On 2/18/23, I paid Dawn Miller at D Designs $1,014 for the hair extensions. On 3/20/23, I paid Dawn Miller at D Designs $1,100 for Dawn to put the extensions in my hair. At the time she said a few may fall out, to date I have lost at least 70; they keep falling out. I may have lost more that I am unaware of but I have in a sandwich bags the ones I have found. As a previous cosmetologist, I am aware of how to properly take care of hair. I've also done my research and have done everything that is necessary for having extensions including but not limited to: using specific type of brush made for hair extensions, brushing hair w/care which is different when wearing extensions, waiting the recommended 48 hours before washing hair, washing hair 1 - 2 times per week, wearing a shower cap in between, using cold air to dry extensions and making sure they are thoroughly dry, using recommended professional hair products, using a silk pillow case, putting hair up while sleeping so the extensions do not get tangled; these instructions among others have been obtained by Dawn, professional knowledge and research. Dawn ordered the extensions but kept making excuses as to not being able to put them until a month later. She put the extensions in which took her around 9 hours. Since they have been falling out, Dawn has made several excuses as to why she could not resolve the issue by putting them back in. She even suggested I buy new hair and take off work for her to fix it. She ignores some of the phone calls and texts. When and if she replies it can take days to hear from her. I want a full refund of $2,114. She states she wants to fix my hair, but making excuses and not replying is not resolving the issue. I have tried to ask for resolution instead of a refund because I want them fixed. Since she makes excuses and does not reply, that is why at this point I want a full refund so I can go to a more experienced and knowledgeable hair stylist to put them back in! read more