I took my nephew here for the first time this summer. It's a bit hard to find at first, but once you do find it you will be back again and again.
The people here are great. I don't understand what happened with the 1-star review, but I do know there are high school girls that work the front desk, so I'm assuming he spoke with a new girl. Sounds to me like he was rude to a young girl, so I'm not sure why he's pulling the race card, especially when half the people that visit this location are not 'white', as it appears he's trying to make it. Again, these are young high school girls who are mostly new as the turnover rate for these positions are probably very high. The coaches and owner are extremely busy in the back trying to run the business. The 1-star rating just seems a bit silly to me based on a phone call that was clearly a grown up getting upset with a young girl. Have some patience.
I digress...
This place is either super slow or super busy. If you go in during the weekends you will be able to get the place to yourself most of the time.
I HIGHLY recommend the Platinum membership. You will save a bundle in the long run. It costs $88 but it comes with unlimited tokens for the cages, and it also allows you to rent out full tunnels/cages for free when available, which is why I got it! We only had one time where we had to wait on a tunnel, and that was like 20 minutes.
I do not have any experience with their coaching as I am a coach myself, so I cannot comment on that. However, the owner is a nice guy and the majority of the people who work or coach there appear to be helpful and courteous.
I have yet to purchase any D-Bat products, but they have some cool looking gloves and bats. read more