and past the point of no return, as both parties were now under official contract obligations. We even received messages from the dealership celebrating our successful purchase of the vehicle, and with celebration in his tone, he said that he arranged for Loyal Transportation to deliver our new purchase to us. Okay, so then I get a call from D-Patrick finance department, his name is Stephen Schweikarth, Stephen congratulated me on my purchase, and collected correct spelling of my name and address, and he said he hired a notary who is located in Georgia simply to notarize the invoice. Up to this point, everything was fine, and my family was super excited, my wife who is a military veteran cried tears of joy, we were so happy that we bought the exact car we were looking for. Later on, I noticed something wasn't normal, because I had requested to see my invoice, but Stephen wouldn't send it, i wondered why? I kept requesting to see my purchase invoice, including the payment amounts, and look it over. As the days passed, I wanted to see my paperwork, I asked to see it over and over, in total I requested to see the breakdown of my monthly payments 28 times, but to no avail. Stephen Schweikarth refused to let me see the payment break down, I found this to be a red flag, and so finally I had to figure it out on my own. I put $10,000 down on the purchase, and I calculated my payments, and I noticed my payments were $39.00 too much. So i called Stephen and asked about the price problem, Stephen told me he had added a $2,200.00 extended warranty on the sale. But I explained to Stephen that we hadn't discussed such a thing. I also told Stephen I was not interested in this huge warranty that we never even knew about. At that point Stephen became extremely high pressure for me to buy the warranty, and he said the warranties are how he makes his living, not car sales. I was still kind of reeling on how could he do such a thing, but then Stephen became more and more irate, I was severely intimidated, and some statements he made seemed to be threatening in nature. Later I sent him a message and said my wife and I cannot afford the huge warranty, I said I wanted to stick to our original deal, and I thanked him for his assistance, then after a few days, i finally got the price breakdown, and the huge extended warranty was still there, So I texted Stephen to send another price break down, but remove the warranty, because we never wanted that, never asked for that, we rejected the warranty, and we don't want to buy it. Absolutely shockingly, Stephen became absolutely furious that I wouldn't buy it, and he became hostile and then Stephen suddenly was severely irate, he was scaring us, and he was absolutely enraged, he was furious, then he said I cannot buy the vehicle without the warranty, and he unsold the car from my family. The problem was we already had bought it, we already got our financing completed, and I also got the cashiers check for my down payment. I cant even start to explain how hurt an disappointed my family was. I mean, this was just awful and I started to feel sick, how could this be? With my whole family crying, I told Stephen that I will buy the forced extended warranty. So, he then said I can buy the car but only if I buy the giant warranty. So that's what I did, and then Stephen sold me the vehicle again after he had just unsold it to me. My head was spinning, and the entire purchase was feeling dangerous, especially after intimidation, threats, and coercion had take place. I knew that what Stephen did was extremely illegal. I told Stephen that I would have been more comfortable if I had bought the warranty on my own. Later on, Stephen spoke to upper management and his constituents about the transaction, and apparently everyone was explaining to Stephen how incredibly illegal this kind of fraud is. So the in another whiplash outrage, Stephen said our family cannot buy the car at all. And now he was unselling us the car again. And its true I am not allowed to buy the car. Then Stephen began bombarding me, and saying the warranty played no part in his actions, and that Georgia was too far, he said the warranty had nothing to do with the breach of contract, and he went on and on trying to convince me that the warranty played no part - now obviously any human being with a brain between their ears can see what happened, Stephen engaged in auto fraud, deception, theft, lying, and just plain and simple criminal behavior. See below read more

D-Patrick Motoplex Auto Sales - Every single day since I met Stephen, he has engaged in auto fraud, deception and much more, D-Patrick will answer for this. I can prove all - Car Dealers Near Me - Evansville, Indiana

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We paid for a detail and they sprayed the dash and did not even wipe it. Didn't replace blinker light that was out. Had to do $1,600 in repairs to the car! Tried to go get plates! When we bought it they did not change the title and won't do it on weekends. So I am stuck driving a car with expired temp plates until Monday when someone is in. Can you say ridiculous? read more

I buy a lot of parts here. The guys are generally friendly. Sales people are always friendly. It's like they want you to buy something The guys in the service department are great. I've bounced ideas off them and they have given honest feedback. read more

D-Patrick Motoplex Auto Sales - Car Dealers Near Me - Evansville, Indiana

I have always had my vehicles serviced at D-Patrick Mercedes. Jacob has been attentive and very professional at all times. Their technicians provide answers to any and all questions. read more

very dishonest auto sales my daughter bought a car from them not even a month ago she came to drive to me to see me in Florida van is only supposed to have 80,000 miles on it, but the transmission blows a cart for her when she gets here Florida, we call the Pat and they won't try and help out in anyway because they said she signed as is but the problem is if it actually had 80,000 miles on that that transmission should are not blown apart and less than a month it shows another dealership that does not care about the customer read more

UPDATE: The manager below is denying responsibility because I'm not local. Chad is right, I have no connection to this place and have no idea how they got my number. Stop cold calling people whose phone numbers you've skimmed from the internet, my voicemail is full! ___________________ I'm not surprised at others' poor service experiences shared here, I would not trust them to sell me a car or repair my vehicle.This place steals people's personal information from data miners and spams them with repeated and unwanted calls. My phone has been flooded with calls from this company multiple times a week, even after telling them to leave me alone several times. I do not know how they got my number, but they are clearly an unethical and incompetent business. read more

D Patrick is one of the most professional, customer service focused dealerships I have ever experienced. Brian Allen is top notch! Thank you D Patrick for all you did for me! read more

Found a Lexus listed online at this dealer, dealt with Kevin McCall when I requested information. Was responsive and professional, we worked almost the entire deal though text and I put a deposit on the car same day. Come Saturday I drove out to pick up a beautiful used Lexus they took in from a cash offer deal. Papers were ready to go and the sales rep that was closing the deal with me (Kevin wasn't in town this weekend) was also prepared and professional. Car was actually better then stated in the listing once I saw it in person and made the 2 and a half hour trip home plus errands in the same day flawlessly. I see many have had complications with new cars sales, but this used car sale was A++ read more

D Patrick cheated me out of $800 to undo a deal they made with my granddaughters boyfriend. They coerced her to cosign his loan. She has 0 credit rating and 0 credit AND no drivers license. Ray Faribaugh assured me he would review the deal and get back with me about possibly refunding my $800. He never called me back. I told him we have purchased 3 vehicles from DPat and were going to buy a BMW soon. Made no difference to them. We did buy a 2019 BMW but we drove to BMW of Nashville, TN. There we were treated like valued customers, no pressure to buy any extra plans. BMW of Nashville even gave us a gift bag loaded with locally made treats and gifts from BMW. read more

Just wanted to thank Matt Staib and his team for taking care of me today. Great service as they did change my oil to my car and loved how detailed and really enjoyed the fact where they send you a video of what needs to be done after all the check. (Also on my part I mistakenly thought my appointment was today but it was actually for Wednesday but Matt still squeezed me in and took my car and I really appreciate them for doing that. read more

Why would a dealership have mismatched tires on a 4WD SUV? (Like, different ones on the same axle)

finance manager (he makes 50% commission on contract sale) will do his best to sell you an extended warranty with zurich car warranty company. do your research before you sign anything. "dave ramsey" does not at all recommend extended warranties. my warranty would have cost me 1,500.00. if you buy it and find out you were lied to, you can cancel protection plan and get your money back. if you financed the car they will have to return the money to the lender. just be real careful and listen real close. read the contract before you sign. some of the consumer reviews were not pretty for zurich.. youtube extended car warranties to see why they might not be a good deal for you we bought a "16" buick from d-patrick. next morning low air warning light for tire comes on. there is a nail in tire causing slow leak. took it back to them and basically they would repair or replace tire "but at my expense." sick feeling we made a horrible mistake in dealing with them. told them i was taking it to raben for repairs. my salesman said "good luck." just be careful and look things over real good. good fortune to you. read more

I bought 2 BMW's from them, Keith Snider did a excellent job on finding us cars that were perfect for our needs. Stephen Schweikarth was great on the details of the sale and made the transaction smooth and quick. I would highly recommend anyone purchasing a car from them. read more

D-Patrick Motoplex Auto Sales - Car Dealers Near Me - Evansville, Indiana

I seldom give a 1-star rating but I gotta tell ya... this place is really upsetting me! My daughter drives a 2009 Mercedes. Really nice. Well taken care of. The key got lost. The car is in my name. We called the dealership about a replacement key. They said they needed the registration and $294 for the key. By the way... it's not an electric key or anything fancy. She shows up and low and behold... I have to be the one since it's in my name. So I finally get there a week later because of traveling with work. I being the registration and pay the nearly $300 for the key. I ask them specifically..... when it comes in, can my daughter pick up the key? They said yes! She just needed the receipt. Ok cool. Key comes in, she takes the receipt and low and behold... she can't pick it up because it's not me! Ugh! And do you think it stops there? NNOOOOO! We come to get the key and they say the car has to be present! So now we had to have the car towed to the dealership to pick up the key. We arrive this morning (car was towed and left over the weekend) and now we have to wait an hour before they can get to it. All along... not a single apology for the inconvenience or miscommunication.... NOTHING! It's a Mercedes/Porsche/Audi dealership! I would think their customer service and standards would be a little higher! Forget D-Patrick Autoplex...: more like F-Patrick Autoplex! read more

They really don't want to help you find a new car that's in your budget. I had a sales man who I had to constantly remind to get back to me. I was very eager to get a car and wanted to support a local business but ended up driving to Atlanta to get it. Not at all happy with their customer service. read more

Was called in for service that had already been done, but I thought maybe needed update? No apologies for my wasted time. Now (the next day) my vehicle is dead in the driveway, won't take a jump start, and the service department has not returned my calls or replied to text messaging. I know they put it on their computers, because the battery cover had not been put back on and was closed when I took it in yesterday. read more

I went to look at a car listed on their website. When I spoke with a salesman he was very unprofessional, cursing and being discriminatory by stating "you know this car is $10,000 more right?" Still I was interested in the car and wanted to test drive it. While test driving the salesman proceeded to over share about his personal life, making the test drive very uncomfortable. Afterwards I still liked the car but really did not want to purchase from this salesman. I contacted a different dealership that I have previously purchased from and they said they could get me the same car for a better price. Upon explaining this to the salesman another salesman, I assume his supervisor, approached me very aggressively and made me feel extremely uncomfortable. I felt awkward and bullied at this dealership and do not recommend this place for your car shopping experience. read more

Excellent customer service! There was an issue with the scheduling of my appointment, but there was no hesitation with working it in. I appreciate the honesty of the engineers and look forward to bringing my BMW back when it's time for another tune-up! They also provided me with a van ride to the mall. Very, very friendly driver! Great experience overall! read more

DPatrick recently serviced a used car for us and the experience was easy and efficient. Phil, service advisor, was professional, helpful and so efficient. In today's world of questionable customer service, DPatrick and Phil were certainly a refreshing change. Would highly recommend. Thank you! read more

Excellent service and the staff are friendly. Have been a customer with DPatricks for last 14 years and love their Service and their Sales Dept. David Lowry in Sales Dept and Brain Allen in Service Dept have always been excellent and providing awesome job. Keep up the great job DPatricks team. read more

Cody was very likable and easy to deal with. Never felt pressured or awkward and got a great deal for my car as well as my trade:)

First time I have been upset Took my bmw in for Ac services Was fixed for one day Worst than what it was when I took it in for service read more

I recently had my truck repaired at dpatrck and was greatly impressed with the way they handled getting my truck fixed and handling the insurance claim. The workmanship and the paint was flawless. I would highly recomend this facility in the future. read more

I will not be going back to D-Patrick or recommending the dealership to anyone. I don't even know where to start. My experience was absolutely awful. My fiance and I went to purchase a vehicle because we had been sharing his for over eight months after mine broke down. I was in the process of starting a new job and we desperately needed for me to have my own car. So we go to D-Patrick Used Cars and we're helped by Tyler. I should've seen red flags from the second he sat us down to fill out the paperwork. Since I was in between jobs at the time, he told me to write down my previous job as my current job. He said it was so that the bank we ended up getting the loan through would think I was still making money. He even went through my old pay stubs and picked a few that showed me making the most money to send to the bank. My fiance and I were new car buyers so we didn't think anything of it at the time. The manager finally found a bank that he said "approved" us so we finished up everything and I was able to drive off with the car that same day. However, a few days later, Tyler called me and said that there was a problem. He said the bank was calling my previous job to check that I still worked there, which I didn't. Tyler asked me over the phone if anyone at my previous job would lie for me and say I still worked there. I said no. He asked for a letter of proof from my new job to send to the bank instead to see if that would work, so I did. He said I shouldn't have any more problems. Well, a few days later, exactly a week after I had gotten the car, Tyler called me again and said the bank found out that I had lied and that I didn't work at my previous job anymore and that, even though I was employed at my new job, I had to return the car because I hadn't yet received a paycheck from my new job. I was furious. I would have rather put that I was in between jobs on the paperwork and been denied than falsely told that I was "approved" for the car and be forced to return it a week later. Tyler told my fiance and I that the dealership would return our deposit and any other money we had put into the car. We paid $218 for insurance the day we got the car. We had to replace two bulbs and we filled the tank twice. We only got $100 back along with our deposit because Tyler said the insurance company would surely give us a pro-rated amount of money back. The insurance company said we wouldn't get much at all back. So we lost a good chunk of money AND I no longer have a car and all Tyler could say was "I'm sorry, this has never happened before." He also said that once I got a paycheck from my new job that I could come back. WHY WOULD I WANT TO COME BACK? I should've just walked out when he told me to lie on the paperwork but I didn't think anything of it at the time. Tyler, as well as his manager, let us drive away with a new car when we weren't actually "approved" and turned everything against us when the lying he told us to do didn't work. As a new car buyer, I am furious and hesitant to shop for another car. I will not be recommending this deceitful dealership to anyone. My experience doesn't even deserve the one star. I will be posting my review wherever possible and calling the higher-ups and anyone else I can call to make sure Tyler (and anyone else) does not put anyone else through this situation. I am beyond upset and the dealership did little to nothing to make the situation better. read more

Tony, I just picked my Mercedes up from D Patrick service last Thursday. It was at your location for 11 days. $1300 later It was finally repaired. When I got to my office an associate noticed a dent the size of a tennis ball in the side of the car. That dent was not there before. I immediately returned to your repair department. There I heard all kinds of excuses as to how that could not happen while waiting or while being repaired at D-Patrick. I assume your employees never get grease inside the cars but that happened as well. I thought I was dealing with an insurance adjuster when speaking with your service department and assured me that the dent couldn't happen there. They finally agreed to "review some Video" to help them make a decision whether or not they will repair the dent, as if the camera would be trained on my car for 11 days. Your service representative called today to tell me that unequivocally the debt did not occur while in your possession. I feel it did happen while in your possession But can't prove it. Going forward I not only will never buy another Mercedes or any other car from DPatrick, this is my 3rd, but I feel it necessary to share my experience with the nearly 1000 real estate agents who I work with in the area. I know many of them buy cars from D Patrick. I have each of their email addresses. I don't want you to take this as a threat but only further confirmation as to the poor reputation your service departments has and have had for years throughout the community and how they will continue to cost you business. The estimate to repair the dent is $250. To satisfy my displeasure I will not only share my experience with the other agents but my many Facebook friends, Twitter followers and any other social media contacts. If I can spare one buyer from having to deal with your poorly run, unprofessional service department my efforts will be worth it. That's unfortunate because your brands are strong, just not worth having to get them serviced there. I'm sure you understand as this can't come as a surprise to you. Steve Hill read more

Treated great, given a nice car to drive. I'm very happy with the service. I recommend this dealership.

They answer my questions and are timely with my service work.

Please never go here! We bought a car in March, within 2 months the car was dead. Turns out the Cam shaft and timing chain is bad. I explained to them what happened and they had use come back in acting like they wanted to make it right. They then proceeded to try and put us in a Lexus that we immediately took to our mechanic to look at. Not only did we find out there was a problem with the car that would cost over 1500 dollars to fix we also found out the car had been wrecked. once we told them they refused to drop the price of the repair, but also were very rude and disrespectful when we asked about the wreck. They took full privilege of thinking that we were dumb and tried to rip us off once again. Even lying to us about the actual price of the vehicle when I had checked my facts elsewhere. So please unless you want to be ripped off and have a car that will run for longer then a month do not go there! Even the general manager Ted was there and he refused to do anything to fix this issue. read more

Recently looked high and low to find and Audi with what I wanted, and D-Patrick had the car. I made the trip from Milwaukee, WI to Evansville to pick up the car and was underwhelmed. The salesperson we dealt with over the phone was supposed to meet us at the dealership when it opened at 9am, and we had to wait more than 30min. He couldn't answer questions about the car that I knew the answers to and things I didn't know but wanted to. I think we got the run around on the pricing of the car and ultimately paid a fair price but it was more painful than necessary. All in all we were able to get the car we wanted at a fair price, but they left me lacking for good customer service or any wow factor, especially since I was paying some serious cash for a new car. read more

I scheduled an early appointment as always, with the intent of getting through in a timely manner. I've been told by friends and family that DPatrick only values you as a customer if you appear to have money. I do not judge others quickly, but after 3 years of DPatrick servicing my vehicle I now believe this to be true. Even with the earliest appointment on a Monday it still took over 2 hours for an Oil Change. Having come from a technical education in automotive science I know this to be totally unreasonable. So, DPatrick I don't appear to have money, but I will be taking all of mine to another dealer. Prove yourselves loyal to all customers! read more

I recently had my car serviced at D Patrick. The service was completed quickly. I had requested a loaner car which was ready, clean, available immediately. I also asked to have some of the technology explained. Christian spent a long time with me when I picked up my car; he was very helpful and patient. read more

After purchasing a vehicle from them that I thought would work for my family and getting it home we discovered that because the way the seat belt in the rear center functioned that it wouldn't work. I called the next morning, less than 24 hours after purchasing the vehicle and was told they refused to undo the deal. However the manager told me they would help me get into another vehicle. After showing me a less then spectacular replacement vehicle that was even more expensive, I was then told that I would have to trade in the vehicle that was less than 24 hours old and would not even get close to what I paid for it. Even after agreeing to purchase a MORE expensive vehicle. I traded in a vehicle that was spotless on the inside, yet was told they would need to detail the vehicle I wanted to get rid of even after it was still spotless. I was also spoken to like they were doing me a favor by letting me trade the vehicle in and that I would have to wait two weeks before they could even do anything. Last time I checked I can trade a vehicle in almost anywhere. They definitely tried to take advantage of my unfortunate situation. I know I made a mistake in buying the vehicle, however they weren't the least bit accommodating in helping me remedy the situation. All they want to do is intimidate you and take advantage of you. I was talked to like I was an idiot and like they were my only choice. I ended up going to another local dealer that same day and they gave me what I paid for the vehicle in trade and put me in a beautiful almost brand new vehicle. Too bad because we ended up spending almost $20 k more than the original purchase on a new vehicle. Terrible customer service will make you miss out on a big chunk of change. I would NEVER recommend that anyone patronize this dealer if you like being treated with kindness and in a fair manor. read more