unhappy that I cannot schedule an ac maintenance that works with MY schedule. I work the same time…read morethat they have office hours and I understand they are scheduling a few weeks out but I would not have purchased the package if I knew I could not get a timely and accommodating appointment. If one pays extra, cant they fit me in even if its after hours??

horrible customer service spent almost 10,000 with this company ..and comes time for them to come…read moreout and inspect there work waited over 4 hours !! ..called talk to owner was just given excuses like there time is more valuable than there customers ..like I told him made a BAD decision in choseing this company don't make same excuse! shop around!

This is a fantastic company!!! Enbridge Gas Company left me without being able to relight my…read moreboiler after nearly 12 hours without heat with an outside temp of only 24 Degrees. I called Thompson and Dwayne was here in 20 minutes, found the problem and had my heat on with in another 20 minutes. I had tried several other companies that advertise 24/7 service, but they wouldn't come out immediately. Enbridge was no help at all. However, Thompson Mechanical got the heat back on and all is fine. Dwayne was fast, friendly, extremely polite, knowledgeable and professional, even though he had to get out of bed and come to my home after already working over a 12 hour day! I cannot say enough for Dwayne and Thompson Mechanical! They are affordable, dependable and reliable - worth every penny!!!

Called for short cycle. Runs for only 2 minutes then runs again in another 2-5 minutes. Called on a…read moreSaturday. Tech called back in under 5 minutes and showed up less than 30 minutes later! Being in a mobile home and not a house, Tech explained to me while doing his checks that mobile home furnaces do run more frequently than home furnaces due to thin walls/insulation. Found out it was Thermostat being old and off by degrees was causing the "Call for heat" to turn off during the heat cycle and thus would call for it again right after since the thermostat was being inconsistent on "Call for Heat". Tech installed new Digital Thermostat and everything working as it should, aka not doing doing on/off constantly. Highly Recommend

This is a great company. I have been using them since we moved last year. I purchased their…read moreyearly plan which means they will come out twice to check your air and heat for one low price. Very reasonable. Camaren was a professional and respectful. He chaned and checked things i never heard of. He was extremely thorough. Do yourself a favor and use this company.

I have used them twice since moving to Hubbard, OH. Today Cameron came to look at my air…read moreconditioner. He was very professional and explained the problem as he repaired it. I am quite pleased that I have found a company that I believe provides a good service at a fair and reasonable price.

After being told I needed a new furnace Clayton came in amd was able to diagnose the problem and…read morefix it for $462. The gentleman who madw tje repair stayed for about five hours and still didnt overcharge.

Michael from Clayton Heating & Air Conditioning was just here to service my home's air conditioning…read moreunit and was extremely professional and courteous. Anymore, unfortunately you come to expect less-than great people to show up at your door. Not with Clayton, and not with Michael. This was a great example of a fantastic customer service experience. I would highly recommend him to anyone who asks. Professional, knowledgeable and precise about his work - prioritizes doing a good job for the customer 1st. Clayton made me a priority and came right away. Micheal made the experience even better. He makes this company shine A+++ thank you!

Heat pump stopped on 2-21, called was told someone would be out on Tuesday, this was Sunday the 22,…read morethis was not 24/7 service. Called Monday and was told they would send a service man out. He came and stated the thermostat was bad and had to order a new one. Wednesday he came out and installed a new thermostat, stayed a few minutes and left. He no sooner left and it stopped working then came back on for a few minutes, then went from heat to air all by it self, then stopped working. I called and two other service men came out on Thursday morning. They stated it was a communication problem, would replace all wiring from thermostat to main unit and to outside unit, iF THAT DID NOT WORK WOULD NEED A NEW MOTHER BOARD. THANKFULLY REPLACING THE WIRING SO FAR RESOLVED THE PROBLEM. I have found all service men polite and considerate. My problem is the advertisement 24/7 service not a fact, a misrepresentation. I was without heat five nights and fout and a half days. The temperature was very cold. I live alone and I am soon to be 83. One main reason I went with this company was Jorden the sales person mentioned the service being 24/7 which is important for someone my age. So when I called on Sunday and given a date for service on a Tuesday, I found that to be a misrepresentation.

pricing is expensive. asked about an annual replacement part and they quoted a price 4 times…read moregreater than what was found online search query. Terrible price gouging. I can understand a little profit needed but 4 times is gross. And that is just a part.

showed up on time quik and fair price honest and very friendly technician 5 star all the wayread more

I had a great experience with Tim. He was able to come right away, within 10 minutes. He replaced…read morethe induction motor and got my furnace running the same afternoon. It was very well done, and just in time for the cold weather. I was impressed with his expertise. He knows what he is doing. Thanks very much Tim.

If you want something fixed with duct tape that rolls up and doesn't work in 7 months call Best…read moreFurnace. This malfunctioned on a Friday evening during freezing weather when rates were $130 p/hr for the weekend. Also recommend, if you do use their service, no matter how small the job, get a written estimate before they do it.

Once again,Best Furnace provided prompt, courteous service. Even though the furnace at issue was…read moreover 30 years old, it was found to be in good chapel and the minor issue was repaired easily and at a price easy to fit into my Christmas- time budget. No pressure to replace it. Good job, guys. And gals.